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Customer Ratings & Reviews

Your price for this item is $389.99
The comparable value price is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1189 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

81%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,189 of 1,189 reviews
  • Rated 1 out of 5 stars

    Garbage

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wish this had a 0 star option. This is by far the worst robot vacuum available. Even at the reduced price it's still too much for this junk. The company told me when I was having issues with mine that there is a software issue with the 2-1 on many of the units that they are unable to fix. I was sent a replacement of a regular Matrix and it does ok but both Shark products are well below in functionality that my cheap refurbished 2-1 Eufy. PSA: Shark robot vacuums are garbage

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review. We're really sorry for the inconveniences you have experienced with your Shark Robot RV2610WA. We will absolutely share your feedback with the relevant teams to avoid this kind of situation from happening again in the future. If you have any inquiries or need assistance, please reach out to us at 1-855-427-5127, and we will be more than willing to assist you.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great Robot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it is supposed to. The first one did not work at all, did a return and got one that works.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mr.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is truly an amazing, simple product that does exactly what advertised

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good pruchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase. Great shipping timing. Very satisfied with the seller's advice

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    the worst robot I've tried yet.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awful. the "intelligent" part of this robot is laughably bad. so is the app. it's *awful*. I don't think it ever completed a full run of the house. we returned it thank God.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Preston,

      Thanks for taking the time to share your experience. It’s completely understandable how frustrating it must have been to deal with a product that didn’t perform as expected, especially when the technology and app didn’t meet your needs. We genuinely appreciate your feedback. It helps highlight areas where improvements are truly needed.

      Kind Regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    Shark vac

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great just a lil high on the price.. but definitely recommend it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This RobotVacuum Rockx!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark has hit a grand slam with this one! Easy to set up with thr app and runs and cleans great! Highly Recommended!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad mopping

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was happy when I got it but few days later everything change because my ceramic floor now is dull, opaque after mopping everyday , and now I don't know what to do to see it shining again.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark - Matrix Plus 2in1 Robot Vacuum & Mop. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Not worth it.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it did work cleaned well. After 1 month of having it kept saying there was something stuck when there wasn’t.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean