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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,333 reviews
  • Rated 5 out of 5 stars

    My shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My floors stay so clean and I have a golden retriever in the home. I love it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Poor quality, broke twice in two months

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this vacuum in June thinking it would make my life easier. Instead, it’s been nothing but a headache. The first one stopped working after just 3 weeks, so Shark replaced it. The second one also broke after about a month of use. Two failures in less than two months is unacceptable, and now I’m stuck chasing a refund. The quality just doesn’t match the price. I strongly suggest looking at other brands—don’t waste your time or money on this model.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Denys,
      Thank you for taking the time to leave a review.
      We genuinely apologize for your experience with the 2-in-1 robot vacuum, and we completely understand your concerns about the situation with the replacement you received, which led to your decision to request a refund. We always aim to build high-quality, long-lasting products, so it's disheartening to hear we let you down this time. Nonetheless, we will definitely pass your feedback on to our product development team for their consideration in future models to enhance your experience. Please feel free to contact us at 1 800 668 9600, and we will be more than happy to assist you in exploring the available options to address this matter for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Worth every dime

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it was my first robot vacuum purchase and I couldn’t be happier with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very cool machine. Overall works as expected and I think technology has come along ways with these. Shark is definitely the brand to go with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Far exceeded our expectations. Great coverage and able to move around effectively

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gret tobot vacuum

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does great job vacuuming the floor and holing the dirt. 2 in 1 does good job know where the carpet are at. Good mapping of the rooms

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark worth the buy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She did very well until 6 months she stopped mopping correctly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A beast!!!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Couldn't be happier after 6months of use...extremely reliable and worth every penny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great very clear clean and i love it myself. Would recommend it to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I Loved! Make me keep the house super clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark Vacuum

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this vocuum, target made it really is easy to shop online and have it delivered to my house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for dog hair

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have 4 dogs, 2 corgis which are big shedders and 2 mutts, this vacuum keeps my house dog hair free on a daily basis!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Shark Vacuum & Mop Matrix 2 in 1

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn’t recommend this product to anyone. It frequently drops WiFi, need to reconfigure the device, reconfigure the entire area over and over, the vacuum gets stuck not a smart enough to avoid uneven surface.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that your RV2610WA Shark Robot Vacuum is not working properly and disconnects from your network constantly. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Abiodun Saliu

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, reliable and helpful. It cleans without leaving residues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Makes a huge difference!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this robot. I can start it remotely from anywhere and it does all the backbreaking sweeping I used to have to do.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Awful

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned it. It was very loud. And it bumped into everything. It even moved my bathroom scale and rugs around the bathroom.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Works good but has issues...

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My wife really likes this but the button/clip that keeps the solution reservoir has broken in only about a month. Now I have to rig it up so it will clip in.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jacob,

      Thank you so much for sharing your experience with your product. We’re glad to hear your wife is enjoying it, but we understand how frustrating it must be to deal with a broken clip on the solution reservoir, especially so soon after purchase. That’s definitely not the experience we aim to deliver. We appreciate you bringing this to our attention, and we’d love for you to give us a call at 1-888-228-5531, where one of our product specialists will be happy to assist you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Very good

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good i loveeeererrrrrrrrrrrrr itttttttttttttttt

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    meh

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    not worth the price. It stopped working. It doesn't clean the floors when mopping

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Its amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the house mapping and carpet plus no go zones! Amazing software!

    I would recommend this to a friend