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$839.99

Customer reviews

Rating 4.2 out of 5 stars with 1248 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 40 Showing 781-800 of 1,248 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    Not worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not worth the price, after a month it stopped mopping. It only vacuums now. The app could be better too. My map has erased on its own a few times. It’s truly irritating. I was so excited to get it, now I hate looking at it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Flavia,

      Thank you for sharing your experience with us. We understand how frustrating this must be, especially with the app performance and mapping issues after being so excited about your purchase. This isn’t the standard we aim to deliver, and we’d love the opportunity to make things right. Please give us a call at 1-888-228-5531 for dedicated robot support. Our team will work with you to resolve this quickly and restore your confidence in our brand. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET, and Saturday: 9 a.m. – 6 p.m. ET.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome product by Shark

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best robot vacuum I have ever had. Do all vacuum at the same time mopping

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing picks up all my dogs hair a lot easier than sweeping the floor and the mop is great for the little stuff

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Great !

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean Latifa keeps our house in shape. The mapping is a little difficult but it’s awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    I call her "Rosie the Robot"

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Shark Robot 2-1 floor vacuum and scrubber. My favorite thing is that it vacuums under beds! Everyone needs this robot!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    NO DOG HAIR!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 3 very furry dogs and this vacuum eliminates dog hair! Very happy with my purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product in the house! Helps me from not worrying to clean up at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    highly recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's an excellent appliance very useful and made our life easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LOVE IT! Very efficient. Little sweeper brush grabs and pulls in stuff from corners. Remembers mapped out grid of rooms. Gentle on walls/furniture.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    brad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great .. my wife absolutely loves it .. i recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy husband

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome vac, takes so much time off my hands, lets me pay more attention to my husband.

    I would recommend this to a friend
  • Cons mentioned:
    Obstacle avoidance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remove small obstacles such as scales and small carpets. It gets on them partially then gets stuck.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Cleans Very Well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first until I saw it work. I had my son set it up and it works very well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehh...Maybe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own 2 other Shark robots, one vacuum, once vacuum and mop. I wanted a Vacuum and mop that would auto empty. The price was right. BUT. the mop fluid holder on this model holds less the 1/2 the fluid on my other model. It's not enough to mop the whole main floor. And it can't autoempty the vacuum portion if the mop pad is on.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Gelsch,

      Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We appreciate your continued trust in Shark products and understand your frustration with the smaller mop fluid capacity and the auto-empty function when the mop pad is attached.

      While the compact water tank design helps keep the unit lightweight, we recognize that a larger capacity would provide greater convenience for mopping larger areas. We also understand that needing to remove the mop pad for auto-emptying may not be ideal. Your feedback is valuable, and we will share it with our product team for future improvements.

      If you’d like any tips to optimize performance or discuss other options, please don’t hesitate to reach out to us at 1-888-228-5531. We’d be happy to help.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Nice vacuum.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good mapping and vacuuming. Mopping is not very great compared to other products.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vaccum and mop to maintain hair. I have a corgi and she constantly sheds this has allowed me to not have to vaccum and mop everyday

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The brush roll is constantly getting stuck and I’ve had to replace the spinning brushes on it twice because they fall off. It doesn’t go back to the home base when it’s done, instead it stops right in front of it. Not happy to have spent $600+ dollars on it and it not do what I bought it for. We have 2 large dogs and the hair is hard to keep up with. I was hoping this would help.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    just sayin'

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    meh...its not worth what we paid for it and there was no instruction manual with it which we had to call the manufacturer....they do not send out paper manuals they send it via email which was a pain in my hoohah but it is what it is

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    The Shark cleans well!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to lie this thing is pretty nice and makes life a little easier if you don't have to do it yourself.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Vacmop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tgis vac/mop cleans better than expected. We have 2 dogs ans cats and have no conplaints

    I would recommend this to a friend