Customer Ratings & Reviews

Switched from a roomba due to the moping feature, bought for the advertised suction power otherwise. The self dumping feature is great, easy to setup. Had issues with app initially but solved after. Beware it is a cable eater so be careful to not leave anything it might gobble up. In all honesty the app might be the worst part of the shark, it does map a house properly but labelling certain areas becomes a bit tedious. Mopping feature is more than a gimmick, it cleans well, have not had issues on my floors, and it does offer a water only cleaning.

As a pet owner with three dogs, I’ve always struggled to keep my floors clean. Between fur, dirt, and the occasional paw print, it felt like a never-ending battle. Enter the Shark Matrix 2-in-1 Vacuum and Mop – my ultimate cleaning game-changer! This device is nothing short of amazing. It does a better job than I ever could, leaving my floors spotless every single time. The vacuum is incredibly powerful, picking up pet hair and debris with ease, even from carpets. And the mop? It’s a dream come true for my hardwood and tile floors, effortlessly tackling dirt and stains in one pass. What truly impressed me was how intelligent and efficient it is. The smart navigation ensures no spot is missed, and it seamlessly transitions between vacuuming and mopping, depending on the floor type. It even avoids pet bowls and toys – no babysitting required! Maintenance is simple, and the large dustbin means I’m not constantly emptying it. Plus, it’s surprisingly quiet, which is a huge plus when you have pets that scare easily. If you have pets and want a vacuum and mop that works harder than you ever could, the Shark Matrix 2-in-1 is worth every penny. My floors have never looked better, and I finally have more time to spend with my furry friends instead of constantly cleaning up after them. Highly recommend!

So impressed by this vacuum. The initial mapping of the cleaning area took barely any time at all. I love being able to choose the areas I want the vacuum to clean on the app. The vacuum does a great job and is so quiet. The wheels look like mini all-terrain wheels, it can go over small obstacles and still clean. I have a stone bath mat and he goes right over it with no problem. If it gets stuck, the app will give me a notification and if I can’t find the vacuum, through the app I can ask it to make a sound so I can find it. Very happy and impressed with this purchase.

Overall im very satisfied. Set up was easy, very essy to use wirh the app. Mops well, and vacuums well.

We had a Roomba before that finally gave up on us after 5 years. We love this it was a lot more affordable and I feel works just as good I’ve used it in our rooms with rug and the living area with tile works great on both. The only issue I have had is that I send it to one room and it goes into others even after mapping we also haven’t used the mop feature yet

I am absolutely so thankful that I bought this vacuum/mop combo! I have had three within the past 5 years. This one is by far the best. The last one I had was an Ecovacs Deebot N8+. Pros: - Mop moves side to side so it cleans better - Large reservoir, cleans my house twice before running out (900sqft) - Quiet - Does not get tangled over cords or stuck easily (my last two did all of the time) - The rolling brush really doesn't get as dirty as quick as any other ones I have used. My hair is extremely long and I do shed almost as much as my cat and dog do haha, I do not have to frequently cut off my hair from the brush. Cons: - Map from the Ecovacs was WAY better. You were able to locate it in real time on their map, making it easier to create no mop zones and all of the other mapping features. They can most definitely improve in that aspect. - Also doest not allow you to schedule multiple cleaning cycles, just one time daily to clean. :( - The self-emptying feature only works with the regular vacuum. When the mop attachment is on, it charges on the opposite side to prevent wetting the charging ports and it holds the dust in. You have to manually empty, which really sucks as I use the mopping feature on a daily basis. I would still say this is the best I have had so far. 4/5 only because the app can really use some help to improve the user experience.

Great vacuum for low carpet and maintained pet households. It does amazing on bare flooring, but in my opinion falls short for carpet. It does vacuum well and picks up, but my wife's hair and the cat's hair do not seem to get picked up as much as I wanted. It's great to maintain a cleaner house, but do deep cleaning occasionally. The mop works well for a light clean and requires manual setup for the mop, but it's easy to get mopping. Overall, we like it; the house does feel cleaner and reduces the amount of cleaning.

I love this vacuum. The suction is great and it does a great job mopping my hard surfaces. The only issue I have with this vacuum is with the battery life.

I've used this amazing product for the last month and a half. This robot vacuum has given me so much peace of mind and I'm constantly impressed by how well it works. The app is very easy to use, maps out your house very accurately, and does way better than my manual labored vacuuming and mopping. It allow you to mark carpeted areas so the mopping feature doesn't mop on the carpet. I've recommend this product to so many friends and family members of mine and they all share the exact same opinion. Must buy, it'll change your life and give you a lot of time to do other things in the house. I got this product as a total tech deal and it was an amazing buy!

Vacuums very well. It does not get entire house. Difficult to map. Had to do multiple times. Haven’t tried the mop feature yet. It does do a good job on the places it goes . I may not be tech savvy enough to set up correctly. If you are tech savvy i think it would be an amazing product. Canister much smaller than I thought

Pretty good vacuum initially purchased because im so busy and we have vinyl floors throughoutost the house so hoped this could hemp with the chores some. It gets caught up on my rug sometimes and its not the brightest at mapping out your home. It does a decent job vacuuming thpugh gets the majority of stuff off the floor. Haven't tried the mop function yet but will update once i have. Decent purchase though

Really enjoying our Shark robot vacuum and mop. Does a really good job. Mapped the room and sweeps and mops well.

I CANNOT RECOMMEND THIS ENOUGH! I hate sweeping & mopping and this has completely changed my life. It maps your whole place and you can set up zones you don’t want it to go for both vacuuming & mopping. It self empties so you don’t have to worry about emptying after vacuuming and changing the head for the mopping portion is just as easy. There’s an option to put it on a schedule so it’ll automatically go at the fixed times. I’m obsessed.

We have 2 large dogs that shed and this shark is absolutely great. We purchased this because it creates a floor map and systematically covers the entire floor. Its very quiet in comparison to an older Roomba we had previously. The app is robust as well. No beefs so far after several months.

Best thing about the Shark is it collects all the dog hair imaginable (80 pound retriever who sheds like crazy). The mopping feature cleans just as well and can sweep at the same time. The auto cleaning feature ensures no mess when needs to clean the vaccum itself. The mapping and wifi capabilities make this the beat robort/AI vacuum yet. It doesnt just blast into furniture like others do. You’re able to block off certain areas if you need too as well. Iverall after 6 weeks of use we have ZERO complaints. Hope this helps!

Super dependable. Love the fact that I can have it switch from vacuum to mopping. Only downside is for some reason I can not have it go on a schedule on the app. Unsure if that is just a technical mishap or not. but otherwise, me and my fiance love it

I recently purchased the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop, and I'm absolutely thrilled with its performance. This smart device has revolutionized my cleaning routine, earning a well-deserved 5 stars! Firstly, the suction power of this robot vacuum is impressive; it effortlessly tackles pet hair, dirt, and debris from both hard floors and carpets, leaving them immaculately clean. The added bonus of sonic mopping ensures that even stubborn stains are no match for this machine's thoroughness. The Matrix Clean feature offers exceptional home mapping abilities, allowing precise navigation and mapping of my living space. This not only ensures every corner gets attention but also lets me customize cleaning schedules as per different rooms or areas. The HEPA bagless self-emptying system is a game-changer, making maintenance a breeze. No more worrying about emptying the dustbin frequently—this vacuum takes care of it on its own, keeping the air clean and my hands free from dust and debris. The WiFi connectivity feature allows seamless integration with my smartphone, granting me control and monitoring from anywhere. I appreciate the ease of scheduling cleanings remotely, adjusting settings, and receiving notifications when the task is done. Overall, the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop is a powerhouse of convenience, intelligence, and exceptional cleaning prowess. It's undoubtedly a must-have for anyone seeking an efficient, hands-free cleaning solution. Highly recommended!

Works great and returns to housing device to self empty

Vacuuming and mopping works great. Easy setup in app. Does everything I need it to.

This is an awesome product no complaints for the price and I know some of the more expensive ones have the other features we miss on this.. does an amazing job assisting around the house. When it dumps it is alittle loud but we have it run at night and it Dosent wake anyone up on the regular. The only things this is missing is a a self cleaning pad and auto filling mop but that’s on the more expensive model. I will have to say sharks app needs alittle work as other brands I have had show the robots exact location and places it’s been via a red lin on the map where there’s Dosent. Those are my only recommendations but the product itself is amazing easy setup and app works well