Customer Ratings & Reviews

I’m satisfied with the robot, and I haven’t even used the mop feature. It’s going to get real interesting when the model that goes up/down stairs hit the market!

Vacuum carpets, hard floors and mops hard surface floors pretty good. Saves time in my bizzy schedule from cleaning and as are working on other things. Its easy to program and manage unit. A lot of information on YOUTUBE on how to use.

This robot does a good job on small areas. I purchased it for an upstairs level that is primarily carpet. It didn't hold the charge very long because of the extra work on the carpet and the large area (over 1500 sq ft). Also, the base isn't very sturdy and the robot kept having trouble docking to empty its dust bin. I'm sure if I had an area with a hard floor and outlet that it would have worked better, but I didn't want it sitting in my bathroom so I was limited to a carpet placement which isn't recommended. I returned it and purchased the more expensive version that I already had one of for my lower level.

The Kraken-per our dogs I had to send her out a few times to learn/map the house. Over time she changes her pattern. Doesn’t clean the same. I’m amazed at how much “stuff” gets picked up. I think I can do without the mop part. Kinda a pain in my opinion. For some reason she only cleaned half the area today. Will keep an eye on that. Otherwise more than I expected really. I’m happy with my purchase

I'm very happy. I had an old roomba (800 series) besides the auto empty feature, this is much quieter and seems to do a better job with the methodical back and forth instead of random patterns. The moping feature isn't too great. I have a large downstairs area. It didn't get half way done before it needed more water. I'm still very happy.

The good here is the vacuum and the base. They are really good quality and work very well especially for the price. The vacuum does a better job than my previous robot. The mopping ability is also very good. The bad however is really bad. The Shark app and mapping is horrible. The app is glitchy. The set up took multiple tries to get mapping correct. The robot just kept spinning and going back to the base. When things are supposedly mapped, then you have to set up for rug avoidance. No matter how much you re-run the thing never fully gets it right. It either goes on the rug or goes so far from the rug that there’s no point. Additionally the robot is always going into areas not mapped and getting stuck. It will sometimes just spin in circles. Oh, if you have two floors you can’t have two different maps. With the price better than competitors I bought two, one upstairs and one down and now I regret it. I really want to love this but the app and mapping is so bad all I want to do is return both.

Love love love!! Works much better than the roomba I had is much quieter!

So far I have tried iRobot and shark. Of the two I prefer shark. The cost is lower. It works better. And I have to manage it less. These are all pluses. Plus this model has mopping ability. Which my other robot does not. Even though it cost in and around the same price perhaps even a little bit more than the shark. Now here's the downside: the robot will not switch from vacuuming to vacuum up on its own. You have to make a conscious choice for it to mop. Which means using their special cleaning fluid or water. As you cannot use stuff the suds up. That can get expensive. Fortunately there are many sources for this fluid relatively cheap. The fluid for the vacuum mops / robot mops work great. It's the same stuff. Buy that. Another good feature that I forgot to mention is that the mop pads are reusable. I robot doesn't have a lot of reusable parts. They really don't. You can wash the mop pad over and over again without a problem. And honestly after a good cleaning mission you probably want to wash the mop pad. Another good part is the base. There is no bag inside there. Thank you. iRobot puts a bag in their base. That's annoying. Even if you buy off brand parts it's still expensive to maintain. Thank you so much for not being a jerk and using the bag. Finally, we have to talk about one other downside to shark. It doesn't pick up quite as well as iRobot. Is that a huge difference? No. They almost clean as well. I robot is better at cleaning out the robot then shark is. Sometimes you have to open up the dustpan and suck it out with a regular vacuum. That's annoying. But considering how often iRobot broke down on me I'll take this minor annoyance. In truth, any cleaning robot is better than no cleaning robot. We all don't clean our floors quite the way we should. We are busy. We need someone or something that is more than happy to clean, clean, clean. That's a robot for you. Any robot you choose is a win. I cannot say for sure if the shark is better than other brands such as roborock. Because I've never personally owned those robots. But I can compare iRobot to Shark. And I say if you had to choose between the two choose Shark. You're going to have so much more bang for your buck.

I’ve been using the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop for a while now, and it has exceeded my expectations. The suction power is impressive, and the sonic mopping does a fantastic job on my hard floors. The home mapping feature is spot-on, allowing the robot to clean efficiently without missing spots. I love that it’s self-emptying less maintenance for me! Connecting it to Wi-Fi and controlling it via the app is super convenient, and I can schedule cleanings even when I’m not home. It’s been a game changer in keeping my home clean with minimal effort. Definitely worth the investment!

Easy to use and does a great job on my hardwoods and short rugs. The self emptying base is a great feature and allows me to vacuum a ton of times without even having to think about it or lift an arm.

I love this vaccuum. It will vaccuum and mop at the same time and take alot of stress off me. My only complaint is with the app not allowing for multiple schedules and the no go zones arent small enough for the spaces i need to be no go zones. Not a huge ordeal though

Convenient dual cleaning. Self emptying dustbin. its quiet

Easy set up. It has been working good last several months.

It has been several months since I purchased this unit. Overall it works fairly well, but it does not clean everything as thoroughly as expected. You also need to replace the pads every time you use it, otherwise it starts to develop a dirty smell. For the past two months it has also been making a loud noise that it did not make when I first started using it. Another issue is connectivity. It occasionally disconnects from the internet and reconnecting it can be frustrating. It also tends to miss spots that are completely unobstructed and it does not reliably respect the no go areas that are set in the app. Because of these issues, the performance feels inconsistent compared to when it was new. Overall it is decent, but there is definitely room for improvement.

First one we got would not mop, second one after replacement worked fine. The mopping feature is nice in theory but does not clean as much as you’d like. The vacuum and self emptying is very convenient and nice.

I've used this amazing product for the last month and a half. This robot vacuum has given me so much peace of mind and I'm constantly impressed by how well it works. The app is very easy to use, maps out your house very accurately, and does way better than my manual labored vacuuming and mopping. It allow you to mark carpeted areas so the mopping feature doesn't mop on the carpet. I've recommend this product to so many friends and family members of mine and they all share the exact same opinion. Must buy, it'll change your life and give you a lot of time to do other things in the house. I got this product as a total tech deal and it was an amazing buy!

It vacuums well. It does well with dog. I would give it a 5 star bit the mopping system is not that great. It sprays the cleaner and the cloth underneath gets so soaked thats it leaves the floors drenched.

Amazing product! Its easy to use and so convenient for me and my family. With pets in the house it helps so much. It works overnight and we wake up to clean floors.

a few kinks to work out but it is wonderful! Just have to talk to someone about getting it to mop all the areas. It's mopped our living room 5 times in a row before going back to the dock...

The Shark Matrix has been great in keeping our carpets clean. Easy to set up and nice to have the app so we can control it on our phones.