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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1188 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,188 reviews
  • Rated 5 out of 5 stars

    Great product for a busy person

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs as exspected and does a great job! Love the different power settings for the vacuum.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mommy little helper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the mop way better the I expected but it has things it needs to work out. I wish it didn’t try to 4x4 of things

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can use an app to set this up and it does our cleaning in the evening and self empties!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum it will clean my floor even though im not home. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Billie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I reall like it. Inpurchased a different make that was suppose to be a very good one but it stopped working right aboutv2 to 2 1/2 weeks after I bought it. I still haven't tried the mop part but very happy with the vacuum so far

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mop stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mop stopped working after 2 moths of use, I followed all the instructions and still not dispensing water for mopping

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Diana,
      Thank you for taking the time to leave a review.
      We're very sorry to hear that the mopping function on your robot stopped working after two months. Could you please give our team a call at 1 800 668 9600? We’d love to help ensure you’re getting the most from your product.
      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Don't recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning my wife and I thought it was going to be a great appliance and save a lot of time moping the floor, but it did work as we wanted. The swiping was good, no dirt in the floor, but the mopping always left a lot of was residue in the floor and you could see it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Edgar,
      Thank you for taking the time to leave a review.
      We sincerely understand your concerns regarding your experience while using your Matrix 2-in-1 robot, which, despite having a good cleaning performance on dry mode, the mopping feature didn't meet your expectations. We are always working to improve and offer better versions of our products, so we will absolutely share your input with our product development team for consideration in future units to offer you a better experience. If you require any assistance with your unit, please do not hesitate to reach out to us at 1 800 668 9600, and we will be more than happy to help.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    My robot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the wen moping move size to size.The wen vacuum it clean by her self

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Shark robo cleaner

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little difficult to use due to set up. Would have liked better instruction manual.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello MargaretD. Thank you for sharing your feedback. We’re sorry to hear the setup process was challenging and that the instruction manual didn’t meet your expectations. Your comments are very helpful, and we’ll share them with our team to improve future guides. In the meantime, if you’d like step-by-step assistance or video tutorials, our support team is happy to help make setup easier. Feel free to reach out to us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot.

  • Rated 5 out of 5 stars

    Couldn’t recommend more

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ai in this thing is amazing! I love the app and how it sweeps and mops.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best helper at home

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great experience buying the the robot vacuum at Best Buy.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    May have gotten a dud...

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark - Matrix Plus 2in1 Robot Vacuum & Mop with Sonic Mopping. Seemed to be working well at first, but after about 3 months it kept erroring out for a roller jam. Cleaned it and did the steps the manual suggested, but could not get it to go again. Took it back to get a refund, bought a Narwal. Only had the Narwal a week, so we will see.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're very sorry to hear that you were having trouble with your robot, and that you’ve returned it as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was skeptical at first but after my wife set it up Iwas impressed. This thing really does a great job on our floors, would definitely reit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    shark cleaning

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent cleaning does a good job of finding all the nooks and crannies

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Matrix Robot Vacumm

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    More relaxed cleaning method! highly recommended!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Disappointing purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum was not what I expected. The capacity was very small and not to pickup dog hair. It skipped many areas. It did a good job on the sections that it reached. I had to return it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't happy with your Shark Robot, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Very good cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this robot vacuum, it is super helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best robot vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my new assistant Very easy to manage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean machine

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome I love it , it make my home still clean ❤️

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products. Would recommend cleans a well and mops good

    I would recommend this to a friend