Customer Ratings & Reviews

I have waited a year and a half to see how this lasts before actually writing. I use to own a roomba but ended up getting this because it could do both vacuum mode or mop mode. Mop mode is not use as regularly in my home but my god does this help with daily cleaning and spot cleaning as needed. The mop mode is great and useful we just don’t go through the very minimal effort of swapping the containers. With that being said, this is not a fault of the machine but rather my laziness. When I have the mop set up etc, I’m not sure if this is better or same as my mom idea mopping.

We got hardwood flooring and instantly started to regret because nightly sweeping just wasn't doing the job. I was not able to walk around the house barefoot without having stuff stick to my feet...UNTIL this shark came into our lives. I kid you not, it has been GREAT! I don't have to worry about walking around barefoot. NO MORE ISSUES WITH STUFF STICKING. This has allowed us to enjoy our home again.

Love this! Helps keep the floors clean from the dog hair on my working days!

My online shopping experience with Best Buy was excellent! The website is easy to navigate, the prices are competitive, and the checkout process was quick and secure. The delivery exceeded my expectations – my order arrived before the estimated time and in perfect condition. Everything was well-packaged and worked flawlessly. I highly recommend it and will definitely shop here again!

The best purchase ever. Mops and clean the house excellent.

Great purchase, works sweet! However, can't get the app to work. I purchased the product in the US, but as a gift and brought it overseas to the middle east. Every time i try to add the robot to the wifi, it goes error. Might have to do with the location, but manually works neatly.

Love the purchase glad I bought it cleans really well

Seems to be stronger than other brand man around stuff better

I am surprised because it has 10 months of use and it shows an error that even I review and try to fix but no. It is a good vacuum and I love when it works; but it is not so low priced to present this issues in less than a year.

love the combo unit. only thing that bothers me is leaving the house and no being able to use Both the mop and vacuum part while away. but all the same its nice to have both options.

I am very pleased with the shark matrix plus 2n1 vacuum and mop. It cleans the whole house in 160 minutes on a single charge in eco mode. It docks and empties flawlessly.

The vacuum could be a little stronger but the mopping feature for sure is my favorite part. Does a really good job overall. It does loose a little power on the vacuum side after a while though.

I run this overnight and it is such a joy coming downstairs and seeing perfect carpet lines! It picks up all the dog hair on both the hard floor and carpet and gets every section! I have been recommending thsi to everyone!

Love it. Actually does a good job vacuuming and when mopping doesn't leave a sticky feelbto the floor. My only con is that you have to swap out the bin when not mopping but even with that i will still take this anyday.

The app isn't very user friendly. The device is much more quiet than the competitor brand I bought first (and took back). Floors are clean!

Absolutely worthless. I never can go to or find the dock, battery doesn’t last, floors are dirtier after it “mops”. Yes, I clean the pads, the unit, the dock, the sensors. These things are absolute garbage. In fact, Shark/Ninja has been on a decline. I will ever buy another one of these again.

This is the second vacuum we have purchased. First with the mopped fearure. Having two big dogs it really helps keeping the floors clean.

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black is Good

this one's a really great robot vacuum and mop. so obedient that it is inspiring...

I love it. Made easy my life. Don’t need to worried about dust