Customer Ratings & Reviews

Honestly its not worth it. The mop only gets wet on one side the tank runs out after like 1 sweet i live in an apartment image a house. It is made for dummys though very easy to use

Does well. I just dont like having to switch out the mop n vacuum when i need it to do one or the other. But great quality. Wished i could control it with the app like how i did my other robot vacume but still works great.

I like this robot vacuum. It make my life easy. The vacuum leaves the floor spotless. It covers every area of the floor several times. It even blasts air into corners to get them really clean. And mop work very good.

Still working on mapping out home. Shows error a few times. Trying to figure it out.

its good but the never touch pro is a good bang for your buck

My unit keeps stopping for no reason and rarely completes a full cycle without issues. I also don’t like that the vacuum and mop units need to be swapped out. Camera system for detection is not great. Runs over items that are below a certain height so it will steamroll right over dog poop and smear it everywhere. I do not recommend this model

This shark vaccum does a great job! Its very thorough! Compared to other shark vaccums we have had this one is by far the best we have had. It gets the baseboards nice and shiny! Well worth the money!

Although early in the game it has been all that was advertised

unit works well, installation process was difficult

I really tired to like this, i bought it twice to give it a chance, the first one had a mop problem only cleaned one spot and left a big water puddle on the floor. I have a rnach and it took all day to clean it. 3 hour to charge. It was also lound. I love shark but this one is a let down big time. Bought a bobsweep hoping it is better.

The Shark Matrix Plus 2in1 was a gift for my daughter.

I bought this vacuum in February of 2023 and everthing worked well until a few months ago when it started spinning in circles and giving me an error 18. I finally got around to calling customer service this week and was told this was a known issue however because I was out of warranty they would not sell me the part to fix the issue that was for warranty customers only. They offered a 30% coupon if I purchased on the phone directly from them right now, I have been a fan of Shark products and own several however I will no longer be purchasing Shark products. I paid $642.00 for this vacuum and to be told we have the part to fix it but we won’t sell it to you is poor customer service in my opinion. I did not accept their 30% coupon but instead purchased a new Eufy from Best Buy.

Not so great. Mopping is good but mapping of the route is not great

I love it! 10/10 It is efficient, very thorough, and very helpful!

My wife asked to purchase this item after a co worker told her about it and it works great the best purchase

I have owned multiple rombas in the past and this one puts them to shame. It does a great job mapping the room and my floors have never been cleaner!

Dont waste your money! This is a piece of junk. It only covers a very small portion of my apartment. I cant get it to go into my bedroom and it only does 1/2 my living room. Wont return to the doc. Gets an error every time. Supposed to empty the dust bin automatically but tbat doesnt work either. Keeps saying its blocked.

bought because of the mopping technology. it is easy to use. only problem with mopping set, it can not use self empty base.

Atencao Brasileiros. O Aplicativo nao funciona na sua conta do Brasil, da app stores ou Google. Precisa baixar via arquivo e instalar "na unha"

Best robot vacuum ive had so far between Samsung, ecovacs, irobot. Only possible place for improvement would be maybe the app features