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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,334 reviews
  • Rated 5 out of 5 stars

    Life Changing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So Ive had this robot for a couple weeks now and its already made so much of a difference! We have many pets, and it gets challenging to have a clean space. This robot picks up cat litter and pet hair from my cats and my fluffy dog. Also picks up other dirt and debris. Works great in our hardwood floors, and also cleans rugs very well. Definitely worth the investment!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be stronger than other brand man around stuff better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy husband

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome vac, takes so much time off my hands, lets me pay more attention to my husband.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Shark cleans well!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to lie this thing is pretty nice and makes life a little easier if you don't have to do it yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome product by Shark

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best robot vacuum I have ever had. Do all vacuum at the same time mopping

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product in the house! Helps me from not worrying to clean up at times.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark vac/mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Vacuums and mops. Easy transition between the two. I have multiple pets and it handles it great

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    She has issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box it worked GREAT, within 2 weeks it she developed a drinking problem. Constantly stuck, sometimes on phantom items, spinning in circles, would only travel about 2 feet from her home. Granted, those 2 square ft look amazing. This is my second and was an upgrade to the one I have had for years without issue.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you so much for writing a review. We're truly devastated to hear that the Shark Matrix Vacuum isn't working as expected. We understand how frustrating it is when your vacuum constantly gets stuck, spins in circles, and only moves a couple of feet from the dock. This isn't the experience we want for you, and we warmly encourage you to give us a call at 1-855-427-5127. We'll confirm that your Robot Vacuum is performing as it should to ensure you do have a quick and effortless cleaning experience in your home. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    The best one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Made easy my life. Don’t need to worried about dust

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Robot Vaccum for your money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting the correct product it works great. Even the app is perfect

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Two years later, and she still does the job. If you have a big dog that sheds alot, you will have to empty the canister more. But, it is very advanced.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works well

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well. only complaint is that the vacuum and doc have to be torn apart and deep cleaned or it will get clogged before the base gets full and it is hard to program the different flooring settings when using the mop and vaccume.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Nice vacuum.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good mapping and vacuuming. Mopping is not very great compared to other products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    highly recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's an excellent appliance very useful and made our life easier

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works as it should.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for daily maintenance. You still need to actually vacuum also. The mop feature is pretty good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Vacmop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tgis vac/mop cleans better than expected. We have 2 dogs ans cats and have no conplaints

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job,cleans good in the corners also…easy set good value for the money

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    brad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great .. my wife absolutely loves it .. i recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Vaccumm

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cleaning robot there is, dont have to worry about finding time to clean my apartment.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Help a lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some time it doesn’t do what I want. Help me a lot.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi German,

      Thank you for sharing your thoughts on the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We're glad to hear it's been helpful overall, though we understand it hasn’t always responded as expected. Your experience matters to us, and we’d like to help ensure you’re getting the most out of its features.

      If you'd like assistance with settings or performance, our dedicated robot support team would be happy to walk through everything with you. Please feel free to give us a call at 1-888-228-5531.

      Kind regards,
      Shark Clean