Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 10947431
Customer reviews
Rating 3.7 out of 5 stars with 91 reviews
(91 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality3.8
Rating 3.8 out of 5 stars
- Ease of Use4.0
Rating 4.0 out of 5 stars
Rated 2 out of 5 stars
Lasted a month.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good while it lasted but kept getting a roller error stuck no matter how many different ways I tried to clear it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there, thank you for your thoughtful feedback. We're truly sorry to hear about the issues you’ve experienced with your unit. It’s understandably frustrating when something that initially worked well begins to malfunction, especially with the roller-stuck error you described. We genuinely care about your experience and want to help resolve this matter as quickly as possible. Please reach out to our dedicated customer service team at 1-888-228-5531. They’re available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. They’ll work with you to find a solution that meets your needs. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience. Kind regards, Shark Clean
Rated 5 out of 5 stars
Awesome device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty cool , love that it vacuums and mops . Awesome device
I would recommend this to a friend- Cons mentioned:Mop performance
Rated 1 out of 5 stars
Not useful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heavy noise and improper cleaning the area. I won’t recommend
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Lakshmi,
Thank you for your feedback. We’re truly disappointed to hear that the unit is excessively noisy and isn’t cleaning the area properly this isn’t our usual standard, and we completely understand how frustrating and disruptive that must feel. We value your honesty and appreciate you sharing this with us. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can help ensure the robot is functioning as it should and assist further. We hope we can restore your confidence in us and that you consider choosing us again in the future.
Kind Regards,
Shark Clean
Rated 2 out of 5 stars
Not the best for a pet family
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The device is not good for dog hair. It clumps it up and or avoids the clumps of hair it made
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello AlexisR. Thank you for sharing your experience. We’re sorry to hear the vacuum didn’t meet your expectations for cleaning up dog hair. Pet hair can be challenging, and your feedback is welcomed. If you’d like, we can suggest tips for optimizing performance or recommend models specifically designed for heavy pet hair. Please reach out to our customer support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot.
Rated 1 out of 5 stars
Worst-designed appliance ever...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible. Out of the box it was missing the mopping pads. It was impossible to pair the app with the device because the so-called buttons (micromotion crap) were inoperable, making the device unusable. Also, could not remove the dust bin. Worst-designed appliance I've ever purchased from Best Buy.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for sharing your feedback. We understand how frustrating it can be to encounter missing parts and functionality issues right out of the box. Missing mopping pads, unresponsive buttons that prevent app pairing, and difficulty removing the dust bin are not expected. Our Customer Support team can help review these issues, troubleshoot, and determine the best next steps. We recommend contacting them at 1-855-427-5127 (Mon–Fri: 9 AM–9 PM ET | Sat: 9 AM–6 PM ET), directly so they can assist you further and work toward a resolution.
Kind regards,
Shark Clean
- Cons mentioned:Missing parts
Rated 1 out of 5 stars
Broken and missing part
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was broken and missing part, seller doesn’t answer me
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello GeraldoJ. Thank you for letting us know about this experience. We’re very sorry to hear your vacuum arrived broken and with a missing part, and that you haven’t been able to reach the seller. This is not the experience we want for our customers. Please contact our customer care team directly, we’ll do everything we can to resolve this for you. Kindly contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Kind regards, Shark Robot.
Rated 1 out of 5 stars
Did Not Work Out of the Box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I tried everything that email support asked me to try but this unit did not work out of the box. No matter where I placed this I received error7: near a cliff.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Kyle, thank you so much for taking the time to share your experience with us. We're truly sorry to hear that you've encountered issues with your unit right out of the box. We can only imagine how frustrating it must be to see Error 7, especially after following all of the troubleshooting steps provided by our email support team. We strive to ensure that every customer has a positive experience, and it’s clear we fell short this time. We want to help you get this sorted out as quickly as possible. Please reach out to our customer service team at 1‑888‑228‑5531. They are available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. They have the resources to help you find a solution. Your feedback is incredibly important to us, and we appreciate you bringing this to our attention. We’re committed to resolving this issue for you. Kind regards, Shark Clean
Rated 1 out of 5 stars
Rome after 1 week
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The thing broke after one week. And seller won’t refund me
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi there,
Thank you for your feedback. We’re disappointed to hear about your experience, especially since your Matrix Plus broke after just a week and Best Buy wouldn’t provide a refund. This isn’t our usual standard, and we’d really like the opportunity to make this right. For further assistance, please contact our Shark customer support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, so we can take a closer look and explore the options available to you.
Kind Regards,
Shark Home
Rated 1 out of 5 stars
Trash
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept saying error code 6. Didnt work out the box and was quite frustrating
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Andy,
Thank you for sharing your experience with us. We understand how frustrating it must've been to see your robot show an error code right out of the box and doesn’t work as expected. This definitely isn’t the experience we want for our customers. Because this is a refurbished robot, the warranty procedure and support process may differ slightly from our standard coverage. However, we’d still love to take a closer look and help get this resolved for you. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can review the error code, walk you through troubleshooting steps, and go over the warranty options available for refurbished units. We're available Monday to Friday, 9 a.m.–9 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET, and we’d be more than happy to assist.
Kind regards,
Shark Clean
Rated 1 out of 5 stars
I don't recommend it, it failed me
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't recommend it. I ordered one in an open box and it failed mainly the mopping area
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there, thank you for sharing your experience. We’re sorry to hear that the open‑box robot vacuum you received didn’t perform as expected, especially with issues in the mopping area. That’s definitely not the experience we want for our customers. Open‑box units are inspected before resale, so we understand how disappointing it must be to receive one that isn’t working properly. We’d really like the chance to look into this and help make it right. Please reach out to our customer support team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET), so we can review the issue and assist you with next steps. Kind Regards, Shark Robot
Rated 1 out of 5 stars
All part is mixed not work very well no soup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All part is mixed .vacuum is not empty for a storage . Missing part, I don’t like it.
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi Ibrahim,
Thank you for your feedback. We understand how frustrating it feels when the parts seem mixed or missing, and we appreciate you sharing your experience with us. The parts that should be included in the box of your VACMOP should be 2 side brushes, 2 mopping pads, and 12 oz of starter VACMOP cleaning solution. If any of these items are missing, since this is a refurbished unit purchased through Best Buy, please contact Best Buy’s customer service so they can assist you with any missing items or packaging concerns.
Kind Regards,
Shark Clean