Customer Ratings & Reviews
- Model:
- RV2610WA
- SKU:
- 10104543
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.3 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
to a friend
No Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t have it two weeks and it says something is wrong with the wheel. Doesn’t matter what I do.. every time .. days contact customer support
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
Kind regards,
Shark Clean
Very bad quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasted my money. It broke several times and had to buy parts more than once which were not cheap. Only worked for about a year and a half. I ended up throwing it in the garbage.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your were disappointed with your RV2610WA, and dispose it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Not worth the investment
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Roller is constantly getting stuck even if nothing is wrapped in or any additional debri is in. It leaves behind a trail of dirt.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Yani,
Thank you for taking the time to leave this review.
We're so sorry to hear that your Shark Matrix Robot is not what you expected. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Shark bot
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sure didn’t work like I expected, it’s not worth the money I paid for it ,
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Worse
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dont waste your money horrible ……………………………………………..
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for your review. We're truly sorry to hear that your experience with the Shark Robot RV2610WA has been disappointing. To discuss the options available to address the issues you've encountered with your robot, please contact us at 1-888-228-5531, and we will be glad to assist you.
Kind regards,
Shark Clean
Junk Vacuum, Even worse return policy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.BE AWARE OF THE RETURN POLICY. We purchased this vacuum and it worked great...... for 15 days. on the morning of day 16, it broke. Best Buy will not make an exception and now i have to schedule an in store appointment for them to attempt to fix it. It is unreturnable....
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello, Thank you for taking the time to leave a review. We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you. Kind regards, Shark Clean
Didnt like
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not what i expected need to change the vaccum heads
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-888-228-5531.
Kind regards,
Shark Clean
Not pet friendly
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Compared to the Roomba this is poor quality. Not pet friendly at all! Clogs non stop due to pet and human hair. Then continues to run collecting nothing. Collection bon is always empty when going to u clog
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for sharing your feedback with us.
If you happen to observe any clogging in the self-empty base, we recommend scheduling regular cleaning missions through the SharkClean app. This will minimize the amount of debris picked up during each cleaning session, reducing the likelihood of debris passing through the robot to the self-empty base.
If you have any further questions or concerns, please don't hesitate to reach out. Our team is ready to assist you.
https://support.sharkclean.com/hc/en-us/articles/4403101981714-Contact-Us
Kind regards,
Shark Clean US
Skip the 2 in 1 and just get the vacuum option.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vacuum function works pretty good. Too hard to set up mopping function to avoid area rugs on hardwood.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Thank you for taking the time to provide us with your review. We are sorry to learn of your less than exceptional experience with setting up the the mopping fuction to aviod area rugs. Our Robot Customer Care Team are avialable to assist with help with this if needed. They can be reached at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.
We greatly appreciate your feedback as it helps us to improve our products.
Shark vacuum
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't think the vacuum worked as well as my old robot vacuum. I returned it.
No, I would not recommend this to a friendvacuum
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Brush came off & missed areas when vacuuming. BBBBB
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Cinda,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum & Mop. We're sorry to hear that the brush detached and that it missed areas while cleaning—this is not the reliable performance we aim to deliver, and we understand how frustrating this must have been.
We’d appreciate the opportunity to look into this further and help get your unit working properly. Please contact our dedicated Robot Support team at 1-888-228-5531 so we can assist you directly.
Kind regards,
Shark Clean
Save your money, don’t buy.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible product. Could never get the robot to connect to my phone. Customer service was not any help either! All they kept saying was that it was the IOS on my phone and not their product. Zero out of zero would not buy again.
No, I would not recommend this to a friendSe bloqueó
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Se bloqueó y no trabaja bien, hay que limpiarla continuamente.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hola Franco,
Gracias por compartir tu experiencia con el robot aspiradora y trapeadora robot Shark Matrix Plus. Lamentamos saber que el robot se ha bloqueado y requiere limpiezas frecuentes para funcionar correctamente. Entendemos lo importante que es contar con un producto confiable y fácil de mantener.
Nos gustaría ayudarte a resolver estos inconvenientes. Por favor, comunícate con nuestro equipo de atención especializada para robots al 1-888-228-5531. Estaremos encantados de asistirte y asegurarnos de que tu unidad funcione como debería.
Saludos cordiales,
Shark Clean
Stopped Mopping after 1 week
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what happened it was working well then second time I tried to use it to mop it stopped spraying, I tried to check if it was clogged but nothing.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2610WA is not srepting. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Sharkira
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good vacuum but the whole 2-1 is not good hard to map the mopping areas when you have both carpet and flooring
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you weren't happy with your RV2610WA. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Wouldn’t recommend
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Misses a lot of spots during the mopping and vacuuming and mop pad, false off constantly
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your RV2610WA is not cleaning properly. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Not worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hi, it was working fine until a 2 weeks after that it though error when ever we are placing mopping component. It shows reservoir is empty even though water is present
No, I would not recommend this to a friendI own two and neither work very well
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I own two and they rarely run. I've used over 6 different robot brands and this is the worst! The robot does not properly align with charging contacts so it's always dead. Both have the same issue!
No, I would not recommend this to a friendWorks great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Irobot mapping and I didn't like how it clean the floors but when I saw the shark in TV I give it a try and I live it.
I would recommend this to a friend
This Shark eats!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Shark AI Ultra 2-in1 Robot Vacuum and Mop with XL HEPA self-empty base and matrix clean navigation is an exceedingly long name. After a week of observations and use, it is worth saying over and over again. The vacuum is state of the art and only enhanced by the app. Out of the box, everything feels and looks great. I know there are a ton of iterations in the robot vacuum world but there is something incredibly special to me about this one. I had another branded robot vacuum and well, to be frank, I ruined it by vacuuming our floors with it. We have a smaller home now but used to have a bigger home. Therefore, the problem is that we have a ton of furniture in a small home with, two teenagers, and two indoor dogs. The biggest build advantage I can see is that the shark is using like a sonar style bumper, whereas others use a bump and no-go technology. The other model just bumped into everything all the time. Back to the dogs, we do an ok-ish job keeping our long haired friends brushed and groomed. Anyone with long haired animals knows that no matter what you cannot combat all the hair though. The available suction power and app make this Shark able to eat anything our friends leave behind. With the app, you can change the intervals in which the unit returns to the base station and empties. You can also assist the unit by mapping invisible barriers to keep it from areas I deem no zones. The mopping is excellent on our hardwood and tiles. It does not do great on the grout in the tiles but that is kind of to be expected. The unit is quiet while operating to the point where my dogs will let it vacuum while they are in the room. They however hate the mopping and just get up and leave. One actual con is that the Shark robot will not see things lower than the top sensor. In my house, my wife and daughter always leave their flip-flops out and the Shark eats those two. It does not hurt them, but it has high centered a time or two. Overall, this device accompanied by the app is quite impressive and I would highly recommend it.
I would recommend this to a friend