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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1189 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 52 Showing 1,021-1,040 of 1,189 reviews
  • Rated 1 out of 5 stars

    Not worth the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have remapped my house, rezoned and got new brushes for the bottom of the vacuum. It will go over an entire mess of crumbs and not pick up anything. When it comes to mopping, I’ve mapped out the carpeted zones as “no zones” and it’s still goes to that area and mops.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every dollar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is like all in one. This is the best in budget

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum cleaner at this price , I highly recommend it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth getting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m kind of disappointed in this item many times we found the the machine not being able to dock it self. It also doesnt pick up anything besides dust and hair from the ground

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good! Its cleaning power is of no match. Pretty satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and picks up a lot! Highly recommend.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bitter quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is ok touse no the berfakt no the astrong shwod have to clen up

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Decent

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad but doesn’t work as well as ROOMBA in my opinion

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Melanie,

      Thank you for taking the time to leave a review.

      We're truly sorry to hear that your Shark Matrix hasn't fully lived up to your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected. It works at the beginning but then it doesn’t work great.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review. We're really sorry for the inconveniences you have experienced with your Shark Robot RV2610WA. We will absolutely share your feedback with the relevant teams to avoid this kind of situation from happening again in the future. To determine the options we can offer you, we kindly encourage you to please contact us at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark matrix

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product work great and also it clean fast !!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mine stopped charging after 2 weeks. Not sure what happened, I took it back to the store to pick up a Dyson .

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you were having trouble with your Shark - Matrix Plus 2in1 Robot Vacuum, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product it is an important item for a family o friends

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacum.The mapping function was hard to get correct.Took 5 runs to get it working

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2 in one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product stopped working after having not even a month but company is sending me a new one maybe then i can give a better review…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend!! We love it! It cleans the floors well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this for a second robot vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and she is very happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this my home is smart since I bought this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Vacuum robot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its doing what i was expected. Best vacuum robot ever.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok so far

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not able to maneuver around newly placed items. Also not picking up bigger items as in pebble of dog food.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Brie!

      Thank you for your feedback! If you need any assistance from our customer service team, please give us a call on 1-888-228-5531. Our team will be happy to help with any concerns that you might have.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Feedback of Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product satisfying all needs of house floor cleaning

    I would recommend this to a friend