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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 47 Showing 921-940 of 1,333 reviews
  • Rated 2 out of 5 stars

    Good while it lasted

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for the first year and stopped working. Tried troubleshooting tips online and nothing. Ended up storing it in the closet!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you for writing a review. We're truly disappointed to hear about your experience with the Shark Matrix Robot vacuum. We understand the frustration when it no longer operates, especially when you've completed all the troubleshooting steps. We'd love the opportunity to make this right, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Home

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleaning

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product , cleans my house super good !!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product for a busy person

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs as exspected and does a great job! Love the different power settings for the vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SHARK MATRIX PLUS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this new shark as the added "vacuum" that is has really makes a nice difference from the older models.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A winderful product for all household, ensure you get one.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark vacuum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans ok. Leave floor wet and needs constant refills.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi William,
      Thank you for reaching out. We understand how inconvenient it can be when your RV2610WA leaves the floor wet and needs frequent refills, and we’d like to help get this resolved for you. Please give our support team a call at 1‑855‑427‑5127, Monday to Friday, 9 a.m. to 9 p.m. ET | Saturday, 9 a.m. to 6 p.m. ET, so we can take a closer look and assist further.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    It’s perfect for save time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, clean perfect, easy to use and clem

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Amazing for a year, then fell apart

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it for a year... then it started falling apart. The water reservoir started leaking, the spring-loaded release button fell off, and it started only vacuuming the edges of the kitchen (ignoring the rest of the floor). My Roomba lasted 10 years without a problem. VERY frustrated with this vacuum.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the issues you’ve experienced after a year of use from the leaking reservoir to the release button and the changes in cleaning performance. We understand how frustrating this must be, especially when you expected long‑term reliability. We’d really appreciate the opportunity to look into this further and assist you. Please contact our Shark Support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Our team will be happy to troubleshoot and determine the best next steps.

      Kind Regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Vacuum plus mopping

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all it is good! Cover all the space and corner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT! Very efficient. Little sweeper brush grabs and pulls in stuff from corners. Remembers mapped out grid of rooms. Gentle on walls/furniture.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Successful maneuvering/great mop!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Shark vacuum/mop! It does a great job getting up and down 1” floor height differences, which was my biggest worry. The mop works as well as my swiffer - and I’m not putting in the sweat to do it! The vacuum works amazing for pet hair! I have no complaints whatsoever. I’m surprisingly pleased with this purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Mommy little helper

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the mop way better the I expected but it has things it needs to work out. I wish it didn’t try to 4x4 of things

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vacuum it will clean my floor even though im not home. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I’ve made, helps me with the cleaning when I’m doing something else.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expected more for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great in the beginning but now it constantly will get suck in different areas of the house and just basically spin in circles

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Rickey,

      Thank you for taking the time to leave a review.

      We’re truly sorry to hear that your Matrix Plus is getting stuck and spinning in circles. We understand how frustrating this must be, and we’d like to help troubleshoot the issue. Please reach out to our Customer Service team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vaccum and mop to maintain hair. I have a corgi and she constantly sheds this has allowed me to not have to vaccum and mop everyday

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My robot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the wen moping move size to size.The wen vacuum it clean by her self

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Couldn’t recommend more

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ai in this thing is amazing! I love the app and how it sweeps and mops.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Eh

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it works well. If you Need to get it serviced it’sa headache. For something so expensive convenience isn’ta priority.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Vacuum review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wasn’t sure I would ever use a robot vacuum but had to see what all the hype was about , now I’m the one telling others to get one ! Give it a try you won’t regret it! It does a great job and frees up my time

    I would recommend this to a friend