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Customer Ratings & Reviews

$839.99

Customer reviews

Rating 4.2 out of 5 stars with 1248 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 56 Showing 1,101-1,120 of 1,248 reviews
  • Rated 5 out of 5 stars

    Perfect for my home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with how well it cleans. It maneuvered around my house effectively.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Feedback of Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice product satisfying all needs of house floor cleaning

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Not for me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum got caught on the edge of a throw rug and stopped, it got stuck at the leg of a lamp and stopped and at one time it only ran for 8 minutes then re docked itself Other people I k is said they have had good luck with theirs

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Gary,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you aren't happy with your Shark Matrix Robot. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Can’t do without it!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great AI accessory for keeping dusty rooms clean. Reducing allergies!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new vacuum!! It’s just takes a long time to clean

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    functional

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent purchase, very satisfied with the choice I had

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good price for such a nice piece of ai robot technology

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must Buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality and convenient for house cleaning. Great price point.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awsome product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, it can get unstuck from around the chairs and couchs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and thank you Best Buy for a fast delivery!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    the best purchase I've ever made

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good quality recommended does an impeccable job

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a fan. It does not do a good job mopping and in the 3 weeks I’ve had it I think it’s only completed one cleaning job and made it back to the dock. Now it’s not working at all.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there. Thank you for dedicating your time to provide your feedback. We are truly sorry to know that your Robot vacuum is not working correctly. Feel free to contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Worse robot yet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was advertised that this robot goes around objects this is so far from being true my old shark robot does a much better job then this one does this new robot hits just about evetything on the floor including smacking into all of the chsirs stay away from this product not worth it for the ammount of money they are charging for it

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not what I expected. It works at the beginning but then it doesn’t work great.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review. We're really sorry for the inconveniences you have experienced with your Shark Robot RV2610WA. We will absolutely share your feedback with the relevant teams to avoid this kind of situation from happening again in the future. To determine the options we can offer you, we kindly encourage you to please contact us at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Save Your Money – Short Lifespan

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this Shark vacuum for about a year, and it already stopped working. It cleaned well at first, but for the price, I expected it to last much longer. Very disappointed.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there,

      Thank you for sharing your experience. It’s disappointing to hear that your vacuum stopped working after just a year, especially since it initially performed well. We know how important reliability is, and we want to make sure your unit is thoroughly reviewed. Please reach out to our customer service team at 1-888-228-5531 so we can take a closer look and explore possible solutions. We are open Monday through Friday, 9 a.m.-9 p.m. ET, and Saturday, 9 a.m.-6 p.m. ET.

      Kind Regards,
      Shark Clean.

  • Rated 2 out of 5 stars

    Works well but has technical trouble

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well but it needs a lot of maintenance. It fails to return to dock, uses a lot of battery charge and disconnects for no reason. It also gets stuck for no reason often

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello. Thank you for your time in providing feedback. We sincerely apologize that your Robot vacuum is not working as intended. Please contact our team via phone at 1-855-427-5127, and we will gladly investigate this for you.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Avoid at all costs. Anger-inducing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hated it. It started acting crazy. I gave it multiple chances. Returned it. Go with Roborock instead.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Chau. Thank you for sharing your feedback. We’re sorry to hear that your experience with the Shark Robot Vacuum didn’t meet your expectations. This is not the performance we strive for, and we appreciate you giving it multiple chances. If you’d like, our customer support team can help provide guidance for future purchases. You can contact us at 1-855-427-5127 (Monday to Friday: 9 AM to 9 PM ET and Saturday: 9 AM to 6 PM ET). Your feedback is valuable and helps us improve our products. Kind Regards, Shark Clean.

  • Rated 2 out of 5 stars

    Disappointed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product did not meet my expectations. It doesn't pick up dust well. I purchased it after I had new flooring installed. I thought it would pick up dust from the install.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your feedback about the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We’re sorry to hear that it didn’t meet your expectations for picking up dust, particularly after your new flooring installation.

      This model is designed to handle everyday cleaning tasks, but for post-installation cleanup with heavy dust, additional preparation, such as removing larger debris manually or using a traditional vacuum, may be necessary to optimize performance. If you’d like, our Customer Service team can help with tips on getting the best results or adjusting the settings for your specific needs. You can reach us at 1-888-228-5531.

      Your satisfaction is very important to us, and we appreciate your feedback as it helps us improve our products and services. Thank you for choosing Shark.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a much better cleaning job than my exwife!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set it and forget it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the option to leave it alone for ip to 60 days.

    I would recommend this to a friend