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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,333 reviews
  • Rated 5 out of 5 stars

    Good product -work well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. I thoroughly enjoy the product. it is doing an amazing job and only a small concern - map correction is complicated - which can be simplified.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never owned one! I will never not have a robot vacuum, setup was very simple, app is simple to use.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Extra work to add mop attachment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im not a fan of having to attach and detach the mop attachment ti vacuum thhe floor. Had i know i had to do this, i never would've purchased

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Katrina,
      Thank you for taking the time to leave a review.
      We sincerely understand where you're coming from regarding the pad needing to be attached to the Matrix 2-in-1 robot every time you want to use it for mopping your floors. However, we kindly recommend our PowerDetect 2-in-1 robot with NeverTouch Pro Base, model RV2820ZE. This robot not only automatically empties debris into the 60-day capacity bin but also automatically refills its own water tank for up to 30 days and washes and dries the mopping pad after every clean. You can find it available on our website. If you need any help with your Matrix, please don't hesitate to reach out to our team by phone at 1-800-668-9600; we'd be more than happy to help.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am enjoying. Customer service was great as always at the Wilson, NC Best Buy.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love how you can set up mapping especially when you have a large home

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pet friendly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job for a household with 3 dogs! Moping feature is ok for things like light muddy paw prints.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. It works great, easy to the user

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing Little Vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! Never should have waited to buy this!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great on commercial carpet. Learns the area quickly and improves each time it is ran.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean machine.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great! I would recommend this machine to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Price is questionable

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well but you will need to touch up occasionally

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does not work enough for the price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not pick up much dirt and goes back often to empty when it has hardly picked much.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    The reservoir latch broke

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good but the latch for the resorvoir broke

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Stephanie,

      Thank you for your feedback! This isn’t our usual standard, we understand how frustrating this must be for the latch of your water tank to break and we’d appreciate the opportunity to make this right. Please contact our Robot customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.

      Kind Regards,
      Shark Clean NA

  • Rated 4 out of 5 stars

    Customer review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s little loud when it unloads the trash and it does better in the hardwood/LVP floor than thick carpets.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Product is price worthy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is very good product on hard wood floors and vinyl floorings, does decent job on carpets. Overall good product

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    convenient

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job and helps save time and energy to clean the floor. I need to clean the corner myself. It is all right.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My new favorite household tool. Covers almost 1000sqft in a single charge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Product for Vaccum and Mopping.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product with the service and price. Best Buy product for vaccum and mopping. Go for it!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Loves damaging baseboards

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum itself has great pickup ability but my baseboards have seen better days I literally had to retouch up majority of my baseboards because of this vacuum and I'm trying to sell my house so this will definitely be going back. I don't need more damage to my house because of this robot

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your Shark Matrix Plus 2in1 Robot Vacuum. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Purr-fect to keep the cat hair under control

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing. It runs while I’m away. I have kitty hair it did pretty good the first day but by day three of it running once a day other then the clawed up couch you would have no idea I had cats

    I would recommend this to a friend