Customer Ratings & Reviews

I’ve only had this Shark robot vacuum for a short time, but it has already made a noticeable difference in keeping my apartment clean. The vacuuming performance has been great, and I especially appreciate having the mopping feature available as well. One thing I noticed after using it more is that the water reservoir lasts longer than I originally expected, which means less maintenance on my end. Overall, this has been a great purchase. It saves me time, keeps up with everyday dust and pet hair, and makes it much easier to maintain a clean apartment without having to vacuum and mop myself.

I've used this amazing product for the last month and a half. This robot vacuum has given me so much peace of mind and I'm constantly impressed by how well it works. The app is very easy to use, maps out your house very accurately, and does way better than my manual labored vacuuming and mopping. It allow you to mark carpeted areas so the mopping feature doesn't mop on the carpet. I've recommend this product to so many friends and family members of mine and they all share the exact same opinion. Must buy, it'll change your life and give you a lot of time to do other things in the house. I got this product as a total tech deal and it was an amazing buy!

I'm very happy. I had an old roomba (800 series) besides the auto empty feature, this is much quieter and seems to do a better job with the methodical back and forth instead of random patterns. The moping feature isn't too great. I have a large downstairs area. It didn't get half way done before it needed more water. I'm still very happy.

Our little robit, aptly named Steve McClean, is a hard and highly valued worker. He's pretty decent at mapping out the house, although it did take a few attempts to get it perfectly accurate (he struggled with defining the wall that separates the guest room to the adjacent room, making it all one big area). He's on a scheduled clean every day and it's such a nice feeling to get home from work to nice clean floors. We use the mopping function once a week to keep our floors taken care of. He's made a decent quality of life upgrade.

We use the matrix for our outdoor patio area, and so far it has met our needs. The accompanying instructions were helpful for initial assembly of the appliance, but lacked instructions regarding functions, how to switch between vac and mop, where to fill cleaning fluid, when and how to empty collection bins— thank goodness for YouTube!

Super dependable. Love the fact that I can have it switch from vacuum to mopping. Only downside is for some reason I can not have it go on a schedule on the app. Unsure if that is just a technical mishap or not. but otherwise, me and my fiance love it

I like that I can start it and let it clean on its own, which is very convenient. However, you do need to make sure the area is clear beforehand. It tends to get caught on cords and can get stuck under beds or furniture if you're not careful. The battery life is disappointing. It frequently dies before completing a full cleaning cycle, which can be frustrating. While it does a decent job maintaining the floors between cleanings, it doesn't provide the deep clean I was hoping for. In my opinion, it's not worth the full retail price of around $700. If you can find it for $300 or less, it may be worth considering. I would also strongly recommend purchasing the warranty. My first unit stopped mopping after only six months. I took it to Geek Squad, and they were unable to repair it, so it had to be replaced. Overall, it's a decent maintenance tool, but I wouldn't rely on it as a replacement for regular deep cleaning.

Our shark does what it's supposed to do. We have not had it long enough to speak on it. I did have to put her on punishment because she started doing what she was not supposed to do. To be continued

It is the first one I have and wow it is very efficient, my wife loved it and I also find it easy to use with the app, both the vacuum cleaner and the mop work well. most of it is hardwood flooring and some rugs. I recommend it

I love my “GrandmaShark”! It picks up great and the moping works perfect. It was easy to use and to program the map for the house.

I love this vacuum and mop. I can get the job done in one pass. It's also quiet. Easy to operate. Can't say enough about this.

This robot vacuum works well both in mapping the space and cleaning. It is able to avoid most obstacles and fits under furniture. The one complaint is that it doesn't avoid everything it should and becomes tangled at times.

The best and superb cleaning experience. It mapped my house in one go and started cleaning at the scheduled times and days without any hassles. It is smart with any obstacle and doesn’t it it hard. Comes in 3 different settings and I chose max whenever guests are arriving. Does the job fast and quick. I would recommend everyone to have this. I had purchased Roomba before and returned it within a week as it failed mapping my house every time. This is one is the best. I don’t really need to rely on cleaners for the job anymore.

Works great, rarely gets stuck. Doesn’t replace an actual vacuum but it can definitely hold you over in between sessions. Great for under the bed as well. Wish it got closer to the couch.

Honestly started off disappointed with this product as it struggled to figure out where it was before it could clean. Mapping it to a smaller area has helped that. It doesn’t do well when there’s too many obstacles. However the large wheels can easily get over thresholds separating rooms. The suction is average, and of course it can not do corners. It has not replaced my regular or hand vacuum. I have yet to use the mopping function.

Seems to work very well picks up pet hair and other items as hoped. The navigation or mapping seems a bit wonky, the map it originally made was fairly accurate but the robot seems to miss areas or entire rooms occasionally. But it is easy enough to send it to a room to pick up what it missed.

Does a great job cleaning. Only downfall is on the higher settings it has to return to the dock to charge for a while before finishing. But with the ability to create a schedule it’s is easy to work around when set in the middle of the night

This thing is the best. We have 3 dogs and no longer spend a good chunk of our time every other day vacuuming. Works excellent. My husband set it up so idk how that process was but he didn’t say anything about that process at all so I think that was fairly easy as well. It’s the best thing ever. The mopping part is so nice too and it does a great job you can really tell a difference in the floor when it mops also. Definitely recommend!

My rumba was just not sweeping and missing spots when mopping. Reviews online and couple of friends reviews, deciding to try a shark. Mapping is so advanced nothing gets missed. It picks up debris in the front and mops from the rear. Pretty quiet, have the ability to just clean one area or every room. I would rate this as a 9 out of 10 because you have to hand empty after mopping. Rumba 4 out of 10 because misses spots and doesn’t pick up all the debris

Best thing about the Shark is it collects all the dog hair imaginable (80 pound retriever who sheds like crazy). The mopping feature cleans just as well and can sweep at the same time. The auto cleaning feature ensures no mess when needs to clean the vaccum itself. The mapping and wifi capabilities make this the beat robort/AI vacuum yet. It doesnt just blast into furniture like others do. You’re able to block off certain areas if you need too as well. Iverall after 6 weeks of use we have ZERO complaints. Hope this helps!