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Customer Ratings & Reviews

Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,334 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    I have to return it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to return it. The mop doesn’t do the job but the vacuum does

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Juan,

      Thank you for taking the time to share your review. We're truly sorry to hear that the mop function isn’t working as expected and that this has led to a return. This is certainly not the experience we want for our customers. We’d really appreciate the opportunity to assist you further. Please give us a call at 1-888-228-5531, where one of our product specialists will be more than happy to help as we hope to regain your confidence in our brand.

      Kind regards,
      Shark Clean

  • Rated 3 out of 5 stars

    Not worth getting

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m kind of disappointed in this item many times we found the the machine not being able to dock it self. It also doesnt pick up anything besides dust and hair from the ground

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 3 dogs it is a life saver, we love it and the time it saves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    betty

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    she works once she maps your house out! cleans floors veery well!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good smart helpfull, intelligent does the job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vaccum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the way this machine does its work very nice

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Don’t buy this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible, the map keeps getting wiped out and never goes to the area it’s assigned

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Jessica,

      Thank you for taking the time to share your experience. It’s incredibly frustrating when the map keeps resetting and the vacuum doesn’t follow its assigned path. This kind of behavior isn’t expected, and we want to help get things back on track. To properly review what’s going on, please reach out to our customer service team at 1-888-228-5531 with the unit present at your earliest convenience. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.

      Kind Regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    It was okay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was streaky, not worth it for the price. I had to get another one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent product and service, delivered just on time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it . Works great and vacuums really good especially if you have dogs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark vacuum and mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mop doesn’t work is annoying won’t clean and the water comes out all the time

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Eliza,

      Thank you for taking the time to leave a review.

      We regret to learn that your Shark Matrix Plus is not working properly. We understand how irritating this must be. Please reach out to our team by phone at 1-855-427-5127. We'd be happy to look into this for you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Good robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good! Its cleaning power is of no match. Pretty satisfied with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is the first one I have and it is very efficient,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best vacuum cleaner at this price , I highly recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every dollar

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is like all in one. This is the best in budget

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    2 in one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product stopped working after having not even a month but company is sending me a new one maybe then i can give a better review…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacum.The mapping function was hard to get correct.Took 5 runs to get it working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought this for a second robot vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my wife and she is very happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Started well went downhill

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after a few days: it cleaned very well initially but eventually but eventually stopped wanting to run

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    pngo713

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it ok need more work on the mapping of the house and mop

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      Thank you for trying our Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop, model RV2610WA. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean