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  • My Robot - Ready to Mop 100% Matrix Mop x I HEPA Anti-Allergen Exclusive Feature Matrix Mop: A specialized mopping pattern that uses a Swirling and scrubbing action to remove stuck-on stains from targeted areas. Identity a spot in your home and let your robot shine a You can also Matrix Mop SXS aren the app. Just place the robot on 1h 2TUm - MATRIX CLEAN Shark CLEAN MATRIX MOP - 2-IN-1.
  • 2-in-1 Robot Vacuum & Mop: Powerful vacuuming + Sonic Mopping. No spots missed. Cleans in precision grid + better edge cleaning & HEPA base. MOP. 2-in-1 Vacuum.
  • MATRIX CLEAN: No spots missed.
  • Sonic Mopping picks up dry debris and scrubs 100x per minute to remove stuck-on stains. It is safe for use on all sealed hard floors, including wood, tile, and laminate.
  • The text on the image reads: "Cleans Edges & Corners 50% BETTER. Cleaning. Uses blasts of air to pull debris into the cleaning path. Shark MATRIX PLUS MOP 2-IN-1 VACUUM."
  • The text on the image is already grouped and correctly written. It reads: "Anti-Allergen Complete Seal Traps 99.97%* of dust and allergens, keeping them out of the air you breathe. Down to 0.3 microns."
  • The image features a Shark Bagless Self-Empty vacuum cleaner with a 60-day capacity. The vacuum is designed to empty itself into a bagless base, providing a convenient and efficient cleaning experience. The vacuum is also equipped with an anti-allergen feature, making it suitable for individuals with allergies. The image showcases the vacuum cleaner on a wooden floor, emphasizing its cleaning capabilities.
  • Incredible Suction Power Picks up dry debris on hard floors and carpets. Shark Matrix Plus Mop 2-in-1 Vacuum.
  • Precision Home Mapping uses 360 LiDAR vision to automatically map every inch of your home, day or night. The Shark 2 Shark MATRIX PLUS MOP 2-04-1 Vacuum is a product that can be used for this purpose.
  • Detects & Avoids Objects: Sees objects in its path and cleans around them.
  • Powerful Pet Hair Pickup: Suction power and self-cleaning brushroll pick up pet hair with ease, and the robot empties itself into the anti-allergen sealed base. HAIR SELF-CLEANING ANTI-HAIR WRAP BRUSHROLL WRAP STANDARD BRUSHROLL vs Shark.
  • Recharge & Resume: The robot returns to its base, recharges, and can pick up where it left off.
  • Easily Customize Your Clean: Select a specific room or schedule whole-home cleans from anywhere with the SharkClean app.
  • Shark Matrix Plus 2in1 Robot Vacuum & Mop Trailer Video video 1 minutes 21 seconds
  • Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop Features video 1 minutes 35 seconds

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

Model:
RV2610WA
SKU:
10104543
Highly rated by customers for:

Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,334 reviews

  • Broke after less than 10 uses

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second Shark. First one last 5 years and worked great, this one stopped working 67 days after delivery so I now have to go to Best Buy for service. The extended warranty is useless too.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there, thank you for your review. We're sorry to hear that your Matrix Plus 2-in-1 Robot Vacuum stopped working just 67 days after delivery, especially after having a great experience with your previous Shark vacuum that lasted 5 years. We understand how frustrating it must be to now have to visit Best Buy for service, and that your extended warranty hasn't been helpful. This isn’t the experience we want our customers to have, and we’re eager to help here. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

  • robot vac for pet hair

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well, but pet hair stops it up pretty quickly.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend

  • Best robot vacuum to date.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best robot vacuum ive had so far between Samsung, ecovacs, irobot. Only possible place for improvement would be maybe the app features

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend

  • The best

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My family and I love it, we are helping each other a lot and that's because I have a shell, which sheds a lot of hair. This one does a great job.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    REGRET BUYING!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do yourself a favor…..don’t buy this!! I could go all into how the app sucks and the vacuum doesn’t go back to where it left off when it has to return to base to empty/fluid is out/needs to charge, but it’s took aggravating. Also, I’m unable to select certain rooms for it to go clean because that’s the only way to get it to clean every room!!

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We're so sorry to hear that you're not happy with your Shark Matrix's overall performance. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure your product is performing as it should. Please don't hesitate to reach out to our team by phone at 1-888-228-5531, so we can take a look further.

      Kind regards,
      Shark Clean

  • Cleaning monster

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought because of the mopping technology. it is easy to use. only problem with mopping set, it can not use self empty base.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend

  • We love Alice!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine! We love our Alice! She cleans everything daily!

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend

  • Vacuum-Mop Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok,okokokokokokokokokokokokokolololololokololo

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend

  • Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife asked to purchase this item after a co worker told her about it and it works great the best purchase

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend

  • Shark vacuum matrix

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice vacuum works great and very powerful I like a lot

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend

  • good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product and value for money. it has all the features which had expected.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dont waste your money! This is a piece of junk. It only covers a very small portion of my apartment. I cant get it to go into my bedroom and it only does 1/2 my living room. Wont return to the doc. Gets an error every time. Supposed to empty the dust bin automatically but tbat doesnt work either. Keeps saying its blocked.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your RV2610WA is not returning to the dock and does not clean all the place. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • 2 in 1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with it but you have to fill out the cleaning fluid everytime !

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for sharing your feedback!

      We are sorry to hear that your experience with your Shark Robot has not been the best. We will relay your feedback to our product development teams. If you have any questions or require assistance, please feel free to call us at 1-888-228-5531, and we will be glad to help.

      Kind regards,
      Shark Clean

  • Vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well other than not staying out of zones it’s not suppose to be in.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Shark rob vac

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unreliable , poor battery life I’m not sure it’s ever cleaned the entire 1st floor , which my inexpensive original OKP robot vac did every day ..

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Grace,

      Thank you for taking the time to leave a review.

      We're genuinely sorry to learn that your experience with your Shark Matrix Plus battery life and performance has fallen short of your expectations. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.

      Kind regards,
      Shark Clean

  • Don't recommend

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the beginning my wife and I thought it was going to be a great appliance and save a lot of time moping the floor, but it did work as we wanted. The swiping was good, no dirt in the floor, but the mopping always left a lot of was residue in the floor and you could see it.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Edgar,
      Thank you for taking the time to leave a review.
      We sincerely understand your concerns regarding your experience while using your Matrix 2-in-1 robot, which, despite having a good cleaning performance on dry mode, the mopping feature didn't meet your expectations. We are always working to improve and offer better versions of our products, so we will absolutely share your input with our product development team for consideration in future units to offer you a better experience. If you require any assistance with your unit, please do not hesitate to reach out to us at 1 800 668 9600, and we will be more than happy to help.
      Kind regards,
      Shark Clean

  • Cons mentioned:
    Navigation

    Poor design and function.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My unit keeps stopping for no reason and rarely completes a full cycle without issues. I also don’t like that the vacuum and mop units need to be swapped out. Camera system for detection is not great. Runs over items that are below a certain height so it will steamroll right over dog poop and smear it everywhere. I do not recommend this model

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jace,

      Thank you for taking the time to leave this review.

      We're so sorry to hear that you aren't happy with your Shark Matrix Plus 2 in 1 robot's overall performance. While we will absolutely share your feedback with the relevant teams for consideration on future products, we would like to make sure your product is working as it should. Please don't hesitate to reach out to our team by phone at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Cons mentioned:
    Battery life

    Love shark but hate this one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really tired to like this, i bought it twice to give it a chance, the first one had a mop problem only cleaned one spot and left a big water puddle on the floor. I have a rnach and it took all day to clean it. 3 hour to charge. It was also lound. I love shark but this one is a let down big time. Bought a bobsweep hoping it is better.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Farmer,

      Thank you for giving the Shark Matrix Plus Robot Vacuum & Mop a fair chance and sharing your honest feedback. We’re sorry to hear that it didn’t meet your expectations, especially with mopping performance, cleaning time, and noise level. That’s certainly not the experience we want for our customers.

      Your feedback is valuable, and we’ll make sure to share it with our product development team as we continue improving our designs. If you’d like to discuss troubleshooting options or explore whether adjustments could improve its performance, our robot-specific support team at 1-888-228-5531 would be happy to assist.

      We truly appreciate your support of Shark products and hope we can better meet your expectations in the future.

      Kind regards,
      Shark Clean

  • Pieces keep breaking

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The was working fine but after 6 months things started breaking and now the machine doesn’t work

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, Thank you for taking the time to leave a review. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean

  • Bad deal

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got the product in one day. It was missing a part. I called to see if they would send the part. No. So we had to drive it to UPS and send it back . Best Buy missed a sale. Now I'm looking for another product but I'm not coming to Best Buy.

    This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black

    No, I would not recommend this to a friend
Page 53, Showing 1,041-1,060 of 1,334 reviews
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