Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 10104543
Customer reviews
Rating 4.2 out of 5 stars with 1299 reviews
(1,299 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Robo vac
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I honestly wanted to love this and I just don’t. It gets stuck on everything and doesn’t mop as described.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Joelle,
Thank you for taking the time to share your experience. It’s really disappointing to hear that the vacuum isn’t performing as expected and is releasing dirt and debris. That’s certainly not the kind of experience we want you to have. We’d like to help make this right, please reach out to our support team at 1-800-668-9600 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET so they can assist you further and look into what might be causing the issue.
Kind Regards,
Shark Clean.
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Poor design and function.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My unit keeps stopping for no reason and rarely completes a full cycle without issues. I also don’t like that the vacuum and mop units need to be swapped out. Camera system for detection is not great. Runs over items that are below a certain height so it will steamroll right over dog poop and smear it everywhere. I do not recommend this model
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Jace,
Thank you for taking the time to leave this review.
We're so sorry to hear that you aren't happy with your Shark Matrix Plus 2 in 1 robot's overall performance. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure your product is working as it should. Please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
- Cons mentioned:Battery life
Rated 2 out of 5 stars
Shark rob vac
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unreliable , poor battery life I’m not sure it’s ever cleaned the entire 1st floor , which my inexpensive original OKP robot vac did every day ..
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Grace,
Thank you for taking the time to leave a review.
We're genuinely sorry to learn that your experience with your Shark Matrix Plus battery life and performance has fallen short of your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Rated 4 out of 5 stars
Vacuum-Mop Robot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok,okokokokokokokokokokokokokolololololokololo
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Cons mentioned:Battery life
Rated 1 out of 5 stars
Love shark but hate this one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really tired to like this, i bought it twice to give it a chance, the first one had a mop problem only cleaned one spot and left a big water puddle on the floor. I have a rnach and it took all day to clean it. 3 hour to charge. It was also lound. I love shark but this one is a let down big time. Bought a bobsweep hoping it is better.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Farmer,
Thank you for giving the Shark Matrix Plus Robot Vacuum & Mop a fair chance and sharing your honest feedback. We’re sorry to hear that it didn’t meet your expectations, especially with mopping performance, cleaning time, and noise level. That’s certainly not the experience we want for our customers.
Your feedback is valuable, and we’ll make sure to share it with our product development team as we continue improving our designs. If you’d like to discuss troubleshooting options or explore whether adjustments could improve its performance, our robot-specific support team at 1-888-228-5531 would be happy to assist.
We truly appreciate your support of Shark products and hope we can better meet your expectations in the future.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Terry
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Although early in the game it has been all that was advertised
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 2 out of 5 stars
Pieces keep breaking
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The was working fine but after 6 months things started breaking and now the machine doesn’t work
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Don’t waste your time or money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped mopping after 2 months. Not for multilevel homes. Have spent more time trying to troubleshoot. I should have just vacuumed and mopped my house myself. Waste of money.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Amanda,
Thank you for taking the time to leave your review, we truly appreciate it. We're disappointed to hear that your robot isn’t working and that troubleshooting hasn’t resolved the issue. This certainly isn’t the experience we want our customers to have, and we’re eager to help. Please reach out to us at 1-888-228-5531, where one of our product specialists will be happy to assist you. We hope to restore your confidence in our brand.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark Review
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love it! 10/10 It is efficient, very thorough, and very helpful!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 4 out of 5 stars
Vacuum
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well other than not staying out of zones it’s not suppose to be in.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 3 out of 5 stars
get never touch pro
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its good but the never touch pro is a good bang for your buck
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your robot vacuum, please don't hesitate to reach out to our team by phone at 1 800 668 9600.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Owner
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have some issue on this machine it’s not very good
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We are sorry to learn that you are facing difficulties with your Shark Matrix robot vacuum. We recognize how upsetting this situation can be, and we would appreciate the chance to assist you. If you’re experiencing issues with your unit, our team may be able to provide some guidance or troubleshooting tips. Please don’t hesitate to reach out to us at 1-800-668-9600. We’re here to support you and want to make sure you’re getting the best possible experience.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Try something else
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is more frustrating than not. The mopping feature is a joke. And vacuuming not much better. It tries to clean a little here, little there. Will revisit rooms multiple times and clean a small spot before leaving the room. Sometimes just spins again and again in the same spot instead of cleaning in rows. Dont buy this.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Brian,
Thank you for taking the time to share your feedback on your RV2610WA. We’re really sorry to hear that your robot isn’t cleaning properly and that the mopping feature hasn’t met your expectations that’s definitely not the experience we want for our customers. We’d like to look into this further and help get your unit working as it should. Please give our Shark support team a call at 1-800-668-9600, Monday to Friday, 9 a.m. to 9 p.m. ET. A member of our team will be happy to assist.
Best regards,
Shark Clean
- Pros mentioned:Cleaning performance
Rated 2 out of 5 stars
It’s ok
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not so great. Mopping is good but mapping of the route is not great
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark robot. We will absolutely share your feedback on this robot's performance with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Did not live up to my expectations
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When it mops, it misses a bunch of spots and does not go back over to get them. When it goes to empty, it always has an error message and it won’t empty the bag or compartment for the vacuuming. It does not pick up like my Roomba it just seems like the suction is not quite there and I really have to guide it to make it do its job even after I mapped it.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there, thank you for taking the time to share your experience. We’re really sorry to hear about the issues you’ve been having with your Robot Matrix, especially with the mopping performance, suction, and the errors you’re seeing when the robot tries to empty itself. We’d love the opportunity to look into this further and help get things back on track. Please reach out to our customer support team 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Our team can walk you through troubleshooting steps for the mopping pattern, suction performance, and self‑emptying system, or explore replacement or repair options if needed. Kind Regards, Shark Robot
Rated 2 out of 5 stars
Shark - Matrix Plus 2
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the items my wife did not like is that you have to keep an eye in chaging the water or it got confuse while cleaning around the furniture. My son was there to help with the issues, but when my wife goes to work she did not have peace on her mind.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Marioh,
Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We’re glad to hear your family gave it a try, though we understand how needing to monitor the water and occasional navigation confusion can take away from the convenience you were expecting.
We’d like to help you get the most from your robot and explore options to improve its performance and independence when cleaning around furniture. Our team is available at 1-855-427-5127 to walk you through tips and possible solutions.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Great product for best price
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Top quality cleaning with perfect navigation. Would have been much better if it had automatic water filling for mopping and self hot water cleaning.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Vac best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great as projecting. Reliable no problem. Works hands free
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 3 out of 5 stars
Bad deal
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got the product in one day. It was missing a part. I called to see if they would send the part. No. So we had to drive it to UPS and send it back . Best Buy missed a sale. Now I'm looking for another product but I'm not coming to Best Buy.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Issues with the mopping system.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This vacuum started off great! Worked well for 1½ months before the catch broke on the tank followed by the catch on the pad plate breaking off as well. We are not rough on this but were using a few times a week. I have been trying to reach out to Sharks customer support as I've been having trouble with their site.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Timothy,
We appreciate you sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. It’s disappointing to hear that the tank and pad plate catches broke after such a short time, and we understand how frustrating it must be—especially when you rely on it for regular cleaning.
Our support team would be happy to assist you further. If you're having trouble reaching us online, please contact us directly at 1-888-228-5531 for robot-specific support. We want to ensure you get the help you need.
Kind regards,
Shark Clean