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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1188 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,188 reviews
  • Rated 5 out of 5 stars

    Shark cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product those a wonderful job at cleaning my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great unit.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great so far. We have different types of flooring, hard surfaces, carpet, etc and it is working well. I think it is still mapping the floors. Very happy with the purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaning just got easier

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Cleans the floors just as expected makes life easier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this robot. It’s too efficient! It’s able to clean and mop everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it’s supposed to most of the time. It gets a wild hair and goes places its not supposed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product -work well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I thoroughly enjoy the product. it is doing an amazing job and only a small concern - map correction is complicated - which can be simplified.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best robot that you can buy in the store, you never regret for this

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Broke after less than 10 uses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Shark. First one last 5 years and worked great, this one stopped working 67 days after delivery so I now have to go to Best Buy for service. The extended warranty is useless too.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there, thank you for your review. We're sorry to hear that your Matrix Plus 2-in-1 Robot Vacuum stopped working just 67 days after delivery, especially after having a great experience with your previous Shark vacuum that lasted 5 years. We understand how frustrating it must be to now have to visit Best Buy for service, and that your extended warranty hasn't been helpful. This isn’t the experience we want our customers to have, and we’re eager to help here. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

  • Rated 5 out of 5 stars

    Mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vac to sweep the floors with and to mop with to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a real easy to set up and it's real wonderful the way it works I give it 100 of 100

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new little helper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot vacuum and mop. Set it up on schedule and let it go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean clean

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome when it comes to house hold chores. 2 for 1 can’t beat it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lil robot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It have made my life so much better. I recommend it highly to moms.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the fact that it is slimmer than what we had but in our opinion it is just ok.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We’re glad to learn you've found this robot slimmer than the one you had. We believe you may have mis-clicked your star rating, because your review seems positive. If there's anything we can do to improve your experience, please reach out to our team by phone at 1 800 668 9600.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark Robot Cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job with Vacuum and Mop of floor Works like a charm.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vaccum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup the moping it’s excellent no more dog hair

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vacuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum did really well for the first 2 months but then received an error code with no solution. Bestbuy did really good and refunding us for the purchase!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Daniel,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your Matrix Plus, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product and does excellent job at cleaning floors

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works pretty well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product it worth the money, i won't need worry about clean while i'm working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleaning

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product , cleans my house super good !!

    I would recommend this to a friend