Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 10104543
Customer reviews
Rating 4.2 out of 5 stars with 1189 reviews
(1,189 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.3
Rating 4.3 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 1 out of 5 stars
Poor customer service at Best Buy.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Quit working properly after 30 days. Bright it back to Best Buy to exchange for a new one, and they gave me a lame excuse that they only have a 15 day return policy.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Robert,
Thank you for taking the time to leave a review.
It saddens us to know that your Matrix Robot Vacuum has stopped working and that the assistance provided did not meet your needs. We would appreciate the chance to investigate this situation and help you resolve the issue with your unit. Please contact us at 1 800 668 9600, and we will be more than happy to support you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Returned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mapping was poor, app was ok. Right out of the box would not return to the dock.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 2 out of 5 stars
Still needs work
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s vacuum function works great but lacks in moping and it sometimes taps an object, then returns back with notifying you it didn’t complete its cycle.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127. Kind regards, Shark Clean
Rated 1 out of 5 stars
Huge let down from shark
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have owned several shark vacuums over the years and have only ever replaced one cause of something better coming out. This one is a HUGE let down. The vacum function is awful and the mopping is worse. Dont waste your time.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Meyelle,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Matrix Plus Robot. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Bad sensors
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Robot was constantly getting stuck in a place a out in map to avoid, it only cleaned once and it didn’t mop all of the areas just corners and not the center, it never went back to the dock by itself it never found dock and was just going back and forward and it get disconnected because it never got back to dock
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Brandon,
Thank you for taking the time to leave a review.
We genuinely regret to learn about the difficulties you've experienced with your Shark Matrix. Please reach out to our team at 1-888-228-5531, and we'll be more than happy to help you out.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Leaks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started leaking within a week. Best Buy customer service awful. Stuck with an expensive product and can’t return It our anything.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We regret to hear that your Matrix Plus has unexpectedly started to leak. We understand how frustrating this situation can be, and we'd love to help resolve it for you. Please don’t hesitate to contact our team at 1 800 668 9600, and we’ll do our best to assist you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Don’t waste your money
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product continues to break down and customer support is not helpful. They charge you for any replacement parts. I had not even had this 6 months before it stopped working the first time. Paid for and received the replacement and 2 months later that one stopped working.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
We appreciate you taking the time to leave a review! It’s unfortunate to hear that you had trouble with your Shark Robot. We will make sure to share your feedback on the warranty policies with our internal teams. If you need any further assistance, please reach out to us at 1-888-228-5531, and we’ll be more than happy to help.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Worst robot vacuum
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 5 months of having it don’t purchase will not last
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Zach,
Thank you for your feedback on the Shark Matrix Plus Robot. We’re sorry to hear that your unit stopped working after such a short period. That’s certainly not the experience we want for our customers.
This model is built to deliver both durability and performance, so we'd like the chance to look into what may have gone wrong and see how we can help. Please reach out to our dedicated Robot Support team at 1-800-668-9600 so we can assist you further.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
took jt back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we could never get it to empty from the day we got it and also never was able to get it to run that full completion cycle without messing up took it back swapped it for the i5 rhoomba and that thing has worked like a charm since we had it
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark Matrix Plus, and returned it. We will definitely pass along your feedback to the appropriate teams for their consideration in future products. We hope you'll consider trying our products again down the line.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Great! Until its Not!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had this since January, it was great until it randomly broke. Several pieces just flung out. A spring from the grey button just flung itself across the room. So disapoointed.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello. Thank you for your time in providing feedback. We sincerely apologize that your robot vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
nto worht it
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Runs into everything, and get stuck constantly. We bought it to replace our Roomba, and desperately want to go back
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn't suck. Take that how you will
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My momma once told me if you can't say anything nice then don't say anything at all. So this is me doing that
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jassen,
Thank you for taking the time to leave a review of the Shark Matrix Plus Robot Vacuum & Mop. While it sounds like the product may not have met your expectations, we’d really appreciate the opportunity to learn more about your experience and see how we can help.
If you're open to it, please reach out to our dedicated Robot Support team at 1-888-228-5531 so we can understand the situation better and offer the right support.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Displeased with Best Buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Robot does not do as stated. Called Best Buy and received Verification Code 11484711 and was told I would receive a return call. It has not happened. Best But not good for their word.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 1 out of 5 stars
Don't buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Totally waist of time. All it does is smear things around the floor. It doesn't clean anything
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Dessa,
Thank you for taking the time to share your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We're sorry to hear the mopping performance didn’t meet your expectations and that it felt ineffective on your floors.
We’d like to understand more about how you were using the mop function—such as the floor type and cleaning solution—so we can offer tailored support or suggestions to improve results. Your feedback is important, and we’re here to help however we can.
Please don’t hesitate to reach out to our dedicated Robot Support Team at 1-888-228-5531 so we can assist you further.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Teturned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too complicated. just returned. My brother-in-law took it out of the box and when I found out all the work I’d have to do to get the house ready to use it I said forget it send it back so we did waiting on refund
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Robot vacuum, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Its ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It doesn't mop very well and it doesn't vacuum up everything on the first time around.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
Based on the performance you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Bad product and bad service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesn't meet my needs and not working It is a product that does not perform its functions well
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for your review. The performance you've indicated on your Shark Robot Vacuum RV2610WA suggests that your unit might not be operating as intended. We kindly encourage you to contact our team at 1-888-228-5531 so we can help you achieve the best results with your Shark.
Kind regards,
Shark Clean
Rated 2 out of 5 stars
Not happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased this product to sweep and mop. But we can not get this Shark to mop. We have tried several times with no luck. Going to return.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
I am so sorry to hear about your experience with your Shark.
Please see the following link which takes you to our troubleshooting:
https://support.sharkclean.com/hc/en-us/articles/5981156941468-RV2600WA-Series-Shark-AI-Ultra-2-in-1-Robot-Self-Empty-XL-Troubleshooting-Guide
This will provide some guidance on the best ways to resolve any issues you’re experiencing, as well as point you towards contacting our customer service team if we need to provide you with any further support.
Rated 1 out of 5 stars
Weak Mopping Feature
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mopping feature is nonexistent, the pad never gets wet.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello John,
Thank you for taking the time to leave a review.
We're sorry to hear that the mopping performance of your Shark Matrix Robot Vacuum didn’t meet your expectations, especially since the pad seems to remain dry. We understand how important both efficiency and convenience are, and we can only imagine the disappointment you must be feeling with this situation. Our goal is always to ensure our customers have the best experiences with our products, and it is disheartening to know we fell short this time. If you’d like, we'd be more than happy to help troubleshoot or provide tips to improve performance. Please feel free to contact us at 1-800-668-9600. We’re here to help and want to ensure you get the best possible experience.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
Dissapointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very minimal use, would say about less than 10 hrs and it started malfunctioning, to me it was hard to set up and could never really figure it out.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2610WA is not working properly. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean