Customer Ratings & Reviews

Absolutely love it. This thing will change your life. Its a game changer.

I love it, it is perfect for my white tiles, always makes me feel happy

The tank button that holds it all together broke after 4 months. It’s nearly impossible to get a hold of the techs on the phone and you get routed to the wrong department. They send you to the robot department and have to hold again for another 30 minutes, I’ve been on hold for over an hour and still have not spoken to anyone about a warranty replacement for a broken part. This robot is useless and just a paperweight at the moment. I’m disappointed with this company as this is not the first item that has broken on us.

Having kids, i see crumbs every second, so i decided to give this Robot a try, and I have been loving it. I love that you can choose which room to clean or spot clean. Helps tremendously.

Do not buy, i purchased this for Christmas for $350.00 and for the last 3 weeks it has been acting funky but today when i tried to use it it just spins around in a circle. I called the support number and i actuall have to pay for fed ex for them to send me a part that i have to install. This is Unreal, this product is not woth the time, trouble or headache.

Super easy to set up,ill give it that. On my first use it went over sandals (thought it had object detection) and did not go deep into corners, seems like it stops maybe 6 inches before touching a wall. When done, a lot of hair was wrapped in the brush. I do have 4 cats and one long haired dog.

Great product! Such a smart technology cleaning device, I love mine, always wanted one and I use mine frequently and it does such a great job!

Works with hight perfomance when it's cleaning my rooms

Everything excellent except I still can’t connect to WiFi

The only thing i don't like is fact that you have to change out cartridges (vacuum & mop) is not all on one

It's beautifullAt the moment everything is going well. I will update in 1 year

I love my Shark robot it’s work wonderful in my hardwood floor’s .

It did a thorough job of covering every inch it seemed of the apartment but it left a residue on the floors. It didn’t pick up any scuff which is ok but see the pic. Open floor concept with residue was not a good look. I also tried using with just water and same effect.

You need to clean the house to get this thing to work, every once in a while it doesn’t recognizes the mop module, it loses the map and the configurations constantly making it impossible to use without reseting it and reconfiguring it again and again, it gets stuck on 1/4” floor transitions. Save yourself the headaches and keep away from this thing.

Not satisfied with the vacuum. I only used it once and the vacuum stop work. I keep getting an error message. I am returning the vacuum for a new one.

The Shark AI Ultra™ 2-in-1 Robot Vacuum and Mop is an impressive and versatile home appliance for keeping our floors clean. Setup and Configuration Unboxing and setup of the robot and base are pretty easy with the included Quick Start Guide. While letting the robot get a full charge on the base, I installed the SharkClean® app onto my iPhone. The app guided me through adding the robot, giving it a name (R2), the configuration of Wi-Fi, and registration. I then prepared my floors for exploration by picking up cat toys and cords that could get in the way. After charging, I used the app to tell R2 to explore and make a map of my floors. My floors are a mix of carpeted rooms, wood floors, and throw rugs on wood floors, with a few thresholds. R2 used a half-hour to explore the house. It handled all floor types and thresholds without a problem, then returned to the base. The app notified me exploration was done and asked me to give names to the rooms. In this case, the names are limited to "Room" and a number. After identifying the six rooms, the app asked me to identify the zones with carpets, high-traffic, and no-go zones. Zones can be sized, rotated, and shaped as needed. Time to Clean I selected a carpeted room for the first cleaning and carpet verification. A single tap on the room in the app, then a tap on the CLEAN button, and R2 played a couple of tones as it rolled away from the base. The app displays an estimated time for the cleaning. R2 made two passes over the carpet in the room in under ten minutes and then returned to the base. The base sucked the contents out of R2's dust bin. With this successful first run, I sent R2 off to do the rest of the house. With a little over 800 square feet of floor, halfway through the task, R2 returned to the base to get cleaned out, then returned to finish the job. Emptying the base dust bin is an easy process. The dust bin slides out from the side of the base with a push of the release button on the top of the base. Holding the dust bin over a trash can and pressing a release button on the bottom will drop the lid and empty the contents. The next assignment for R2 was to spot-mop my kitchen floor. The self-empty dust bin in the robot can be removed by squeezing two releases and pulling the container out. I filled the vac & mop dust bin with water to the water line and added the included cleaning solution to the next line. A fill cap clicks tightly into place, and a mop pad slides onto the bottom of the bin. I then inserted the bin into the front of R2 with a secure click. With R2 back on the base, I selected the Spot tab in the app, dragged the floor map to the area I wanted to be mopped, and tapped the ULTRACLEAN button. R2 accepted the assignment and rolled off to clean the floor. For mopping, R2 made two passes over the area - with a full spin and a slight move, and repeated till the entire area was done. It seemed R2 had some difficulty finding its way back to the base. It entered the wrong room and kept bumping against the door. I think it got dizzy from all the spinning. I picked it up, placed it in the room with the base, then selected return to base. R2 complied, and I removed the cloth mop pad for cleaning. Aside from R2 getting confused after mopping, I am happy with the unit and how it cleans the floors. I'm impressed with how it deals with corners and moving around chairs. I still have to deal with stuff a little too big for it to handle, such as cat food pellets, but overall it does a good job. If it gets confused again after the next mopping task, I'll check with Shark support and see if they have a firmware update. Features • LIDAR radar for sensing locations • Self-empty dust bin for dry vacuuming • Vac & mop 2-in-1 dust bin for mopping and vacuuming • Two cloth mop pads • Bottle of VACMOP™ cleaning solution • Removable dust filter in the robot dust bin • Removable self-cleaning brush roll • SharkClean® app for Apple and Android devices • Voice control with Google Assistant and Amazon Alexa • Robot battery indicator lights • Base indicator lights • Manual and scheduled cleaning • Classify zones as carpets, high-traffic, no-go • Explore mode for mapping • Map editing • Base docking tower with HEPA filter and removable dust bin • Remote control of the robot with the SharkClean® app

Just didn’t work. I loved it when I bought it. Within few days, it started throwing tantrums. Didn’t do anything. If you select a room start cleaning using app, it will go few feet ahead and then go back to the Deck. When you check in history, you will see a weird map. I exchanged that one for new one. It did the same. All three attached images are from history for same map.

Its only been a month since I bought this shark, it was good until it start acting up and doesnt move around anymore.

Extremely difficult to use application. Does not map accurately keeps on throwing errors.

One of my favorite things to do is not vacuum, and these past few days I have had the pleasure of using this Shark AI Ultra vacuum to do just that. To be honest, this is my fourth Shark Robot vacuum that I have had and every time they keep improving over the previous generation. The first one I had did not have any smarts, it just bounced around randomly and would eventually clean the entire area somehow. Now we have a model that you can make a map of your house and you can direct it to go somewhere and avoid other places in the app without having to use magnetic boundary strips. Shark has come a long way in that short amount of time, and I am impressed. Still, I think this robot lacks a few features that other brands may have, but I am ok with that. The LIDAR navigation is good, and it will avoid most obstacles that are higher than a few inches, it will still get caught up on shoes or my dogs food bowl. Setting a no-go zone in the app I can avoid the dog bowl, but not shoes since my kids will leave them wherever they happen to take them off, so you do have to be vigilant with picking up small items before setting the little robot off to do its thing. Setting up the robot in the Shark app is very easy and you do have to charge it for a few hours before you can set it off to make a map of the floor plan of your house. The charging station now includes a landing pad that sits under the base and a pad for the robot to rest on. I am not quite sure why Shark has included the landing pad, but you can choose not to use it if you don’t want to. UPDATE: I believe the pad is there so you can keep the robot in mopping mode all the time and the base will protect the floor from the mop pad. Also, in the app you can set the name of your rooms, this allows for you to use google or Alexa to send the robot to clean a room if you use the default names in the app. I was not able to get my robot to be recognized by either device, but my previous Shark IQ robot does work this way. I am reaching out to Shark for assistance with this and I hope to have it resolved. Another feature of the app is to set up high traffic zones and as I mentioned before, the no-go zones to avoid things that the robot may get stuck on. The app does allow for multiple robots which is great for when you have multiple floors in your home, you can just easily toggle between your little guys and send them off. The map also offers a history of cleaning from the last 30 days, and if you dive deeper into those days, you can see an actual map or maps of where the robot went. In the box Shark has included the base station that will hold up to 60 days of dust, a self-empty dust bin (vacuuming), a Vac& Mop dust bin (mopping), an extra side bristle, and two mopping pads that are washable. I have to mention that attaching the mop pad is very cool to do, there is a little plastic channel on the bottom and the mopping pad has a cord on the end that routes in the channel and Velcro will hold the flat part down. The nice feature about the mopping mode, it that it will also vacuum up dust before it mops it, so you don’t have to vacuum beforehand. However, it will not self-empty with the Vac & Mop dust bin on, but it will go back to the docking station and charge facing the opposite direction, so there are two separate points of charging. Another innovative feature of this device is the little “edge clean” feature that is on the left side of the robot, it will do an edge clean after the clean pattern is done for the room and this blows air on your baseboards and is supposed to dislodge dust from there to allow the robot to suck it up. A few odd things I have noted on the cleaning pattern is that it will not clean along the wall that the base station is placed on. No matter what I did, reset robot, remapped the area, etc., it would not go within about a foot from the wall that the base was against. Every other room it will clean the full room. Another thing was the cleaning pattern was sometimes random and the robot would do part of the room, then dart diagonally across the room and start cleaning in a different area. This did not affect the overall performance since the entire room will get cleaned, just an odd thing I noticed. The mopping feature is nice to have with my hard floors. Shark includes a small bottle of the mop cleaning solution, and you fill up the water reservoir to the water line and the remainder of the solution. As the robot moves with the mopping pad on it will use sonic mopping that moves the pad back and forth to help scrub the floor. I found that this works fairly well but will not get stuck on gunk from the floor, but I don’t think anything automated out there would either. Cleaning the mop pad is easy, I just hand wash it and it comes out clean, but you can toss it in the washing machine if you like since they are durable. Right now, I keep this robot strictly in mopping mode, and I let it do its thing every day on my floors. This has helped greatly with keeping the floors clean between the two kids and two dogs. I have not noticed a huge hair build up on the brush roll, but a few pieces here and there get tangled on it. Shark does make some good products and in the past the customer service has been great so you can buy with confidence.