Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 10104543
Customer reviews
Rating 4.2 out of 5 stars with 1299 reviews
(1,299 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
Rated 5 out of 5 stars
No match for the shark
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing vacuum mop combo. Amazing cleaning power. Just dont forget to empty out the bin on the mop attatchment.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Love it. I have three kids and three dogs.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love how I can control it by my phone. Clean my hardwood floors great.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Top notch
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent piece of work. Works wonders for my mom, bought it for her so she can finally have some time to herself.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.works perfectly and does a great job and saves us a lot of time and energy
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Shark Matrix Plus
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Shark system works great. First time trying one of these thank you.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
He’s great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing! It’s like my personal house cleaner. I can make him clean WHENEVER I WANT. Love the power
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Like it but Unimpressed with mop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never use the mop function. Doesn’t work that well. Love it for The vacuum function
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Smart
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good smart helpfull, intelligent does the job
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Mr
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.With 3 dogs it is a life saver, we love it and the time it saves.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Vaccum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way this machine does its work very nice
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Not worth the money
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have remapped my house, rezoned and got new brushes for the bottom of the vacuum. It will go over an entire mess of crumbs and not pick up anything. When it comes to mopping, I’ve mapped out the carpeted zones as “no zones” and it’s still goes to that area and mops.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friend Rated 5 out of 5 stars
betty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.she works once she maps your house out! cleans floors veery well!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 3 out of 5 stars
Not worth getting
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m kind of disappointed in this item many times we found the the machine not being able to dock it self. It also doesnt pick up anything besides dust and hair from the ground
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendRated 5 out of 5 stars
It was okay
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was streaky, not worth it for the price. I had to get another one
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 1 out of 5 stars
Worst robot vacuum
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It never work correctly, all the time get disconnected from the app, it didn’t mop the entire house and always get an error code #9
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Janeth,
Thank you for sharing your experience with us. We understand how frustrating it must've been to deal with constant disconnections from the app, incomplete mopping cycles, and recurring Error Code #9. This definitely isn’t the performance we want for our customers nor the standard we aim to uphold. We'd be more than happy to take a closer look at what’s going on with your robot and walk through more in‑depth troubleshooting to help get it working as it should. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can assist you directly. We're available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET.
Kind regards,
Shark Home
Rated 5 out of 5 stars
Shark
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.excellent product and service, delivered just on time
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 2 out of 5 stars
Average performance
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not clean very well. Leaves the trash sometimes.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Sammy,
Thank you for your feedback. We’re disappointed to hear the robot didn’t clean as expected and sometimes leaves debris behind. We completely understand how frustrating this must be, and this isn’t the experience we want for our customers. Please contact our Robot Customer Support team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right.
Kind Regards,
Shark Clean
Rated 3 out of 5 stars
Shark vacuum and mop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The mop doesn’t work is annoying won’t clean and the water comes out all the time
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Eliza,
Thank you for taking the time to leave a review.
We regret to learn that your Shark Matrix Plus is not working properly. We understand how irritating this must be. Please reach out to our team by phone at 1-855-427-5127. We'd be happy to look into this for you.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Shark vacum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it . Works great and vacuums really good especially if you have dogs
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Cons mentioned:Navigation
Rated 1 out of 5 stars
Not a quality product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Awful performance but too late to return. It doesn’t pickup very much and gets stuck frequently
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for your review of the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that it has not been performing as expected and that it gets stuck often. We understand how frustrating it must be to feel limited now that the return window has closed.
We’d like the opportunity to review this further and help get your unit working properly. Please reach out to our Shark Robot Support team at 1-800-668-9600 so we can assist you directly.
Kind regards,
Shark Clean