Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$839.99

Customer reviews

Rating 4.2 out of 5 stars with 1248 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 45 Showing 881-900 of 1,248 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Couldn’t recommend more

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The ai in this thing is amazing! I love the app and how it sweeps and mops.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    May have gotten a dud...

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark - Matrix Plus 2in1 Robot Vacuum & Mop with Sonic Mopping. Seemed to be working well at first, but after about 3 months it kept erroring out for a roller jam. Cleaned it and did the steps the manual suggested, but could not get it to go again. Took it back to get a refund, bought a Narwal. Only had the Narwal a week, so we will see.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're very sorry to hear that you were having trouble with your robot, and that you’ve returned it as a result. We will absolutely share your comments with the relevant teams for consideration on future products, and we hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    shark cleaning

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent cleaning does a good job of finding all the nooks and crannies

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    Eh

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When it works, it works well. If you Need to get it serviced it’sa headache. For something so expensive convenience isn’ta priority.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works pretty well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product it worth the money, i won't need worry about clean while i'm working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eases Vacuuming Burden - Working Well

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to help keep the dog fur and dirt off of the floors. It's helped a lot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good cleaner

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like this robot vacuum, it is super helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best robot vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with my new assistant Very easy to manage

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products. Would recommend cleans a well and mops good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Clean machine

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome I love it , it make my home still clean ❤️

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok vacuum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the fact that it is slimmer than what we had but in our opinion it is just ok.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We’re glad to learn you've found this robot slimmer than the one you had. We believe you may have mis-clicked your star rating, because your review seems positive. If there's anything we can do to improve your experience, please reach out to our team by phone at 1 800 668 9600.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Hard at work

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job,And it helps keep the dog and cat hair pick up.A book on how to sit it up, because some people don't know how to sit it up, like older people who don't do electronics.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Not good at mapping

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is always throwing an error. Robot was unable to find its dock by itself. Not taking the whole house map. leaving kitchen room.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful and accurate. we have a standup shark so love the quality it provides.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Mrs

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very smart. He knows my apartment better than me ! like this vacuum!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it runs out of water it will completely stop and won't continue vacuuming at least, until you refill the water. Didn't fit under the couches. It had setup the map and still failed to recognize a footstep , instead it "detected a cliff" and completely stopped until I got to it and pressed the clean button.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for your valuable feedback.

      We regret to hear that your experience with your Shark Robot Vacuum has not been satisfactory. Your comments will be shared with the appropriate teams to help us improve our future designs. If you still require assistance with your unit, please reach out to our support team at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Best friend

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best decision that I made I recommend 100% to everyone

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pet friendly

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a good job for a household with 3 dogs! Moping feature is ok for things like light muddy paw prints.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 2 out of 5 stars

    Disappointing purchase

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum was not what I expected. The capacity was very small and not to pickup dog hair. It skipped many areas. It did a good job on the sections that it reached. I had to return it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you weren't happy with your Shark Robot, and returned it. We will absolutely share your feedback with the relevant teams for consideration on future products. We hope you’ll give our products another try in the future.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this SHARK!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love it!! I wish i would have purchased it sooner.

    I would recommend this to a friend