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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,333 reviews
  • Rated 2 out of 5 stars

    Worked for a week

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked for about a week and a half then was getting an error code regarding a wheel. I cleared the wheel which did not have any debris in it then restarted to get the same error code. Not too sure why it would get debris caught in the wheel so easily but for a vacuum if that happens after a couple uses then I am not sure you would want to use a vacuum like this one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Michael,

      Thank you for taking the time to share your experience. We’re so sorry to hear about the trouble you’ve experienced with your vacuum. That sounds frustrating, especially after only a short time of use. We definitely want to help get this resolved for you. Please contact our Customer Support Team at 1-855-427-5127. Our representatives are available Monday–Friday from 9 AM to 9 PM ET and Saturday from 9 AM to 6 PM ET. They’ll be able to review the issue and provide the best solution.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product those a wonderful job at cleaning my house

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    new little helper

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot vacuum and mop. Set it up on schedule and let it go.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lil robot

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It have made my life so much better. I recommend it highly to moms.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Shark Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ease of use is complicated at times. It has a mind of its own!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there, we're sorry to hear the Robot Matrix Plus 2-in-1 has been difficult to use at times. We appreciate your feedback and will be sure to share your comments with our team. Kind Regards, Shark Home

  • Rated 5 out of 5 stars

    Clean Elizabeth

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this nightly. Only wish it would vacuum without the mopping.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vacuum/ cleaning mode to be change manually

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but didn't understand that we need to manually change the vacuum/ cleaning mode

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Anthony,

      Thank you for sharing your feedback. We’re glad to hear you’re enjoying the product overall. We understand how the need to manually switch between vacuum and cleaning modes can be confusing at first. Your comments are appreciated and help highlight areas where clearer setup guidance or communication could improve the experience for future users.

      Kind Regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark Robot Cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job with Vacuum and Mop of floor Works like a charm.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vac to sweep the floors with and to mop with to

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Obstacle avoidance-needs improvement

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was okay! Great for the price but it kept hitting my table legs. I took it back.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're very sorry to learn that the RV2610WA was hitting your table legs, which led to your return it. We will certainly share your feedback with the relevant teams for consideration on future products. We hope you'll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark vaccum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup the moping it’s excellent no more dog hair

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the product and does excellent job at cleaning floors

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well and less noisy good timer collect everything on the floor and carpet.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Kathy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it very good Item it works how I expected it too work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works as expected and beyond, its good purchase

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    It works

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to put together. And one of the bests things i ever bought makes my life easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect little helper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hired this beauty to help with least desired chore to do around the house. She had some issues with my other shark but we were able to work out a schedule for both so they never run into each other. 10/10

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good buy

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing totally worth it! Cleans my house throughly and save me time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it does its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loads of waste storage. so glad I upgraded to this so i dont need to constantly empty out the waste I have not yet used the mop feature

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good while it lasted

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for the first year and stopped working. Tried troubleshooting tips online and nothing. Ended up storing it in the closet!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you for writing a review. We're truly disappointed to hear about your experience with the Shark Matrix Robot vacuum. We understand the frustration when it no longer operates, especially when you've completed all the troubleshooting steps. We'd love the opportunity to make this right, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Home