Customer Ratings & Reviews

My plan for this vacuum was to help keep up with our dog that sheds quite a bit. Note our entire house has hard floors. Pros: - You can program this thing to clean. That feature is pretty nice because once you map your house, you can set a cleaning schedule, set boundaries, and tell it to clean certain areas if you want - all via Alexa and the app. - The battery seems decent enough for normal cleaning. You can set the intensity of the brushroll as well. - This is pretty good at picking up your mess. Cons: - This requires a lot of attention. We run this on a daily basis while we are away. - It may be best to do small areas at a time while you're away due to the amount of water it will hold. - This isn't great at clearing hair. My wife and daughter have longer hair and it tends to get caught in the brushroll and will bring it to a halt until you clean it out. Our dog has short hair (1.5" or so) and it tends to get matted up between the brush roll and the dust bin. - You'll want to do actual mopping on a regular basis. The mopping feature is good for maintenance cleaning, but you'll see how much it misses when run an actual mop. - This will get caught on rugs, registers, and cords. If maintained properly its worth having, but in my opinion its probably worth paying twice as much for one that cleans the pad, has a larger bin, and fills the water itself.

The Shark AI Ultra is my second 2-in-1 robot mop/vacuum from this brand, though it is my first experience with a bagless self-emptying docking station. It has the typical robot vac disc shape, front bumper, cliff sensors, side brush, and central roller brush. This unit is not the largest robot I’ve used with its 13” diameter but is one of the tallest at 4-1/4” (including the LIDAR module centered on top). The height of the unit’s main body is 3-1/2” which just clears the bottom of the cabinets and appliances in my kitchen without getting stuck. There are two physical buttons on the machine: dock/power and start/spot clean. To access the different functions, simply short press or long press the buttons accordingly. The LCD screen on the robot has three indicator icons for error, charging, and WiFi as well as red, white, blue and green status lights. Setting up the charging station is pretty quick and straightforward. After assembling the two piece landing mat (it clips together), you sit the charging station on top and plug it in, ensuring that there’s 3 feet of clearance to the left and right of the station and 5 ft of clearance in front. The station has built-in cord storage/guide slots on the back, so you can keep your wires neat and tidy and set it right up against a wall without cord interference. Its placement should be fairly permanent, as moving the station around may cause the robot to have trouble finding it. When charging, the robot sits facing away from the base if using the self-emptying dust bin. This is because the exhaust port is located at the rear, so it needs to back in to the station in order for it to suction out the debris. If using the combo mop/dust bin, the unit charges facing toward the station, but you will need to empty out the dust bin manually as it is not compatible with the self-empty feature. This is to ensure that you remove the mop bin and clean/dry the mop pad and water tank after each use, as otherwise it could develop mold and mildew from being constantly wet. The robot takes about 3-4 hours to fully charge. The battery LED flashes when charging and disappears when fully charged. In order to utilize the “smart” features, download and install the Shark Clean app to a mobile device and create an account. This lets you use features like floor plan mapping, schedule automatic cleaning, and change settings on the robot like suction power and water flow amount when vacuuming and mopping respectively. Note that your mobile device needs to have an internet connection in order to use the app. You can also connect the app to Alexa using the Shark skill and start and stop vacuuming using voice commands, which worked well. After adding the robot to the app, it “explores” your home and creates a map of all the areas that the vacuum can reach. The robot uses LIDAR to scan the room for its size and shape as it traverses your floors. I have an open floor plan with no carpet or rugs and the vacuum was able to go everywhere but the laundry room, since there is a step down. The robot crossed all thresholds between rooms with no trouble and avoided the step with the cliff sensors. The map generated in the app is very accurate, and the robot did not need to bump something in order to detect obstacles like large furniture and walls, preventing dents and marks. It would go right up to things and turn without touching it using its CleanEdge sensor and the sweeper brush collected any debris along the wall. The exception was furniture with narrow legs, as it would tap them gently before changing direction. The robot could not, however, gather dust from the very corners of a room, due to its shape and limited reach of the brush. I did see the robot push some objects around though, if they were lightweight, for example, it knocked over my studio light on an aluminum tripod and moved a couple of empty boxes as these didn’t have enough weight to activate the front bumper. You can edit the map in the app to label rooms, define “no-go” and “carpet” zones so the robot will avoid them during vacuuming or mopping, and set “high traffic” areas to be cleaned more thoroughly. The only odd thing is that these rooms/zones have a minimum size of 5.3 square feet, which is pretty substantial. So instead of marking off a small area for the fireplace, I had to block a fairly large space to not be cleaned. The other thing is that rooms and zones can only be defined as parallel/perpendicular rectangles and can’t be rotated (though the entire map can be rotated 90 degrees); so if you have areas that at not square or rooms that exit off at odd angles, it will be difficult to define them properly in the app. I found this model from Shark also does not respond to magnetic barrier strips that I have placed around the house for previous models to not cross, as this feature has been replaced by the no-go zones. You can only save 1 map at a time, so if you move the base station or make any layout changes, the map will need to be deleted and re-drawn by running the “explore” process again. Just be warned, deleting a saved map takes a pretty long time to complete in the app. The app also does not show you live tracking of the robot as it cleans, so you won’t see its location marked on the map as it moves around the house. However, if you need to track it down, you can use the “find robot” feature which makes the vacuum play a short audible tune. Despite the app telling you that the audio will “persist for about 30 seconds” it only plays the 3 second tune once, so you’d have to trigger it again if you need another auditory clue. When vacuuming hard floors, the robot picked up plenty of dust, hair, and debris. However, on carpeted flooring its maneuverability and cleaning ability was not comparable. While the wheels were able to travel in fits and starts on medium-pile carpeting, it had trouble moving if the carpet was wavy or wrinkled. It also didn’t penetrate deeply into the carpet fiber to remove hair and debris; even on max suction it left behind bits of fuzz and tangled hair in its wake, so I don’t recommend it for carpet. After cleaning, the self-emptying station pulls nearly all of the debris out of the robot’s bin, though there is usually some left clinging to the filter screen. The removable HEPA filters in the robot and in the charging station are all washable and should be cleaned regularly or when clogged. The station’s bin holds up to 60 days worth of debris and is easy to eject for emptying; hold it over a garbage can/bag and press a button to release the lower lid and drop its contents into the trash. When using the mop tank, which also has a dry vacuum chamber, it adequately vacuumed and mopped simultaneously. The water tank is fitted with a mop pad secured via micro-Velcro and a spare is included in the box. Shark recommends using plain water or half and half water with the supplied cleaning solution. After mopping our ~400 sq ft space, there was about half a tank leftover on max flow level. The mopping function was decent, picking up more dirt and debris than vacuuming alone, though it couldn’t remove really stuck-on, dried, sticky bits in the kitchen; those spots required a little more scrubbing and detergent than the robot could deliver. The only part of the mopping process that I found troublesome was emptying leftover water in the tank, as the drain plug’s location doesn’t allow all it to drain out completely without tons of shaking. The mop pad was easy enough to hand wash and hang dry with a bit of laundry detergent. In the ‘History’ section of the app, you can view a summary of all the cleaning sessions for a particular day, areas cleaned, and total run time. If your home is large and the robot needs to cover more than 900 square feet of space, you can set it to recharge and resume if it doesn’t finish the entire area in one go. You can also set it to return to the station and empty its dust bin after 30 minutes of cleaning before resuming where it left off, for homes with pets or lots of debris that could clog the bin. For automatic daily cleaning (whole map only), pick a time and the days of the week for the schedule to run. You can only choose one time which will apply to all selected days of the week. The robot can also remember the previously used suction power/flow levels to apply them to future cleaning runs. When cleaning a single room selected on the map, you’ll have the option to use “Ultraclean” mode which always uses max suction power, regardless of your saved cleaning preference. Overall, despite a couple of shortcomings in the app, the actual vacuuming and mopping performance of the robot is pretty good, though it can be loud when running at max power and self-emptying. For our small home, there is enough battery life to cover all areas without needing to recharge during its run and mops the floors with water to spare. It performs well on hard flooring but not carpet. With daily scheduled cleaning overnight, we’re able to keep a baseline level of cleanliness to our floors and only have to empty the station’s dust bin every other month or less frequently. Mopping can’t really be automated since we’d have to fill the water tank and empty/clean it out afterward, it’s nice to have this option for when we need it.

I've always had my eye on the Robot vacs, but never thought they were ready for me and my lifestyle. But these things just seem to get better and better. This one in particular, has upped the anny by giving you the full on floor care treatment. This all in one vaccume/mop system is so easy to set up after downloading the Shark app and finding your model number series. And you're off and running..er..rolling, that is. The mop salution is easy to use and only really needs to be changed after few uses , for my place, anyway. The set-up process starts with naming it, if that's not a fun little option, I don't know what is. But once you're all linked up, it's time to let it explore your place( After you fully charge it, of course.) After it does and exploration, you can get a look at the map it has creatd, and decide whether or not you want to make another run or save and teach it to go to certain high traffic areas. I think one of the coolest features is watching it seemingly get tired and go home for a potty break and takes a happy nap. It can look a little creepy when it is roaming my home. Lol! I have to say it has been a fun experience having Qlean Latifa in my home. I highly recommend this Robot.

Aparelho nota 10, já mapeou a casa, programamos os dias de trabalho, silencioso e rápido faz a limpeza do chao

I have had a Roomba for years. It always got stuck or ran over things it shouldnt and even could not get itself back to home base to charge. I gave up on it. I went looking for something new. I compared all the products out there and decided to give this lil guy a shot. At first I could not get it working with my wifi. Come to find out it did not work with my particular router because it could only be used on 2.4 GHz. My router is Eero and has the capability of running 2.4 GHz to enable the device to be connected. Long story short, I had to make a seperate connections and the name had to be in all lower case for this vacuum to connect. After a week of that debacle it works great every day. I am able to keep it on a daily schedule that I want it to run and it picks up everything. I have 3 hairy dogs and I was having a hard time keeping up during the week with all of the hair mess. Anyway, I am amazed at all the hair that is collected it the separate bin. The mopping function works pretty good. Manual mopping the floor myself of course is always going to be more efficient. But for a robot it doesnt do too bad of a job. I sometimes run it on mop in the middle of the week just to clean up a lil. You can map out the area to make sure it does not mop on carpeted areas. The price cant be beat for all that it does.

This Shark Matrix Plus 2-in-1 Robot Vacuum & Mop, it does an excellent job cleaning. The Matrix Clean technology and sonic mopping features ensure thorough cleaning, and the HEPA filter is a great addition for keeping dust and allergens at bay. The home mapping functionality is impressive, making it easy to set cleaning zones and automate the process. However, there are a couple of limitations worth noting. If you have a lot of furniture, such as sofas or coffee tables, the vacuum may struggle to navigate around tight spaces effectively. Additionally, it doesn’t clean staircases, which is something to keep in mind if you live in a multi-story home. That said, for open spaces and everyday cleaning, this product performs exceptionally well and offers fantastic convenience. Overall, it’s a solid choice for maintaining a clean home with minimal effort.

We love our shark vacuum. We also have 4 dogs . It helps A LOT with hair and cleaning up. We also use the mop setting every couple of days to help out. I will have to say it gets stuck on a lot of stuff such as toys,socks and toy stuffing so be mindful of that as it can be a little irritating. So make sure things are picked up!

I am absolutely so thankful that I bought this vacuum/mop combo! I have had three within the past 5 years. This one is by far the best. The last one I had was an Ecovacs Deebot N8+. Pros: - Mop moves side to side so it cleans better - Large reservoir, cleans my house twice before running out (900sqft) - Quiet - Does not get tangled over cords or stuck easily (my last two did all of the time) - The rolling brush really doesn't get as dirty as quick as any other ones I have used. My hair is extremely long and I do shed almost as much as my cat and dog do haha, I do not have to frequently cut off my hair from the brush. Cons: - Map from the Ecovacs was WAY better. You were able to locate it in real time on their map, making it easier to create no mop zones and all of the other mapping features. They can most definitely improve in that aspect. - Also doest not allow you to schedule multiple cleaning cycles, just one time daily to clean. :( - The self-emptying feature only works with the regular vacuum. When the mop attachment is on, it charges on the opposite side to prevent wetting the charging ports and it holds the dust in. You have to manually empty, which really sucks as I use the mopping feature on a daily basis. I would still say this is the best I have had so far. 4/5 only because the app can really use some help to improve the user experience.

So impressed by this vacuum. The initial mapping of the cleaning area took barely any time at all. I love being able to choose the areas I want the vacuum to clean on the app. The vacuum does a great job and is so quiet. The wheels look like mini all-terrain wheels, it can go over small obstacles and still clean. I have a stone bath mat and he goes right over it with no problem. If it gets stuck, the app will give me a notification and if I can’t find the vacuum, through the app I can ask it to make a sound so I can find it. Very happy and impressed with this purchase.

As a pet owner with three dogs, I’ve always struggled to keep my floors clean. Between fur, dirt, and the occasional paw print, it felt like a never-ending battle. Enter the Shark Matrix 2-in-1 Vacuum and Mop – my ultimate cleaning game-changer! This device is nothing short of amazing. It does a better job than I ever could, leaving my floors spotless every single time. The vacuum is incredibly powerful, picking up pet hair and debris with ease, even from carpets. And the mop? It’s a dream come true for my hardwood and tile floors, effortlessly tackling dirt and stains in one pass. What truly impressed me was how intelligent and efficient it is. The smart navigation ensures no spot is missed, and it seamlessly transitions between vacuuming and mopping, depending on the floor type. It even avoids pet bowls and toys – no babysitting required! Maintenance is simple, and the large dustbin means I’m not constantly emptying it. Plus, it’s surprisingly quiet, which is a huge plus when you have pets that scare easily. If you have pets and want a vacuum and mop that works harder than you ever could, the Shark Matrix 2-in-1 is worth every penny. My floors have never looked better, and I finally have more time to spend with my furry friends instead of constantly cleaning up after them. Highly recommend!

Love, love,love my shark matrix. Cant believe i never bought this sooner!! It was easy to map my home. Program to clean at night. My home is incredibly clean. It does a great job cleaning multiple surfaces. From carpet to hardwood, tile, deep pile carpet, runners, etc easily goes over "ledges" between rooms. And returns to base & self cleanse. Super easy to change to floor wash. Amazing!! For a busy lifestyle, this is a must have. Worth every penny!!

For a robot vacuum, its really good. We have ours set on a schedule so i dont have to worry about it. My 3 complaints are it is loud and it gets stuck fairly easily, also, it gets lost when returning to dock. Most of the time i just find it and tale it back myself.

This 2-in-1 is fabulous. Easy to set up and use. The vacuum itself is great. However, if you own shedding animals I would maybe suggest another product. After some use, when the vacuum is docked to empty the debris it collected, it lets off this strong pet odor smell that no doubt comes from the pet hair. Animal owners know the smell. I’ve tried cleaning and replacing the filter. Exempting out the collection bin regularly. But nothing seems to combat this smell. Would highly recommend for normal use but look elsewhere for something for pet hair

I recently purchased the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop, and I'm absolutely thrilled with its performance. This smart device has revolutionized my cleaning routine, earning a well-deserved 5 stars! Firstly, the suction power of this robot vacuum is impressive; it effortlessly tackles pet hair, dirt, and debris from both hard floors and carpets, leaving them immaculately clean. The added bonus of sonic mopping ensures that even stubborn stains are no match for this machine's thoroughness. The Matrix Clean feature offers exceptional home mapping abilities, allowing precise navigation and mapping of my living space. This not only ensures every corner gets attention but also lets me customize cleaning schedules as per different rooms or areas. The HEPA bagless self-emptying system is a game-changer, making maintenance a breeze. No more worrying about emptying the dustbin frequently—this vacuum takes care of it on its own, keeping the air clean and my hands free from dust and debris. The WiFi connectivity feature allows seamless integration with my smartphone, granting me control and monitoring from anywhere. I appreciate the ease of scheduling cleanings remotely, adjusting settings, and receiving notifications when the task is done. Overall, the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop is a powerhouse of convenience, intelligence, and exceptional cleaning prowess. It's undoubtedly a must-have for anyone seeking an efficient, hands-free cleaning solution. Highly recommended!

Its a very helpful item and works very well. Only negative thing i can say about it but its not really negative is if you leave certain things on The floor like my laptop for example it will roll over top of the laptop but its definitely worth it and worth the price .East to use and set up

I wanted to love this Shark robot vacuum/mop, but after about a month it’s been mostly frustration. The mopping doesn’t work, the mapping is wildly inaccurate, and zoning isn’t usable. It rarely recognizes floor types correctly. Even with my floors cleared each day, it still knocks things over and gets tangled in cords and brushes. It has only completed 2–3 successful runs; most attempts end with a new error. It also randomly left the dock and then couldn’t find its way back. This morning the app showed it disconnected at 5% battery after sitting on the dock overnight. The “60 days without emptying” claim didn’t hold up either—I’ve already had to empty the base. On the few days it did finish, the cleaning looked good, but it’s not dependable enough for daily use. Disappointing for a ~$400 purchase. Shark, stop false advertising, this has been an absolute annoying and disappointing experience so far!!!!

Cleans very well. Exceeded my expectations. Cons- Needs to recharge to complete its cleaning. Once it recharges, the results were excellent

First the positive: it’s pretty good at cleaning pet fur and dander. It seems to also be good at getting dust and other fine dirt out of the grout. The mapping is very advanced and works well in what seems to be a crowded house. I haven’t used the mopping yet. Battery lasts a long time and self cleaning is pretty robust. The bad… it’s not as good on carpet as I hoped. Not terrible but not as good. The smaller intake and rotating brush area means it takes a lot more passes than another unit we have in the house. Other than that it’s great little machine.

I love this vacuum. The suction is great and it does a great job mopping my hard surfaces. The only issue I have with this vacuum is with the battery life.

We had it a little over 2 years now it vacuums great and mops good.the issue we have is with the programing and when it senses things in the way it will take a minute for it get back on track. Also it stuggles with transitions from tile to wood floor and if you have dogs that like to chase things and if the bump it it stops working