Customer Ratings & Reviews

Bought it for my wife as a Christmas gift, she absolutely loves it used it all the time especially that it vacuum and washes the floor give her free time to do other things she enjoys

So far I have tried iRobot and shark. Of the two I prefer shark. The cost is lower. It works better. And I have to manage it less. These are all pluses. Plus this model has mopping ability. Which my other robot does not. Even though it cost in and around the same price perhaps even a little bit more than the shark. Now here's the downside: the robot will not switch from vacuuming to vacuum up on its own. You have to make a conscious choice for it to mop. Which means using their special cleaning fluid or water. As you cannot use stuff the suds up. That can get expensive. Fortunately there are many sources for this fluid relatively cheap. The fluid for the vacuum mops / robot mops work great. It's the same stuff. Buy that. Another good feature that I forgot to mention is that the mop pads are reusable. I robot doesn't have a lot of reusable parts. They really don't. You can wash the mop pad over and over again without a problem. And honestly after a good cleaning mission you probably want to wash the mop pad. Another good part is the base. There is no bag inside there. Thank you. iRobot puts a bag in their base. That's annoying. Even if you buy off brand parts it's still expensive to maintain. Thank you so much for not being a jerk and using the bag. Finally, we have to talk about one other downside to shark. It doesn't pick up quite as well as iRobot. Is that a huge difference? No. They almost clean as well. I robot is better at cleaning out the robot then shark is. Sometimes you have to open up the dustpan and suck it out with a regular vacuum. That's annoying. But considering how often iRobot broke down on me I'll take this minor annoyance. In truth, any cleaning robot is better than no cleaning robot. We all don't clean our floors quite the way we should. We are busy. We need someone or something that is more than happy to clean, clean, clean. That's a robot for you. Any robot you choose is a win. I cannot say for sure if the shark is better than other brands such as roborock. Because I've never personally owned those robots. But I can compare iRobot to Shark. And I say if you had to choose between the two choose Shark. You're going to have so much more bang for your buck.

Very satisfied with the robotic vacuum cleaner as it is functioning as promised. Very reliable product and no issues so far. No glitches noticed. Great product Shark matrix!

The good here is the vacuum and the base. They are really good quality and work very well especially for the price. The vacuum does a better job than my previous robot. The mopping ability is also very good. The bad however is really bad. The Shark app and mapping is horrible. The app is glitchy. The set up took multiple tries to get mapping correct. The robot just kept spinning and going back to the base. When things are supposedly mapped, then you have to set up for rug avoidance. No matter how much you re-run the thing never fully gets it right. It either goes on the rug or goes so far from the rug that there’s no point. Additionally the robot is always going into areas not mapped and getting stuck. It will sometimes just spin in circles. Oh, if you have two floors you can’t have two different maps. With the price better than competitors I bought two, one upstairs and one down and now I regret it. I really want to love this but the app and mapping is so bad all I want to do is return both.

It does such an awesome job. Don’t have to clean up as much with the three of us and 5 animals. It gets the job done!!!

Overall this wasn’t a bad vacuum but had issues. I thought Shark would have a better product but I thought this was lacking. The mopping pad continuously came off and the battery died within a year and I had to return. It was able to perform in a pinch but I’ll be hesitant to buy another Shark product in the future.

10 days after our purchase the vacuum had a red light on and stopped running. My husband started troubleshooting and watching YouTube videos but couldn’t get it resolved. He had to return and get a new one, and now this one works really well! We love it.

"Antonia" the name that we choose for the Shark Matrix Clean it's exceptional. We are in love with Antonia and want to try more Shark items. Thank you.

Good item. It was easy to set up and scanned whole house. I first had to sweep and mop since I have several pets but since then I just run it every other day and the floors are spotless. I use it on stained concrete floor along with an area rug in the living area and it has no problems transitioning nor cleaning. I recommend it but do not recommend cleaning completely dirty floors from the get go. Give it a head start and itll take over from there.

Little guy does a good job but it disconnects from my app every once in a while. You also have to physically switch the mop and vacuum inserts, which isn’t a big deal but I believe other brands you don’t have to. For the price this thing rips in vacuum and mop mode.

Our little robit, aptly named Steve McClean, is a hard and highly valued worker. He's pretty decent at mapping out the house, although it did take a few attempts to get it perfectly accurate (he struggled with defining the wall that separates the guest room to the adjacent room, making it all one big area). He's on a scheduled clean every day and it's such a nice feeling to get home from work to nice clean floors. We use the mopping function once a week to keep our floors taken care of. He's made a decent quality of life upgrade.

I really wanted to love this. But honestly if I could return it, I would. I have a 1400 SF ranch home with no carpeting. I thought this would be perfect. The truth is this is just more trouble than it is worth. I have never had it complete a cleaning without it getting stuck or having another issue. I should have just purchased a vacuum and not one that includes the mop. Pros- it has a nice vacuum and the app is easy to use. The machine is pretty quiet. And it picks up a lot of dirt. Cons - I expected to be able to just ask for it to vacuum without mopping. There are tricks to get that to work by setting up carpet zones. But that isn't ideal. The water reservoir doesn't hold enough water for the clean so I need to fill it up midway. Not a huge deal but the dirt reservoir is normally full so it makes a mess. I wish it would go to the dock and empty the vacuum before it stops working because of the water level. The pad for mopping is finicky and the Velcro holders are pretty useless. So it loses the pad pretty frequently.

Machine works as expected. This is a create product for every home, well I've only had it for 2 months but so far it's dong the job perfectly.

I wanted to love this Shark robot vacuum/mop, but after about a month it’s been mostly frustration. The mopping doesn’t work, the mapping is wildly inaccurate, and zoning isn’t usable. It rarely recognizes floor types correctly. Even with my floors cleared each day, it still knocks things over and gets tangled in cords and brushes. It has only completed 2–3 successful runs; most attempts end with a new error. It also randomly left the dock and then couldn’t find its way back. This morning the app showed it disconnected at 5% battery after sitting on the dock overnight. The “60 days without emptying” claim didn’t hold up either—I’ve already had to empty the base. On the few days it did finish, the cleaning looked good, but it’s not dependable enough for daily use. Disappointing for a ~$400 purchase. Shark, stop false advertising, this has been an absolute annoying and disappointing experience so far!!!!

I wish Shark would add software that enables the machine to operate with a map of multiple floors, and maybe a machine that goes up and down stairs, which is why I can't give this a full 5 stars. I end up having to do more work than needed to take care of the areas it doesn't cover, but for the most part, it does what it is supposed to do.

First of all, it isn't perfect. But it is pretty amazing. When mopping the floor, occasionally, it misses a couple of spots. We have a large floor, so I guess that isn't too bad. We just hit Spot Clean and that's handles. The mopping is very good. We were genuinely surprised as to how well that works. Vacuuming is excellent also. It does a good job of keeping it self un-stuck. My old Roomba was always getting hung up underneath furniture. Battery capacity is great. Overall, we are very happy with our purchase.

Love this item! The mop/vacuum feature is a life changer for late night speed cleans. Have recommend to many!

It is the first one I have and wow it is very efficient, my wife loved it and I also find it easy to use with the app, both the vacuum cleaner and the mop work well. most of it is hardwood flooring and some rugs. I recommend it

I love this vacuum and mop. I can get the job done in one pass. It's also quiet. Easy to operate. Can't say enough about this.

I love my “GrandmaShark”! It picks up great and the moping works perfect. It was easy to use and to program the map for the house.