Customer Ratings & Reviews

I bought this with the hope that it could outperform my Roomba and BraveJet, but that is not the case. The idea of having an all in one was appealing, but there are several shortcoming with this. First of all, there's no way to use the base to remove the dirt from the bin when using the mop attachment. The vacuum does not like pet hair at all when using the mop attachment. Somehow the brushes get wet and that mucks up the port for the dirt and pet hair to go into the bin. Rather than tell me that there is an issue, it continues on until finished, and when I go to empty the bin, there is hardly anything in there. When I look inside the unit, there is a blockage of fur. The vacuum attachment works well though. Like the Rumba, it goes back to the base and get the dirt sucked out and then continues. Another annoying area is that it does not recognize carpet with the mop attachment installed. Instead, you have to indicate on the map where it should not mop, which means that the carpet will not get vacuumed until you attach the vacuum attachment. I am going to see if I can return it and get the Rumba all in one. At least that one recognizes a carpet and will raise the mop attachment, something that Shark totally missed.

We bought this to help keep the dog fur and dirt off of the floors. It's helped a lot.

My first time purchasing a robot vacuum cleaner. It is so awesome. It doesn’t bump into the furniture or walls. You can map the areas that you want vacuum which is a great feature. I would highly recommend this robot vacuum cleaner. It also works with Alexa. The mopping feature you still may have go behind it which a wet mop because it doesn’t do the best job.

I love it very good Item it works how I expected it too work.

The best decision that I made I recommend 100% to everyone

This product works as expected and beyond, its good purchase

Sure! Here's a sample negative review comment for a Shark robot vacuum: **"Really disappointed with this vacuum. It constantly gets stuck on rugs and struggles to find its way back to the dock. The mapping feature is inconsistent, and half the time it leaves areas untouched. For the price, I expected a lot more reliability. DON’T BUY IT, Would not recommend."** Support was not able to help, sent me other robot with different issues. I lost $450 dollars

Setting up was pretty simple . Mapping is getting used to.

A winderful product for all household, ensure you get one.

If it runs out of water it will completely stop and won't continue vacuuming at least, until you refill the water. Didn't fit under the couches. It had setup the map and still failed to recognize a footstep , instead it "detected a cliff" and completely stopped until I got to it and pressed the clean button.

I love this Shark vacuum/mop! It does a great job getting up and down 1” floor height differences, which was my biggest worry. The mop works as well as my swiffer - and I’m not putting in the sweat to do it! The vacuum works amazing for pet hair! I have no complaints whatsoever. I’m surprisingly pleased with this purchase!

Our house stays clean everyday !. Couldnt wanted anything better to help us out around the house with chores.

wonderful and accurate. we have a standup shark so love the quality it provides.

Love this product I set it on a schedule and it does a good job of keeping my floor clean only reason it not a 5 star is because the dog hair from my dogs seems to create an issue with it dumping it into the dust bin.

Works very well and less noisy good timer collect everything on the floor and carpet.

Easy to put together. And one of the bests things i ever bought makes my life easy

Honestly a nice vacuum but the app needs updating. It does seem to get "lost" occasionally. I send the vacuum to vacuum the kitchen and it randomly heads to the bathroom first. Probably needs to be remapped but could also be an app issue.

Amazing product. Has saved me a lot of time in the first 2 weeks already. Highly recommend. To add I have 4 dogs and 2 cats all of which live inside with me. I haven’t seen a dust or fur ball in two weeks as well. Which was my main concern.

Love “Tony Shark”!! And order and pickup were easy at Best Buy

I LoVeeeee the shark vacuum n mop!! The best technology for the Job!