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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,333 reviews
  • Rated 3 out of 5 stars

    Great product cheap parts

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product does as expected the only downside is the clip that holds on the tank is extremely cheap plastic and broke within a week so held together with tape till a replacement is available.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Thank you for sharing your experience!
      We're really sorry to hear about the issue with the tank clip, which is definitely frustrating. While we're glad the product is working as expected otherwise, we understand how disappointing it can be when a small part affects the overall experience. Please don’t hesitate to reach out to our customer service team at 1-800-668-9600. We'll be happy to assist with a replacement or any further support you need. We are available Monday through Friday, 9 a.m. to 9 p.m. ET, and Saturday, 9 a.m. to 6 p.m. ET.

      Kind Regards,
      SharkClean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work very well leaves my floors clean. Looking to buying a second one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vaccum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a machine that help to mantain my house clean and is easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a real easy to set up and it's real wonderful the way it works I give it 100 of 100

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Self clean Vacuum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum y mopping excellent it is very useful clean

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this robot. It’s too efficient! It’s able to clean and mop everything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp Vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My first time purchasing a robot vacuum cleaner. It is so awesome. It doesn’t bump into the furniture or walls. You can map the areas that you want vacuum which is a great feature. I would highly recommend this robot vacuum cleaner. It also works with Alexa. The mopping feature you still may have go behind it which a wet mop because it doesn’t do the best job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Anti dirt

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No more manual cleaning, it help a lot with the kids.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Downloaded application and easy to set up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product but not great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product I set it on a schedule and it does a good job of keeping my floor clean only reason it not a 5 star is because the dog hair from my dogs seems to create an issue with it dumping it into the dust bin.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    gg

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good item, nice production 5 star from Shark !

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 3 out of 5 stars

    Needs improvement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Missed spots, app needs work, could have better suction power, battery doesn’t last

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello. Thank you for your time in providing feedback. We sincerely apologize that your Robot vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Ehh...Maybe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own 2 other Shark robots, one vacuum, once vacuum and mop. I wanted a Vacuum and mop that would auto empty. The price was right. BUT. the mop fluid holder on this model holds less the 1/2 the fluid on my other model. It's not enough to mop the whole main floor. And it can't autoempty the vacuum portion if the mop pad is on.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Gelsch,

      Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We appreciate your continued trust in Shark products and understand your frustration with the smaller mop fluid capacity and the auto-empty function when the mop pad is attached.

      While the compact water tank design helps keep the unit lightweight, we recognize that a larger capacity would provide greater convenience for mopping larger areas. We also understand that needing to remove the mop pad for auto-emptying may not be ideal. Your feedback is valuable, and we will share it with our product team for future improvements.

      If you’d like any tips to optimize performance or discuss other options, please don’t hesitate to reach out to us at 1-888-228-5531. We’d be happy to help.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with the hope that it could outperform my Roomba and BraveJet, but that is not the case. The idea of having an all in one was appealing, but there are several shortcoming with this. First of all, there's no way to use the base to remove the dirt from the bin when using the mop attachment. The vacuum does not like pet hair at all when using the mop attachment. Somehow the brushes get wet and that mucks up the port for the dirt and pet hair to go into the bin. Rather than tell me that there is an issue, it continues on until finished, and when I go to empty the bin, there is hardly anything in there. When I look inside the unit, there is a blockage of fur. The vacuum attachment works well though. Like the Rumba, it goes back to the base and get the dirt sucked out and then continues. Another annoying area is that it does not recognize carpet with the mop attachment installed. Instead, you have to indicate on the map where it should not mop, which means that the carpet will not get vacuumed until you attach the vacuum attachment. I am going to see if I can return it and get the Rumba all in one. At least that one recognizes a carpet and will raise the mop attachment, something that Shark totally missed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Must have!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product a must have Urs like having a maid to do your chores!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean clean

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing is awesome when it comes to house hold chores. 2 for 1 can’t beat it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best robot that you can buy in the store, you never regret for this

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleaning just got easier

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Cleans the floors just as expected makes life easier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vac

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice fast and easy to use the app quick for setting up

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Its awesome

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our house stays clean everyday !. Couldnt wanted anything better to help us out around the house with chores.

    I would recommend this to a friend