Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$839.99

Customer reviews

Rating 4.2 out of 5 stars with 1248 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,248 reviews
  • Rated 5 out of 5 stars

    Robot

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. My wife so so so happy:) :) The quality is great

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Vacuum/ cleaning mode to be change manually

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product but didn't understand that we need to manually change the vacuum/ cleaning mode

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Anthony,

      Thank you for sharing your feedback. We’re glad to hear you’re enjoying the product overall. We understand how the need to manually switch between vacuum and cleaning modes can be confusing at first. Your comments are appreciated and help highlight areas where clearer setup guidance or communication could improve the experience for future users.

      Kind Regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Robo

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and it's helpful in cleaning the house. Fixing is easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great robot vac

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this vac. Love the BAGLESS self empty. Not many offer this feature. Seems to pick up well overall. Works well on carpet for a robot. We have 2 dogs. Haven’t tried the mop feature yet. Would highly recommend if you have pets!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Amazing for a year, then fell apart

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loved it for a year... then it started falling apart. The water reservoir started leaking, the spring-loaded release button fell off, and it started only vacuuming the edges of the kitchen (ignoring the rest of the floor). My Roomba lasted 10 years without a problem. VERY frustrated with this vacuum.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for taking the time to share your feedback with us. We’re very sorry to hear about the issues you’ve experienced after a year of use from the leaking reservoir to the release button and the changes in cleaning performance. We understand how frustrating this must be, especially when you expected long‑term reliability. We’d really appreciate the opportunity to look into this further and assist you. Please contact our Shark Support team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Our team will be happy to troubleshoot and determine the best next steps.

      Kind Regards,
      Shark Clean

  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Good item.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, does exactly like it is described. Also has a map that you can apply so that if you have a rug it will skip it during the mopping.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product. My floor is super clean and my back feels great!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and very nice features. Does the job as I was expected. It's really a life and time saver. Totally recommend it!!!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Worked for a week

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked for about a week and a half then was getting an error code regarding a wheel. I cleared the wheel which did not have any debris in it then restarted to get the same error code. Not too sure why it would get debris caught in the wheel so easily but for a vacuum if that happens after a couple uses then I am not sure you would want to use a vacuum like this one.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Michael,

      Thank you for taking the time to share your experience. We’re so sorry to hear about the trouble you’ve experienced with your vacuum. That sounds frustrating, especially after only a short time of use. We definitely want to help get this resolved for you. Please contact our Customer Support Team at 1-855-427-5127. Our representatives are available Monday–Friday from 9 AM to 9 PM ET and Saturday from 9 AM to 6 PM ET. They’ll be able to review the issue and provide the best solution.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good mop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work amazing I have multiple dogs and it keeps up with all their mess!

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    My lucky charm

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really am enjoying learning this new vac/mop. Sure at first it was challenging mapping my house out, but now that I’ve gotten the hang of it; its working like a charm

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark vacuum and mop

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. Only if you will spend some time cleaning it

    I would recommend this to a friend
  • Cons mentioned:
    Obstacle avoidance

    Rated 4 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets stuck on socks easily, but no complaints outside of that! Picks up dog hair very well

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great value

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it, cleans very good, the only thing i dont like about it is that you cant schedule cleaning just for specific room. No option for that. It does the whole house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Really good for in the house

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, the app is really helpfully for use iRobot.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, cleans good, washes nicely, and good quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Velvet Keeps It Nice

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Robot. The app updates and then the robot does without errors.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Shark matrix

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and dose an amazing and very easy to setup and use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome robot vacuum

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I love Shark products. This is my 3rd robot vacuum. 1st one from Shark. I love it. Picks up everything. I have 2 labs so lots of dog hair. Works great. Great purchase, great value. Haven’t used the mop as I haven’t really needed that. I just like the dog hair picked up daily

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Its ok.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the vac and mop work great. But the fact you have to swap out the mop. Or the vacuum kinda sucks.

    No, I would not recommend this to a friend