Customer Ratings & Reviews
- Model:
- RV2610WA
- |
- SKU:
- 11969357
Customer reviews
Rating 4.2 out of 5 stars with 1247 reviews
(1,247 customer reviews)Rating by feature
- Value4.2
Rating 4.2 out of 5 stars
- Quality4.2
Rating 4.2 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
- Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Use tech to help with Vacuuming? YES! Why not?
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gift from family who wanted me to have technology help with cleaning. I'm delighted with the Robot vacuum!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend Rated 2 out of 5 stars
I wanted to love it...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanted to love my robot vacuum. But, I have had it for 2 months and honestly feel like it is much more trouble than it is worth. The main reason I wanted it is because we have pets and of course fur goes everywhere. They are all short haired, and truly not a lot of shedding. The vacuum does a good job picking up dust, but leaves everything else on the floor. I have to run the regular vacuum at least every other day and that totally defeats the purpose. And now, while in operation, the lever that holds the dust bin in place popped off. It is held in place with a spring and I have no idea where the spring went. After hours of searching, I assume it must be in Canada. I don't know. All in all, disappointed with this fairly pricey purchase.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there, thank you for sharing your experience. We’re really sorry to hear your Matrix Plus 2‑in‑1 hasn’t delivered the pet‑hair pickup you were hoping for and that the dust‑bin latch came off during use. That definitely shouldn’t happen. We understand how frustrating it is to still need to vacuum manually and then have a part come loose on top of that. We’d love the chance to help troubleshoot the pickup issues and look into options for the missing spring or a replacement. Please feel free to reach out to our customer support team at 1-888-228-5531 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). We’re here to help make this right. Kind Regards, Shark Robot
Rated 4 out of 5 stars
Doesn't handle heavy dog hair
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The vaccum works well on hardwood and pretty good for what it is on carpet. When the dog is in heavy shedding mode it gets brush roll stuck very often. Need to clean in out by hand and dispose of the hair. I do have an extremely hairy dog and it comes close to bogging down my Dyson plug in vaccum at times if there are big clumps.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 3 out of 5 stars
Needs some app update
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.In theory it’s a good product. I got one that was missing a part so I wasn’t able to program the area rugs. The app has a couple of issues, so it’s not user friendly. If they improve the app definitely worth the money. We end up returning it, too many issues within 3 days with the app. I have to say it did an amazing job the clean and mop we tried once.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello Miguel,
Thank you for taking the time to leave a review.
We're so sorry to hear that you were having trouble with your Matrix, and that you’ve returned the product as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Excellent!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works perfectly fine. Help me to do almost nothing with my house cleaning.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 4 out of 5 stars
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad, works great, lots of features, I am satisfied with the purchase.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Pros mentioned:Cleaning performanceCons mentioned:Battery life
Rated 5 out of 5 stars
Was missing in my life!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic. I use it 2 3 times a week and it does q great job. I do wish the battery lasted longer but everything else is perfect
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend Rated 5 out of 5 stars
Shark vac
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome vacuum and mop combo. Works extremely well!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Bruce 2.0
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good machine. Replaced our old shark. We named this one Bruce 2.0 It does amazing with vacuuming and mopping.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Great for hardwood
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works great! Wish I had the higher end model. The only downside is having to replace the water.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 4 out of 5 stars
Good vacuum robot
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use, practical device. Very recommended and affordable.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend Rated 5 out of 5 stars
So far, so good
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I havent had any issues. Sometimes we have to clean the roller brush from time to time, but that seems normal. I havent used the mop function yet though.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Pros mentioned:Cleaning performance, Ease of use
Rated 5 out of 5 stars
Impressive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Impressive. Easy to use and good performance. Good money value
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 5 out of 5 stars
Best Robot vacuum I have owned.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mop does fantastic and set up was easy. I did have one issue, but contacted Shark and they resolved it immediately.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hello there,
Thanks so much for the great review! We’re thrilled to hear the mop is working fantastically for you and that setup was a breeze. It’s also great to know our Shark support team was able to resolve your issue quickly, that’s exactly the kind of service we aim to deliver! We do hope for your continued support.
Kind regards,
Shark Clean
Rated 3 out of 5 stars
Skip tje Mop
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The vacume is awesome and works well. The mapping feature is great if you want to exclude areas. Skip this model and get one without the mop. The effort required o constantly change the mop pad & fill tank is more than if you just mopped yourself. Would be 5 stars without mop.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
No, I would not recommend this to a friendBrand response from SharkNinja Product Expert
Posted .Hi dear customer,
Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear that the vacuum and mapping features have worked well for you and that the exclusion zones have been helpful.
We understand your concerns regarding the convenience of the mopping function and appreciate your honest input. Your comments will be shared with our product team as we continue refining the balance between automation and ease of use in multi-function models. If you ever need help optimizing the unit or exploring a vacuum-only option, our team is happy to assist at 1-888-228-5531.
Kind regards,
Shark Clean
Rated 5 out of 5 stars
Must have item!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love this product. It cleans great, gets things I the corners, and I love the mop feature! An absolute must have!
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friendRated 5 out of 5 stars
Robotic vacuum cleaner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good vacuum goodgoodgood efficiency wise ok ok. Suck mechanics okok silent and agile
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend- Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Love it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It has helped me a lot in keeping the house clean, it works very well, even when I'm not at home. Sometimes I need to repeat the operation to get it completely clean.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend - Pros mentioned:Cleaning performance
Rated 4 out of 5 stars
Shark is my favorite shark
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality for cleaning , so efficient in saving time and energy.
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend Rated 5 out of 5 stars
Vacuum
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this vacuum/ mop. No issues and I have had it for a few months now
This review is from Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black
I would recommend this to a friend














