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$839.99

Customer reviews

Rating 4.2 out of 5 stars with 1247 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,247 reviews
  • Rated 3 out of 5 stars

    Shark Matrix

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark vacuum and mop. It works great. However, there is a design flaw with the fluid reservoir. It has a small plastic clip that breaks pretty frequently.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Amie,

      Thanks for sharing your experience with the Matrix Plus.

      We’re glad to hear you love how it vacuums and mops, but we’re sorry about the recurring issue with the fluid reservoir clip. That kind of design flaw can be frustrating, and we appreciate you bringing it to our attention.

      Please reach out to our Customer Service team at 1-888-228-5531. We’re available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We’d love the chance to help.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Auto robot for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I want both vacuuming and mopping. Does not hit the deep stuff but a few runs gets the vast majority of the stains.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Nice robot to keep around.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great app with it for designating areas and mapping areas for both wet or dry clean up. Easy to clean and use. Helpful for keeping up with the light clean up and keeping the hardwood shiny.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really happy with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have several models from other brands and this is the first time I find a robot vacuum that satisfies my expectations. I would recommend it without a doubt.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    The best there is!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned a few robot vacuums and this on is by far the best there is. Shark nailed it with this model. The vacuum alone is incredible. The mopping feature is very good on our tile. The app and navigating system of the vacuum are very intuitive and easy to use. The robot itself is excellent at navigating throughout the house and is very thorough in its cleaning runs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stress relief, reduce your amount of time when you clean the house

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mapping

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money, easy to clean and maps the house very well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robot vacuum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent shark robot vacuum i got nothing else to do

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleaning machine

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good machine. I love it. It helped me a lot to mop and clean the house. The machine works very good thank you to Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes in between deep cleans so much easier. Especially if you have dogs.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Life changing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a hectic but fun lifestyle with 3 small children and a dog and keeping up with the floors has been the biggest headache for us. We decided to purchase one of these and give it a try and so glad we did. It did take time to put together and map the house but its quite intelligent and efficient. I know it will help us a lot and we can spend our energy on the kids instead of cleaning the floors!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Clean Latifah

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Shark 2 in 1 has been amazing, we have an Irobot that is 3 times the cost and yet this Shark runs circles around it. I love the bagless dustbin and it so much quieter as well!! Great purchase!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Floor mapping

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes a bit to map out the floors to be cleaned.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My home is 3292 sqft I purchased this vacuum for the downstairs and I love it it takes about 1 1/2 hours to vacuum all of the downstairs . I have it set up to run on a schedule.i love that it is self empty I typically empty it once a week because I am so curious if how much debris it picks up and it picks up a lot today was the first time I sweeping in 2 weeks I used a Swiffer and I was amazed at how little debris the Swiffer picked up before I got the vacume I would use like 3 Swiffer pads just to sweep the down stairs and I did this 3 times per week now I used only one Swiffer pad to sweep all of the downstairs thanks to the shark vacuum. I did use the mop feat on it I do admit I used this feature only one time and I did not like it because I only used it to mop the kitchen and dining room witch is about 300-400 sqft total to do this job it took 90 minutes I only filled the container one time so I figured I would have to refill it 4-5 times in order to mop all of the downstairs. Refill is not a big deal as it would still make my life so much easier but I feel that it would end up being more expensive than just mopping my self and also I don't think it did a very good job mopping. Maybe if your home is 500-1000sqft it would be better at mopping but over all I still love this vacuum this alone is worth the investment

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello. Thank you for sharing your feedback with us. We are sorry to hear that your experience did not meet your expectations. Your input in valuable and help us improve our products and services. We will share your comments with the appropriate teams for review. If you need further assistance or wish to discuss your concerns, please contact our customer support team at 1-855-427-5127. Thank you again for your feedback. We look forward to providing you with a better experience in the future. Kind regards, Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome tool

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this it makes my life alot easier at home especially with kids ..

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our vacuum keeps our house spotless! It works while we are gone so we come home to a clean home!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    very good!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    bought this for my morher for morhers day and she loves it. it does a great job mopping and vaccuming. the directions are very clear how to set up and use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this little robot. Only thing that seems to be an issue is the little arm brush, it tends to get work down and pop off. Device still works well though.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife and she loves it. It mapped out the house perfectly and it mops and it vacuums almost as good as she does...lol

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love my new shark!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product at a great price!! Ready to use and works so well!

    I would recommend this to a friend