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$839.99

Customer reviews

Rating 4.2 out of 5 stars with 1247 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 17 Showing 321-340 of 1,247 reviews
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Great Little Cleaner

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had the older model that would not map my house very well no matter how long it ran. This new model is great, love that it mops the floors for me. I was amazed how much it scrubbed off my kitchen floor.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 5 out of 5 stars

    Clean Elizabeth still reigns !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does a great job ! It runs out of charge before it finishes our house but it goes back and docks itself and once recharged it goes back to where it left off . I was worried half the house would never get cleaned but it starts right back up on its own .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing its really making my life easier especially with 3 dogs in the house

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Excellent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well for floor mopping!!! Happy with the product.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Shark robot vac and mop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It gets the job done…. most of the time. The mop pad attachment has already broke( it’s been a month). It often gets itself stuck in random places and it will randomly have trouble returning to the base. I loved the Shark robot vac I bought a few years ago and I’m honestly kind of disappointed that this one does so mediocre compared to its predecessor.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Rebecca, thank you for taking the time to share your feedback. We’re glad to hear the Shark Matrix gets the job done most of the time, but we’re truly sorry the robot got stuck in random places or struggle to return to its base and the mop pad attachment breaking so soon; especially when your previous Shark robot performed so well. We’d really like the chance to help make this right. Please reach out to our customer support team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET),so we can assist with a replacement for the broken mop attachment, troubleshooting steps to improve navigation, and guidance to ensure the robot is returning to its base reliably. Kind Regards, Shark Robot

  • Rated 5 out of 5 stars

    Good Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this robot vacuum for a few months now and it works great. It gets stuck a lot less than my last one. It has beefier tires.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well so far. Arrived quickly. No complaints.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for quick sweeping and mopping! I love it!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect.....

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because I have the prior model without a mop function and wanted to upgrade downstairs and move the non-mop upstairs. When I bought this I knew I had to change the mop/vac fittings which is absolutely no issue, it actually makes a lot of sense to do it this way while keeping the unit compact. My issue is the base that this comes with. once the wheels are wet, it has a lot of trouble going from a normal carpet to the base. It will routinely slide off of it and take a while to get on, if at all. If the base had some grip to it, we would be completely set. That is my only gripe. I see others saying the mop function isn't strong, I knew this as I had used a Brava in the past. It is surface level completely, understand that you won't get a deep clean. It is not meant for that. I have a toddler and this is amazing for cleaning up her surface level mess on the kitchen floor, if you want a deeper clean you will need to go with a real mop system. That is in no way a Con of this device, this was made to work just like this. As an added note, the new edge clean mechanic is next level, using air to shoot the particles around to the front of the unit and also hit baseboards is amazing and works super well. Overall, fix the issue with the base and this thing becomes a 5/5 in my book.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daughter likes this unit more than her last. Sweeps and mops well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Eliminates the need to sweep and mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I barely even sweep or mop now that i have this. It did a great job of outlining the house too so it can better navigate its surroundings. The app is also very user friendly! Would recommend!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente producto

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, the app is easy to used and the robot is a perfect match

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark for sure

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really good I'm just think,that software could be better, vacuum's and mops quicker than another brand I have that just vacuums. And does a better job.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great vacuuming, mopping uses same pad unless changed not the best does not pick up liquids.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    You must buy this! This is the best!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 in 1 vacuum and mop really works the best! It is amazing that this can do home mapping and youre good to go! This is really a must buy item!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not impressed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've only had this for 7 months and I'm already having issues. It doesn't stay in the "mapped" area. What's the point of connecting it to Wi-Fi if it goes wherever it wants anyway? I keep getting "brush roll stuck" messages. I clean out the brush roll and everything else and it will run once or twice then I get that message again. I have it running daily to keep up with the dogs. I think this would work great if you don't have pets.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello ClaraK. Thank you for sharing your experience. We’re sorry to hear about the mapping issues and repeated ‘brush roll stuck’ alerts. That’s definitely frustrating, especially when trying to keep up with pet hair. If you’d like, we can provide troubleshooting tips for mapping and brush roll maintenance or explore warranty options to resolve this. Please reach out to our support team at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET); so we can make this right. Kind Regards, Shark Robot.

  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Good as a vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a vacuum cleaner it is very good, it has large wheels, it doesn't get stuck in furry carpets, As a mop also works well, the only downside is that the cleaning tank on the base only works when using the vacuum cleaner (if you install the mop, the base will only be used to charge the battery) Other issue is the restriction to install the APP in foreign Countries

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent….very easy to use and very easy to program

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good suction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working good, straightforward guidline. Suction is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and for house and great help for keeping the house clean!!!

    I would recommend this to a friend