Customer Ratings & Reviews

I'm really impressed with the AI in this little vacuum. It's quiet, it's powerful, and effective. It can vacuum hardwood as well as very high shag carpet. Setup was a breeze and the app is very well done. It definitely compares to the apps of the competition. It clicks all boxes; It's intuitive, it's simple, and professional-looking. The Shark unit itself lacks an onboard camera like the higher-end model of one of its competitors but that is not missed thanks to the LIDAR system it does have. This system works terrific and it can vacuum in complete darkness which is really cool as it relies on laser guidance and not cameras and sensors. Another noticeable difference that separates the Shark AI from the rest is the way it tracks. Instead of using an algorithm to eventually get every spot in your house, it runs its pick up patterns differently. It uses linear lines of travel to cover every space. Think of this like how you are with a crayon when you color. Instead of scribble coloring, you use linear lines to cover the area needing color and thus more effective color coverage. Any obstacle in the way gets avoided and then the robot gets right back to its linear cleaning track. In order for this all to happen, the Shark needs to first "explore" your house using a one-time mapping run. It doesn't vacuum; it just looks around. It takes about 45 min to complete. After that, you can set up rooms, zones, and high traffic areas that may need more frequent cleaning. Once it's all set up, you can use the app to send the Shark to just clean one or more rooms or zones however you cannot choose which high traffic area as it just cleans all that you've designated. On the app, I would like to see a visual representation of where my robot is in the room. I feel that would give me valuable feedback when vacuuming remotely. One other thing worth mentioning is that it comes with a pad that will attach to the dock. It increases the overall footprint dramatically. I'm happy to report that, as long as your dock is on a hard floor, it's not necessary for the robot to function. I believe you will only need it if you're setting up the dock on carpet. I cant recommend this little guy enough!

This robotic vacuum cleaner from shark is literally amazing in its ease of use and versatility. Once you have this thing setup it's just as easy to forget about it except every couple of weeks when it is time to empty the waste receptacle of all the dirt, dust, and junk it has picked up. You can pair it with either an iOS or Android app to do things such as schedule cleanings or set it to run right then. It's great on carpets, which can be challenging with some robot cleaners like this but it really shines (no pun intended) on hardwood floors like most of mine in my house. My living room, bed room, and home office are a few prime examples of this things performance. All three rooms have area rugs of various sizes and this vacuum handles the transitions from hardwood to rug and back with ease and aplomb. Some robot vacuums I've used in the past would sometimes get "stuck" when making that sort of transition. It would hit the edge of the carpet and "bounce" off and go on about it's merry way skipping the rug portion. This baby has no such issues. And it's easy to see the cleaning in action as it sucks up every bit of dirt in its path. I especially enjoy using this to get under my bed cleaned as I'm too lazy to use my cordless vacuum to clean under there. This thing did easy peasy and I was rather shocked and just how much dirt this thing got under there. I've had no issues using this for the past two weeks and highly recommend it to anyone looking for a robot cleaner for their homes.

It's a very good machineIt has worked very well for us.

I’ve always wanted one and finally got one and I love it. I haven’t used it too often yet but you know what it is. A great product when I did use it.

This item did not pick up all the dirt off my floor

This product works great. I would recommend it to friends and family.

I’ve had multiple vacuum robots—I have never seen any really work the floor like this Shark one. Set up is so simple. It comes with stabilizing pieces to keep both the base intact and a place for the main vacuum to park. Physically, the vacuum is almost ready to go once I placed the components in. For the software though, the app helps with the setup, though I did encounter a couple of issues getting it connected to wifi. I had to figure out a way to manually connect it to the Bluetooth radio to get it directly set up. It could be my phone, but it still was not seamless. I also was trying to connect it to my Google Home, so that I can do voice commands for it. But after registering the product, updating settings, and intense back and forth on troubleshooting, adding the app to my home was not working. It kept saying that it cannot find a product registered to my Shark clean account. I have yet to reach out to customer service on this one. But that’s the most experience I have with the app setup and any other automation I can do with it. However, just speaking of the app itself, without connecting it to my IOT system, it is actually easy to use. Setting up Zones was easy—I can make it clean a specific area, without having to worry about it spending too much time elsewhere in my 1000 sq ft area. Spot cleaning is easy as well. Just pinpoint in the app where you want it to do a spot and it makes sure the job is done. Cleaning areas have multiple settings, from most mild to most intense (ultra) and like any other robot vacuum, it is not horribly noisy—plus the settings flexes to my needs, so I can go insane clean up but will be louder and vice versa. And the automatic emptying is not loud either. Once it parks itself in the base, and it starts cleaning, it can get loud but is not very bad at all. Oh I forgot to mention. I like it when it cleans—guys this robot HUGS THE WALLS. It hugs corners, hugs sides, hugs everything it is supposed to clean! It does not miss a spot. So this means, it is a very effective cleaner. Now I will not focus on the suction, because it does it well, or the mopping, because it flatly mops areas well. Maybe, if there is one more thing, it is defining carpet area and it is very helpful because we have rugs in specific spots. Even with the app glitching—I think this still deserves 5 stars. Because it is all about the cleaning for me. Hopefully it gets a software fix, which I am sure will be easy in eventually. I recommend this one!

Great vacuum. The laser mapping of the house improves the navigation of the robot. No more bump marks or scratches on furniture. Quieter than my Shark 2100 vacuum. The app needs some improvements. The No Zone does match perfectly to map seen in the app.

Excellent item, easy to setup, cleaned very well..

So far so good. Takes a lot less time to clean the roller than it does to vacuum the house. Mopping works well. Happy with my purchase.

This is great! It saves so much time, so I can relax while this does all of my work!

I got this because we have 5 birds that can throw seed. I I will do a preliminary sweep so that it does not fill up the unit when it does a sweep and mop, I highly recommend this.

The Shark robot works very well. Cleans our wood floors nicely vacuums' and mops the floors. Great product my wife loves it.

It’s doing a great job mopping my floors. I have vinyl flooring and it does a great job, Even with the grooves. I have 3 dogs in the home. This is perfect for keeping my floors clean from muddy paws.

Good product I was happy to use it , I will tell other people to use it , it clean most of my floor

Love it! Easy to use. Leaves my floors shiny after each use. Love the app to set up time and how often to use.

The Shark - Matrix Plus 2in1 Robot Vacuum & Mop works great. I was surprised on how well the mop function worked.

Order arrived on time and in good condition. Product works fine so far. Haven't used mop function yet though.

Best investment I’ve probably ever made. I really am enjoying the benefits of using this Shark VacMop Robot.

Great product! It sweeps and mops without leaving puddles on the floor. Even the basebords get cleaned.