Customer Ratings & Reviews

Roller is constantly getting stuck even if nothing is wrapped in or any additional debri is in. It leaves behind a trail of dirt.

Terrible product. Could never get the robot to connect to my phone. Customer service was not any help either! All they kept saying was that it was the IOS on my phone and not their product. Zero out of zero would not buy again.

Dont waste your money horrible ……………………………………………..

I own two and they rarely run. I've used over 6 different robot brands and this is the worst! The robot does not properly align with charging contacts so it's always dead. Both have the same issue!

Hi, it was working fine until a 2 weeks after that it though error when ever we are placing mopping component. It shows reservoir is empty even though water is present

The Shark AI Ultra 2-in1 Robot Vacuum and Mop with XL HEPA self-empty base and matrix clean navigation is an exceedingly long name. After a week of observations and use, it is worth saying over and over again. The vacuum is state of the art and only enhanced by the app. Out of the box, everything feels and looks great. I know there are a ton of iterations in the robot vacuum world but there is something incredibly special to me about this one. I had another branded robot vacuum and well, to be frank, I ruined it by vacuuming our floors with it. We have a smaller home now but used to have a bigger home. Therefore, the problem is that we have a ton of furniture in a small home with, two teenagers, and two indoor dogs. The biggest build advantage I can see is that the shark is using like a sonar style bumper, whereas others use a bump and no-go technology. The other model just bumped into everything all the time. Back to the dogs, we do an ok-ish job keeping our long haired friends brushed and groomed. Anyone with long haired animals knows that no matter what you cannot combat all the hair though. The available suction power and app make this Shark able to eat anything our friends leave behind. With the app, you can change the intervals in which the unit returns to the base station and empties. You can also assist the unit by mapping invisible barriers to keep it from areas I deem no zones. The mopping is excellent on our hardwood and tiles. It does not do great on the grout in the tiles but that is kind of to be expected. The unit is quiet while operating to the point where my dogs will let it vacuum while they are in the room. They however hate the mopping and just get up and leave. One actual con is that the Shark robot will not see things lower than the top sensor. In my house, my wife and daughter always leave their flip-flops out and the Shark eats those two. It does not hurt them, but it has high centered a time or two. Overall, this device accompanied by the app is quite impressive and I would highly recommend it.

It’s a good vacuum but the whole 2-1 is not good hard to map the mopping areas when you have both carpet and flooring

Very happy with the purchase. Really thought the floors were very clean but this picked up lots of hair and dust.

Brush came off & missed areas when vacuuming. BBBBB

Se bloqueó y no trabaja bien, hay que limpiarla continuamente.

Misses a lot of spots during the mopping and vacuuming and mop pad, false off constantly

18 months and dead. Shark says warranty is only for 12 months. Piece of crap. DO NOT BUY.

7 months later the mopping system stoped working and shark customer support was useless

Device software is unstable and very hard to reconnect

Great device! Highly recommend examining your own cleaning and automated needs.

My husband and I had thought about getting a robot vac for a while. I guess he thinks that me swiffering and mopping 1175 sq ft at my age (69) is too much. I'll start by saying that the robot vac, IMHO, will never do as good a job as I will; it doesn't fit under the TV stand, the couch, or the bigger chairs in the living room so I swiffered under them today. When the Shark - AI Ultra 2-in-1 Robot Vacuum and Mop arrived, I had it set up in a short time. I had the most trouble with setting up in the app, and I am not totally illiterate when it comes to technology. When the instructions say to press the left button for 5 seconds, it doesn't specify the clean or the dock button depending on which way you're looking at the vac. Silly, I know, but that's just me. Anyway, I finally got it set up after 2-3 tries pairing it with the wifi. I mapped the house after picking up everything I wanted to have it clean under (mats, dining room chairs, all my yarn bags, etc.) and the mapping appeared to do quite well. It took about 30-45 minutes to map. A couple days later I did the first vac. Some areas seemed to be missed in the kitchen, and it wasn't able to get on both sides of the toilets, I didn't get everything off the floor in the walk-in closet either. It returned to dock one time during the vacuuming and emptied then went back on it's way. I did the mopping until today. As I said in the beginning, it will never to as good of a job as I do, but when I have my rotator cuff repaired in June, it will do a heck of a lot better than I will be able to do for the six weeks following surgery, maybe longer depending on my rate of getting movement back in my shoulder. The mopping did pretty well on the laminate flooring but not as well on the tile. Some spots in the kitchen looked like they were missed altogether, another spot was just too tough for it to scrub. In the Master bath, it did not do a very good job right in front of the toilet, but it did a fairly good job getting up the dirty spots where the dog dribbles urine after going out before bed and dribbles as she's jumping onto the bed at the foot. We weren't sure those would come up at all, but pretty good indeed. And other than missing a small area of spots in the litter room (2nd bedroom) it did a pretty good job there too, although it didn't pick up the litter boxes and vac and mop under them like I do. Overall, I'm glad that I'll have it post-surgery, and I may do a deeper cleaning a few times a year. Other than that, it can do the job for me so I can spend more time knitting or crocheting (hahaha)! I would definitely recommend this product for people who have a difficult time with vacuuming and mopping or swiffering and mopping due to limitations in range of motion, arthritis, disabilities, etc.

It’s a awesome product and picks up yeah nicely saves me time

I can’t believe I spent $549 on sale for this thing. The map is so so and I can’t even regularly connect to the robot. From the app I have been unable to get it to clean as it continues to disconnect. The Wi-Fi is blazing fast here so that’s not the issue. For all the hype in the product demo video this sure is a farce. This is going back and I’m getting the OG, Roomba.

Things I like… Works with the phone so I do not need to be in the same room to start/stop it. The options on the cleaning solution smells good and price is reasonable compared to other cleaners. You can have it spot clean or just do certain rooms. It avoids stairs. It’s quiet and after a couple of uses the dogs ignore it/get out of its way. Used everyday or every other day my house has way less dust and dog hair. I like that I can vacuum or vacuum/mop at the same time. Things I don’t like… the cleaning skips around it does everything it can reach but not in a normal order. The battery does not last long enough to do all of the top floor of my home without recharging. If you’re particular about your clean you will still want to mop the floors yourself every now and then. Friends have said it has made pet messes worse by spreading the mess throughout the house. I only run it when I am home so I have not experienced that personally. Overall… I would buy it again.

I am beyond pleased with this 2-in-1 robot vacuum and mop. Shark created the ultimate self-cleaning, portable, programmable, mappable vacuum and mop machine with this product. It is so nice waking up to a freshly vacuumed main floor every morning with very little work on my part. Simply set it up and let it do the work. The navigation system on this device is incredible. Once assembled and the mobile application is installed and paired, the machine will make a mapping run of the areas to clean and creates an actual map that can be edited with separate zones. My main floor has carpet in the living room and hard wood floors in the dining and kitchen areas. I was able to set up a carpet zone so that when I am using the interchangeable mop head, it stays off the carpet. I set up a schedule to run nightly while we are out of the main areas and it does a great job of vacuuming. It is very good about returning the base station once done. With pets, we have toys that we need to put away before cleaning, as well as any flat materials that it could encounter. The cleaning from the vacuum is surprisingly good for a smaller brush roll. It does empty itself upon returning to the base unit. We have pets and it handles the pet hair easily without collecting on the brush roll. The mopping function does a fantastic job, not leaving things extremely wet. Yet, it is clear where it has gone, leaving just the right amount of moisture in its path. It dries quickly and the floors looked great after cleaning. It comes with a small bottle of cleaning solution and it works very well. This is our second Shark Robot vacuum, but the sonic mopping function on this was a great addition and will become our main floor cleaner.