Customer Ratings & Reviews

I bought this 2 in 1 because i have another shark vacuum, which was put in the second floor for vacuuming carpet, this one was on the first floor for mostly tile with some rugs. The vacuuming power was not really there, didnt even try the mopping as the no go zone was not precise it would go on carpet even if it was for a test, so id imagine that with the mop attachment it would have gotten the rugs wets. Maybe its the app or maybe its the vacuum. Gave it about 15 tries to see if with time it would have gotten better even tried making the no go zones smaller but always would get at least a area of 2in by 48in.

Mop pretty much doesn’t work so I just paid extra for a vacuum

One of the items my wife did not like is that you have to keep an eye in chaging the water or it got confuse while cleaning around the furniture. My son was there to help with the issues, but when my wife goes to work she did not have peace on her mind.

Absolutely love it. Having 3 shredding animals it makes life easier between cleaning days. Bonus is using the app and running it when I’m not home.

I love how efficient it is. It also does such a great job getting close to and under objects. I would absolutely recommend this vacuum.

The agent who helped me with my purchase was excellent he had knowledge of the product i was buying and helped me get it on time. Thanks Bestbuy in Slidell.

Love my maid. Great product works well for a busy househole

Got it for black friday and totally worth it! Even at the regular price is worth it and i reallg like the selfempty bin

I bought this vacuum in February of 2023 and everthing worked well until a few months ago when it started spinning in circles and giving me an error 18. I finally got around to calling customer service this week and was told this was a known issue however because I was out of warranty they would not sell me the part to fix the issue that was for warranty customers only. They offered a 30% coupon if I purchased on the phone directly from them right now, I have been a fan of Shark products and own several however I will no longer be purchasing Shark products. I paid $642.00 for this vacuum and to be told we have the part to fix it but we won’t sell it to you is poor customer service in my opinion. I did not accept their 30% coupon but instead purchased a new Eufy from Best Buy.

Great AI vacuum which replaced my original Shark vacuum. I am impressed with the dual vacuum and mop feature, the auto schedule, and the size of the self-empty base.

thought paying more for the upgraded machine was going to be worth it. unfortunately it was not. save your money and buy the basic unit

Worked really well, it picked up even the finest particles that you can’t even see! Totally recommended!

Love it but it has trouble keeping up with my german shepherds hair. A little disappointed in the mopping functions

Great option for those who have mobility issues, but doesn’t clean up 100% of everything, has malfunction issues and goes offline randomly. The reservoir also has issues sensing when it’s full.

Overhyped the mopping part really sucked just get one that vacuums

Honestly its not worth it. The mop only gets wet on one side the tank runs out after like 1 sweet i live in an apartment image a house. It is made for dummys though very easy to use

Works really well. Best robot vacuum I’ve had. You can choose rooms or the whole house.

When it mops, it misses a bunch of spots and does not go back over to get them. When it goes to empty, it always has an error message and it won’t empty the bag or compartment for the vacuuming. It does not pick up like my Roomba it just seems like the suction is not quite there and I really have to guide it to make it do its job even after I mapped it.

Purchased this for my mom so she doesn’t have to clean her house and in her words it has been amazing. She says its like a cute little dog that cleans.

This is more frustrating than not. The mopping feature is a joke. And vacuuming not much better. It tries to clean a little here, little there. Will revisit rooms multiple times and clean a small spot before leaving the room. Sometimes just spins again and again in the same spot instead of cleaning in rows. Dont buy this.