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Customer reviews

Rating 4.2 out of 5 stars with 1334 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 1,333 reviews
  • Pros mentioned:
    Ease of use
    Cons mentioned:
    App

    Rated 5 out of 5 stars

    Definitely recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an awesome product no complaints for the price and I know some of the more expensive ones have the other features we miss on this.. does an amazing job assisting around the house. When it dumps it is alittle loud but we have it run at night and it Dosent wake anyone up on the regular. The only things this is missing is a a self cleaning pad and auto filling mop but that’s on the more expensive model. I will have to say sharks app needs alittle work as other brands I have had show the robots exact location and places it’s been via a red lin on the map where there’s Dosent. Those are my only recommendations but the product itself is amazing easy setup and app works well

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Bang for your buck 2 in 1 robot vacuum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum for low carpet and maintained pet households. It does amazing on bare flooring, but in my opinion falls short for carpet. It does vacuum well and picks up, but my wife's hair and the cat's hair do not seem to get picked up as much as I wanted. It's great to maintain a cleaner house, but do deep cleaning occasionally. The mop works well for a light clean and requires manual setup for the mop, but it's easy to get mopping. Overall, we like it; the house does feel cleaner and reduces the amount of cleaning.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 4 out of 5 stars

    Love the two-in-one vac and mop combo!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t tested it on a very dirty floor with the vacuum only setting yet, but I use this to do the mopping for me while I clean the rest of the house. I love that I can set it to do 2 sweeps. It seems to map my floor better than my roomba did. The only thing I don’t love is that you have to empty and refill the water each time you use it. But for half the price of the other ones that have a water reserve, I’m happy with it!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Pretty good robo vac

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good vacuum initially purchased because im so busy and we have vinyl floors throughoutost the house so hoped this could hemp with the chores some. It gets caught up on my rug sometimes and its not the brightest at mapping out your home. It does a decent job vacuuming thpugh gets the majority of stuff off the floor. Haven't tried the mop function yet but will update once i have. Decent purchase though

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    100% Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Shark robot is a total game-changer! The vacuum and mop combo works flawlessly, and the sonic mopping really gets floors clean. Home mapping is accurate and the self-empty feature is so convenient. HEPA filtration captures everything and WiFi control makes it super easy to use. Highly recommend for busy households!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Definitely a lifesaver!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for about a month now and I’m really loving it! It did a pretty accurate map of my house and seems to have really good suction on both carpet and hardwood. I have 2 cats so I run the vacuum 4 times a week and the mop at least twice a week. Mopping does require you to swap the attachment which I didn’t realize til I got it but I kinda like that now that I’ve been using it. I was really impressed with the mop and how well it does. My floors feel really clean afterwards. The app also does a really good job at walking you through everything about setup/usage. The initial setup does take a while but after that it’s very easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent Cleaning Robot – Saves Time and Works Gr

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the Von Mop robot and I’m very satisfied with the results. It’s an excellent product that really helps save time on daily cleaning. The robot does a great job keeping the floors clean and the house looking neat. The best part is that while the robot is working, you can spend your time on other activities. After using it, the house feels fresh and clean. I highly recommend it for anyone who wants to keep their home clean without spending a lot of time on cleaning. Very good purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Obstacle avoidance

    Rated 5 out of 5 stars

    Super Intelligent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has become very helpful in my life. I love the fact it makes patterns in my carpet. It empties itself! The only two cons is that is bumps and knocks over everything and then it doesn’t do a full clean. It has to charge at least once before resuming cleaning. Other than that the intelligence of it is incredible it has become super convenient in my life as a busy mom who sometimes is rush and forgets to vacuum I set it on and leave the house or go to sleep and I cleans I love love love it!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vacuum cleaner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a Good vacuum but the app could use some updating

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Battery life

    Rated 4 out of 5 stars

    Shark robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only thing is the charge doesnt last long.Other than that,it cleans well.

    I would recommend this to a friend
  • Cons mentioned:
    App, Navigation, Obstacle avoidance

    Rated 2 out of 5 stars

    Miss my roborock

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is less user friendly than my former roborock s5. It has the app like the roborock but i cant actively see where its at on app if im away and i cant manually control it from my phone. I set it to clean and sometimes it just spins for several minutes, i will set it to clean certain rooms and it wont do the entire room and will clean where i didnt set it to clean. It constantly got stuck on my barstool bases so i had to set a boundary there.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Danmit84,

      Thank you for sharing your detailed experience with the Shark Matrix Robot Vacuum and Mop. We’re sorry to hear that its usability hasn’t lived up to your expectations, especially when compared to your previous robot vacuum. We understand how important it is for a smart vacuum to offer convenience and precision through its app and functionality.

      Your feedback about app control, mapping accuracy, and performance around furniture like barstools is invaluable and will be shared with our product development team as we strive to improve future updates and designs. For the app features, such as real-time tracking or manual control, some updates may help enhance functionality. We recommend ensuring the device and app are running the latest firmware/software version.

      If you’d like assistance troubleshooting the spinning or mapping concerns, or if there’s anything else we can do to improve your experience, please reach out to our Robot Support team at 1-888-228-5531. We’re here to help.

      Thank you for taking the time to provide your feedback, and we hope to make your Shark experience better moving forward.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    App

    Rated 5 out of 5 stars

    Great little companion

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Switched from a roomba due to the moping feature, bought for the advertised suction power otherwise. The self dumping feature is great, easy to setup. Had issues with app initially but solved after. Beware it is a cable eater so be careful to not leave anything it might gobble up. In all honesty the app might be the worst part of the shark, it does map a house properly but labelling certain areas becomes a bit tedious. Mopping feature is more than a gimmick, it cleans well, have not had issues on my floors, and it does offer a water only cleaning.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Investment for robot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Best thing invented for a busy single mother with a full time job. When it runs it looks like I used a house cleaning/maid service! Up front investment is much better than paying a weekly, biweekly, monthly fee or any reoccurring expense for cleaning! Floors take a long time to clean but this robot eliminates the chore and saves me tons of time and money. My kids, animals and work boots track in a lot of dirt, sand and debris. This thing doesn’t miss a speck!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Not sure what to think

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuums very well. It does not get entire house. Difficult to map. Had to do multiple times. Haven’t tried the mop feature yet. It does do a good job on the places it goes . I may not be tech savvy enough to set up correctly. If you are tech savvy i think it would be an amazing product. Canister much smaller than I thought

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Surprised me!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Kraken-per our dogs I had to send her out a few times to learn/map the house. Over time she changes her pattern. Doesn’t clean the same. I’m amazed at how much “stuff” gets picked up. I think I can do without the mop part. Kinda a pain in my opinion. For some reason she only cleaned half the area today. Will keep an eye on that. Otherwise more than I expected really. I’m happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance
    Cons mentioned:
    App

    Rated 3 out of 5 stars

    Avoid Due to App and Map

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The good here is the vacuum and the base. They are really good quality and work very well especially for the price. The vacuum does a better job than my previous robot. The mopping ability is also very good. The bad however is really bad. The Shark app and mapping is horrible. The app is glitchy. The set up took multiple tries to get mapping correct. The robot just kept spinning and going back to the base. When things are supposedly mapped, then you have to set up for rug avoidance. No matter how much you re-run the thing never fully gets it right. It either goes on the rug or goes so far from the rug that there’s no point. Additionally the robot is always going into areas not mapped and getting stuck. It will sometimes just spin in circles. Oh, if you have two floors you can’t have two different maps. With the price better than competitors I bought two, one upstairs and one down and now I regret it. I really want to love this but the app and mapping is so bad all I want to do is return both.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 4 out of 5 stars

    GREAT FOR BIZZY PEOPLE

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum carpets, hard floors and mops hard surface floors pretty good. Saves time in my bizzy schedule from cleaning and as are working on other things. Its easy to program and manage unit. A lot of information on YOUTUBE on how to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST investment ever!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this robot vacuum and mop! It picks up everything from dust to crumbs and does a great job mopping my floors. The mapping works well, and it’s been a huge time saver. The only time I’ve had to do a little extra work is if there’s something really sticky that’s been on the floor for a while. In those cases, I may have to let it go over the spot again or wipe it myself. Other than that, it cleans extremely well, and I’m very happy with my purchase. I would definitely recommend it! Great to have with a toddler around.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Picks up dog hair extremely well but in doing so can cause the roller to be jammed. My floors stay consistently clean, and it just looks cool having a little dirt hungry robot goblin cruising around your house. My chihuahua likes to climb on top of the vacuum with its missing front leg and ride the robot like it's the cool kid in high school.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best robot I've had so far

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I have tried iRobot and shark. Of the two I prefer shark. The cost is lower. It works better. And I have to manage it less. These are all pluses. Plus this model has mopping ability. Which my other robot does not. Even though it cost in and around the same price perhaps even a little bit more than the shark. Now here's the downside: the robot will not switch from vacuuming to vacuum up on its own. You have to make a conscious choice for it to mop. Which means using their special cleaning fluid or water. As you cannot use stuff the suds up. That can get expensive. Fortunately there are many sources for this fluid relatively cheap. The fluid for the vacuum mops / robot mops work great. It's the same stuff. Buy that. Another good feature that I forgot to mention is that the mop pads are reusable. I robot doesn't have a lot of reusable parts. They really don't. You can wash the mop pad over and over again without a problem. And honestly after a good cleaning mission you probably want to wash the mop pad. Another good part is the base. There is no bag inside there. Thank you. iRobot puts a bag in their base. That's annoying. Even if you buy off brand parts it's still expensive to maintain. Thank you so much for not being a jerk and using the bag. Finally, we have to talk about one other downside to shark. It doesn't pick up quite as well as iRobot. Is that a huge difference? No. They almost clean as well. I robot is better at cleaning out the robot then shark is. Sometimes you have to open up the dustpan and suck it out with a regular vacuum. That's annoying. But considering how often iRobot broke down on me I'll take this minor annoyance. In truth, any cleaning robot is better than no cleaning robot. We all don't clean our floors quite the way we should. We are busy. We need someone or something that is more than happy to clean, clean, clean. That's a robot for you. Any robot you choose is a win. I cannot say for sure if the shark is better than other brands such as roborock. Because I've never personally owned those robots. But I can compare iRobot to Shark. And I say if you had to choose between the two choose Shark. You're going to have so much more bang for your buck.

    I would recommend this to a friend