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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1189 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 48 Showing 941-960 of 1,189 reviews
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. For some reason it does not stay out of excluded zones. Gets stuff stuck in the roller that’s to large, so you have to rescue it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot cleaner

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought it because it had great reviews, haven’t used it yet because I’m waiting for my home to be finished. But it has a nice design to it.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well other than not staying out of zones it’s not suppose to be in.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bad deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the product in one day. It was missing a part. I called to see if they would send the part. No. So we had to drive it to UPS and send it back . Best Buy missed a sale. Now I'm looking for another product but I'm not coming to Best Buy.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money even on sale

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuuming was good but the mopping was sub par. Took numerous times to map the house.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for sharing your experience. It’s great to hear the vacuuming function worked well for you. However, the mopping performance falling short and the repeated effort needed to successfully map your home can certainly impact the overall experience.
      We’d appreciate the opportunity to look into this further and explore how we can assist. Please contact our Customer Support Team at 1-888-228-5531 with the unit present so we can help review the issue and determine the best way to resolve it. We are open from Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, as well as on Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind Regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    Thank god for this device

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im going to marry this thing! He pulls his weight in my house and is my best buddy now. I havent wven tried the mopping yet! my wood floors have no dog hair

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robo vac

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overhyped the mopping part really sucked just get one that vacuums

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I have to return it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to return it. The mop doesn’t do the job but the vacuum does

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Juan,

      Thank you for taking the time to share your review. We're truly sorry to hear that the mop function isn’t working as expected and that this has led to a return. This is certainly not the experience we want for our customers. We’d really appreciate the opportunity to assist you further. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to help as we hope to regain your confidence in our brand.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Super Robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superior in clean up navigation and debris storage It is something we were looking for to help keep our floors clean having three dogs and a cat.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a quality product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awful performance but too late to return. It doesn’t pickup very much and gets stuck frequently

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for your review of the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that it has not been performing as expected and that it gets stuck often. We understand how frustrating it must be to feel limited now that the return window has closed.

      We’d like the opportunity to review this further and help get your unit working properly. Please reach out to our Shark Robot Support team at 1-800-668-9600 so we can assist you directly.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    I love it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark is amazing always has been. I love how it does the corners eith the edge tech it has first then does the rest of the room. Its pretty elite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! It really helps keep my work load down. Picks up so much hair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love it. Having 3 shredding animals it makes life easier between cleaning days. Bonus is using the app and running it when I’m not home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Robot!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked really well, it picked up even the finest particles that you can’t even see! Totally recommended!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark good product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product, cleans and mops I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great mopvac

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it for black friday and totally worth it! Even at the regular price is worth it and i reallg like the selfempty bin

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Time saver

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Best robot vacuum I’ve had. You can choose rooms or the whole house.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Different product same name

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this 2 in 1 because i have another shark vacuum, which was put in the second floor for vacuuming carpet, this one was on the first floor for mostly tile with some rugs. The vacuuming power was not really there, didnt even try the mopping as the no go zone was not precise it would go on carpet even if it was for a test, so id imagine that with the mop attachment it would have gotten the rugs wets. Maybe its the app or maybe its the vacuum. Gave it about 15 tries to see if with time it would have gotten better even tried making the no go zones smaller but always would get at least a area of 2in by 48in.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Shark worth the buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She did very well until 6 months she stopped mopping correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gemini

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent who helped me with my purchase was excellent he had knowledge of the product i was buying and helped me get it on time. Thanks Bestbuy in Slidell.

    I would recommend this to a friend