Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 10104543
Customer reviews
Rating 4.2 out of 5 stars with 1299 reviews
(1,299 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Rated 5 out of 5 stars
Gret tobot vacuum
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does great job vacuuming the floor and holing the dirt. 2 in 1 does good job know where the carpet are at. Good mapping of the rooms
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Shark Vacuum & Mop Matrix 2 in 1
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend this product to anyone. It frequently drops WiFi, need to reconfigure the device, reconfigure the entire area over and over, the vacuum gets stuck not a smart enough to avoid uneven surface.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2610WA Shark Robot Vacuum is not working properly and disconnects from your network constantly. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Very good
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good i loveeeererrrrrrrrrrrrr itttttttttttttttt
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 1 out of 5 stars
SAVE TIME AND MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.NEVER NEVER NEVER BUY THIS!!! When it worked, it didn’t vacuum or mop that well. It worked for three months, and then it crapped out on me. Refused to mop within three feet of my walls or furniture. At a point where my wall and my couch are five feet from each other, the robot won’t go past it and says it’s “stuck”. There’s no use resetting it, there’s no use re-scanning the house, there’s no use calling customer service (Shark OR Best Buy), and there’s no use for this thing other than the world’s ugliest paperweight. To say I’m angry is an understatement. I want my money back.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for taking the time to share your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We’re genuinely sorry to hear how frustrating this has been, from the performance and mapping limitations to the difficulties you’ve had seeking support.
This is far from the experience we want for our customers, and we take your concerns seriously. We'd really like the opportunity to review your situation more closely and see how we can make things right. Please contact our dedicated Robot Support Team at 1-888-228-5531 so we can assist you further.
Your feedback will also be shared with our product teams to help us improve the experience for future users.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Abiodun Saliu
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Efficient, reliable and helpful. It cleans without leaving residues.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Shark Vacuum
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vocuum, target made it really is easy to shop online and have it delivered to my house
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Great for dog hair
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have 4 dogs, 2 corgis which are big shedders and 2 mutts, this vacuum keeps my house dog hair free on a daily basis!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 3 out of 5 stars
meh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.not worth the price. It stopped working. It doesn't clean the floors when mopping
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Makes a huge difference!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this robot. I can start it remotely from anywhere and it does all the backbreaking sweeping I used to have to do.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 1 out of 5 stars
I have to return it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have to return it. The mop doesn’t do the job but the vacuum does
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Juan,
Thank you for taking the time to share your review. We're truly sorry to hear that the mop function isn’t working as expected and that this has led to a return. This is certainly not the experience we want for our customers. We’d really appreciate the opportunity to assist you further. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to help as we hope to regain your confidence in our brand.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 2 out of 5 stars
Awful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it. It was very loud. And it bumped into everything. It even moved my bathroom scale and rugs around the bathroom.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friend Rated 1 out of 5 stars
Terrible
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product doesnt work great to begin with. Storage capacity in the robot is very limited. Software is subpar and doesnt come with many features or intelligence. Had an issue with the product after a month of using it which rendered the product inoperable. Been dealing with their customer servicr for 2 months now to no avail. Calling this one a loss and just going to buy a different brand. Dont waste $400 on this product.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Randy,
Thank you for sharing your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We're sorry to hear that the product and your service experience have not met expectations, particularly given the investment you made.
We understand how frustrating it must be to face a technical issue so soon after purchase and to not have it resolved in a timely manner. This is not the experience we aim to deliver, and we regret the inconvenience you've faced throughout this process.
If you're open to giving us the opportunity to make this right, we’d like to take another look into your case. Please contact our dedicated robot support team at 1-888-228-5531 so we can review what has been done and how we can assist further.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Its amazing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the house mapping and carpet plus no go zones! Amazing software!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Great little helper! We appreciate the Remote app.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little helper to assist in collecting dust without us being home.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 1 out of 5 stars
took jt back
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.we could never get it to empty from the day we got it and also never was able to get it to run that full completion cycle without messing up took it back swapped it for the i5 rhoomba and that thing has worked like a charm since we had it
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your Shark Matrix Plus, and returned it. We will definitely pass along your feedback to the appropriate teams for their consideration in future products. We hope you'll consider trying our products again down the line.
Kind regards,
Shark Clean
- Cons mentioned:Navigation
Rated 1 out of 5 stars
Don’t buy this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, the map keeps getting wiped out and never goes to the area it’s assigned
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Jessica,
Thank you for taking the time to share your experience. It’s incredibly frustrating when the map keeps resetting and the vacuum doesn’t follow its assigned path. This kind of behavior isn’t expected, and we want to help get things back on track. To properly review what’s going on, please reach out to our customer service team at 1-888-228-5531 with the unit present at your earliest convenience. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.
Kind Regards,
Shark Clean.
Rated 5 out of 5 stars
Good Job
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is ok. works as expected. Although the home is not complete clean but its fine
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 1 out of 5 stars
Disappointing Purchase
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.**Product Review: Disappointing Purchase** I regret purchasing this item. Initially, it worked fine, but then it suddenly stopped functioning properly. I kept receiving an "Error 6," which indicates an obstruction to the front bumper, but there was nothing there. I tried troubleshooting by removing the bumper and manually cleaning it, but during this process, two of the nails broke off inside the device. Despite cleaning thoroughly, even though I was cleaning air, because again, nothing was there, the error persisted. Now, I’m stuck trying to schedule a repair through Best Buy, but the inconvenience doesn't stop there. I don’t have a car, which is why I ordered this online in the first place, and now I’ll have to pay for transport just to get it checked. To make matters worse, the product manufacturer hasn’t responded to my email. This purchase has been a frustrating waste of a large amount of money and time, and I’m disappointed in the lack of support from both the manufacturer and retailer.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're deeply sorry to learn about the inconveniences that you've encountered with your Shark Matrix. Please reach out to our team by phone at 1-888-228-5531. We'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Worth to invest
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best purchase ever! It has made my life way easier. I am pleased with the quality and not having to change a bag.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 3 out of 5 stars
Nit worth the price
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is ok, but gets stuck frequently, doesnt expand the map and is too clunky to try mop. Overall, not impressed.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're very sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean