Customer Ratings & Reviews

Constantly stuck won’t come back to dock Locks up on app suspends to charging but stays at stuck on charge even 100% charge no a good app horrible app and constantly losing signal to robot

Great product for quick sweeping and mopping! I love it!

We use the matrix for our outdoor patio area, and so far it has met our needs. The accompanying instructions were helpful for initial assembly of the appliance, but lacked instructions regarding functions, how to switch between vac and mop, where to fill cleaning fluid, when and how to empty collection bins— thank goodness for YouTube!

I’m satisfied with the robot, and I haven’t even used the mop feature. It’s going to get real interesting when the model that goes up/down stairs hit the market!

We absolutely love our Shark Matrix Plus Robot Vacuum and Mop. The mapping feature worked flawlessly and now our vacuum knows exactly where to go to do a thorough job of cleaning our floors. We have a combination of hardwood and carpet/rugs, and the vacuum does great on both surfaces.

Works excellent….very easy to use and very easy to program

First the positive: it’s pretty good at cleaning pet fur and dander. It seems to also be good at getting dust and other fine dirt out of the grout. The mapping is very advanced and works well in what seems to be a crowded house. I haven’t used the mopping yet. Battery lasts a long time and self cleaning is pretty robust. The bad… it’s not as good on carpet as I hoped. Not terrible but not as good. The smaller intake and rotating brush area means it takes a lot more passes than another unit we have in the house. Other than that it’s great little machine.

This vacuum is less user friendly than my former roborock s5. It has the app like the roborock but i cant actively see where its at on app if im away and i cant manually control it from my phone. I set it to clean and sometimes it just spins for several minutes, i will set it to clean certain rooms and it wont do the entire room and will clean where i didnt set it to clean. It constantly got stuck on my barstool bases so i had to set a boundary there.

I’ve had this for about a month now and I’m really loving it! It did a pretty accurate map of my house and seems to have really good suction on both carpet and hardwood. I have 2 cats so I run the vacuum 4 times a week and the mop at least twice a week. Mopping does require you to swap the attachment which I didn’t realize til I got it but I kinda like that now that I’ve been using it. I was really impressed with the mop and how well it does. My floors feel really clean afterwards. The app also does a really good job at walking you through everything about setup/usage. The initial setup does take a while but after that it’s very easy to use.

Cleans very well. Exceeded my expectations. Cons- Needs to recharge to complete its cleaning. Once it recharges, the results were excellent

Really love it! It’s a little frustrating to get set up and map out your house but once you do, it’s like having a cleaning lady. Just vacuum some mops while you’re doing other things. Great purchase for the price.

I haven’t tested it on a very dirty floor with the vacuum only setting yet, but I use this to do the mopping for me while I clean the rest of the house. I love that I can set it to do 2 sweeps. It seems to map my floor better than my roomba did. The only thing I don’t love is that you have to empty and refill the water each time you use it. But for half the price of the other ones that have a water reserve, I’m happy with it!

This is an awesome 2 in 1 vacuum/mop combo! Couldnt beat the price and it works amazing! I have 2 dogs with short hair that shed a ton and we are always needing to sweep. I have the vacuum set on a schedule and I have it mop once a week! It doesnt bump or slam into anything and can be mapped to vacuum and mop certain areas and to not vacuum and mop other areas. Took a little bit to set up but once everything is set up it has very little upkeep!

I’ve been using the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop for a while now, and it has exceeded my expectations. The suction power is impressive, and the sonic mopping does a fantastic job on my hard floors. The home mapping feature is spot-on, allowing the robot to clean efficiently without missing spots. I love that it’s self-emptying less maintenance for me! Connecting it to Wi-Fi and controlling it via the app is super convenient, and I can schedule cleanings even when I’m not home. It’s been a game changer in keeping my home clean with minimal effort. Definitely worth the investment!

Good performance ! Yet to try the mopping feature and should wait for a further update ! Vaccum is great , ease of use and ultra clean mode is good

Solid product. Does what i i need it to do. Hopefully it continues to work well!

a few kinks to work out but it is wonderful! Just have to talk to someone about getting it to mop all the areas. It's mopped our living room 5 times in a row before going back to the dock...

The mop and vacum featurs is great and the house mapping is amazing

Vacuum carpets, hard floors and mops hard surface floors pretty good. Saves time in my bizzy schedule from cleaning and as are working on other things. Its easy to program and manage unit. A lot of information on YOUTUBE on how to use.

I'm very happy. I had an old roomba (800 series) besides the auto empty feature, this is much quieter and seems to do a better job with the methodical back and forth instead of random patterns. The moping feature isn't too great. I have a large downstairs area. It didn't get half way done before it needed more water. I'm still very happy.