Customer Ratings & Reviews

Super dependable. Love the fact that I can have it switch from vacuum to mopping. Only downside is for some reason I can not have it go on a schedule on the app. Unsure if that is just a technical mishap or not. but otherwise, me and my fiance love it

Works great, rarely gets stuck. Doesn’t replace an actual vacuum but it can definitely hold you over in between sessions. Great for under the bed as well. Wish it got closer to the couch.

First the positive: it’s pretty good at cleaning pet fur and dander. It seems to also be good at getting dust and other fine dirt out of the grout. The mapping is very advanced and works well in what seems to be a crowded house. I haven’t used the mopping yet. Battery lasts a long time and self cleaning is pretty robust. The bad… it’s not as good on carpet as I hoped. Not terrible but not as good. The smaller intake and rotating brush area means it takes a lot more passes than another unit we have in the house. Other than that it’s great little machine.

This device has become very helpful in my life. I love the fact it makes patterns in my carpet. It empties itself! The only two cons is that is bumps and knocks over everything and then it doesn’t do a full clean. It has to charge at least once before resuming cleaning. Other than that the intelligence of it is incredible it has become super convenient in my life as a busy mom who sometimes is rush and forgets to vacuum I set it on and leave the house or go to sleep and I cleans I love love love it!!!

This thing is the best. We have 3 dogs and no longer spend a good chunk of our time every other day vacuuming. Works excellent. My husband set it up so idk how that process was but he didn’t say anything about that process at all so I think that was fairly easy as well. It’s the best thing ever. The mopping part is so nice too and it does a great job you can really tell a difference in the floor when it mops also. Definitely recommend!

We use the matrix for our outdoor patio area, and so far it has met our needs. The accompanying instructions were helpful for initial assembly of the appliance, but lacked instructions regarding functions, how to switch between vac and mop, where to fill cleaning fluid, when and how to empty collection bins— thank goodness for YouTube!

It’s a descent vacuum but I really didn’t want one I had to change bags. Took it a little longer than I expected to get hooked up to my internet but it may of been the internet overall satisfactory so far

Several reviews have said it is loud, I don’t think it is any louder than a vacuum. It also does a really good job and well worth the extra money. We had one that was half the price and it was always getting tangled and had issues with getting stuck. It lasted a year before it broke. Highly recommend this vacuum

Does as described. Mapping, the Vaccuming & Mopping all good. Recommend at this budget

I haven’t tested it on a very dirty floor with the vacuum only setting yet, but I use this to do the mopping for me while I clean the rest of the house. I love that I can set it to do 2 sweeps. It seems to map my floor better than my roomba did. The only thing I don’t love is that you have to empty and refill the water each time you use it. But for half the price of the other ones that have a water reserve, I’m happy with it!

The best and superb cleaning experience. It mapped my house in one go and started cleaning at the scheduled times and days without any hassles. It is smart with any obstacle and doesn’t it it hard. Comes in 3 different settings and I chose max whenever guests are arriving. Does the job fast and quick. I would recommend everyone to have this. I had purchased Roomba before and returned it within a week as it failed mapping my house every time. This is one is the best. I don’t really need to rely on cleaners for the job anymore.

This vacuum is less user friendly than my former roborock s5. It has the app like the roborock but i cant actively see where its at on app if im away and i cant manually control it from my phone. I set it to clean and sometimes it just spins for several minutes, i will set it to clean certain rooms and it wont do the entire room and will clean where i didnt set it to clean. It constantly got stuck on my barstool bases so i had to set a boundary there.

I’ve had this for about a month now and I’m really loving it! It did a pretty accurate map of my house and seems to have really good suction on both carpet and hardwood. I have 2 cats so I run the vacuum 4 times a week and the mop at least twice a week. Mopping does require you to swap the attachment which I didn’t realize til I got it but I kinda like that now that I’ve been using it. I was really impressed with the mop and how well it does. My floors feel really clean afterwards. The app also does a really good job at walking you through everything about setup/usage. The initial setup does take a while but after that it’s very easy to use.

We love the ease of use and the cleaning capabilities of the product. Highly recommend

Works great and returns to housing device to self empty

No issues so far. Has been super helpful to have and run overnight. Only giving a 4 star review because it is so new.

Switched from a roomba due to the moping feature, bought for the advertised suction power otherwise. The self dumping feature is great, easy to setup. Had issues with app initially but solved after. Beware it is a cable eater so be careful to not leave anything it might gobble up. In all honesty the app might be the worst part of the shark, it does map a house properly but labelling certain areas becomes a bit tedious. Mopping feature is more than a gimmick, it cleans well, have not had issues on my floors, and it does offer a water only cleaning.

it's not too bulky and quiet compared to my previous irobot model. I like the design and suction depth. I'm still learning to work with the app but overall great product!

Seems to work very well picks up pet hair and other items as hoped. The navigation or mapping seems a bit wonky, the map it originally made was fairly accurate but the robot seems to miss areas or entire rooms occasionally. But it is easy enough to send it to a room to pick up what it missed.

The Shark Matrix Plus 2-in-1 has exceeded all my expectations. The suction power is impressive, and it picks up dust, hair, and debris effortlessly. The mapping is accurate, the routes are efficient, and it transitions smoothly between floors and carpet. The app is intuitive, schedling is simple, and the cacuum runs quietly. Overall, this robot vacuum delivers outstanding cleaning performance and convenience. Highly recommend!