Customer Ratings & Reviews

This item did not pick up all the dirt off my floor

It's a very good machineIt has worked very well for us.

Good buy and the self emptying feature is a game changer.

It has been years since we invested in floor cleaning robots. We purchased one of the first, if not the original iRobot Roomba and floor mop when they came out many, many years ago. They worked great for a year until the batteries needed replaced and they were over $100 for just the batteries. This was years before Lithium ion batteries were in use in these types of devices. While in Best Buy a week ago, my wife said she would like to try one again so we purchased this model of Shark robot. After a week, we returned it for the iRobot j7+ and it was a great trade, so far. To hear the details of why we chose this route, please read on... Shark Pros: - Fairly quiet for a vacuum - Battery life was fair, not horrible. We have 1,700 square feet and the Shark would dump 4 times total and have to fully charge once during the cleaning of the entire area. - Self emptying worked well and it was easy to dump the canister. - Price was reasonable when compared to iRobot as the Shark would even mop if you wanted it to. - Mopping worked ok. Wasn't like mopping by hand, but it did a good job of picking up paw prints from the dogs on the tile floor. Shark Cons: - As some have stated in reviews, and the reason we returned it, was the mapping was absolutely horrible. You would set no-go zones and the Shark robot would absolutely not care that they were set, and go wherever it liked. Really annoying with Christmas tree, etc. - App is not what it could be - Firmware is not self updating. To update the firmware on the Shark Robot to see if it would fix our problem, we would have had to call Shark, have them troubleshoot, and roll the firmware out manually. This is the only electronics that I've ever seen where the firmware is not self updating. This leads me to believe that Shark is either nervous about their new firmware breaking/bricking devices, or their software development is not great, which I tend to believe due to the poor functionality of the no-go zones for the Shark. If we had purchased the cheapest Shark model, I would expect no-go zones to be buggy or non-existent, but not in one of the nicer models. - To mop, you must change out some components. Ideally this would all be built into the unit so nothing needs to be changed for the robot to mop. - 1 year warranty compared to 2 year on the iRobot j7+ We replaced it with the iRobot j7+ and after just 24 hours, here is why we like it better than the Shark: Pros: - Canister emptying works just fine - Due to the more advanced hardware on the iRobot, its obstacle avoidance is leaps and bounds better than Shark. We don't even need to set up no-go zones. The iRobot sees/senses an obstacle and simply goes around it. It started into our Christmas tree skirt, and immediately turned itself around and left that area. - Suction seems stronger, but it does make a bit more noise than the Shark. - The iRobot empties 4 times and recharges once fully doing the entire 1,700 square feet, so very similar to Shark there. - iRobot vacuum will supposedly send pictures or alerts when it detects an obstacle that wasn't there prior, to ask if it should be avoided or not. - 2 year warranty iRobot Cons: - A bit noisier than the Shark, but I assume more powerful so not really a con. - More expensive than the Shark - No mopping capability on this model, and didn't want to spend another $300-400 for that capability in the iRobot as it really wasn't that important to us anyway.

I’ve had multiple vacuum robots—I have never seen any really work the floor like this Shark one. Set up is so simple. It comes with stabilizing pieces to keep both the base intact and a place for the main vacuum to park. Physically, the vacuum is almost ready to go once I placed the components in. For the software though, the app helps with the setup, though I did encounter a couple of issues getting it connected to wifi. I had to figure out a way to manually connect it to the Bluetooth radio to get it directly set up. It could be my phone, but it still was not seamless. I also was trying to connect it to my Google Home, so that I can do voice commands for it. But after registering the product, updating settings, and intense back and forth on troubleshooting, adding the app to my home was not working. It kept saying that it cannot find a product registered to my Shark clean account. I have yet to reach out to customer service on this one. But that’s the most experience I have with the app setup and any other automation I can do with it. However, just speaking of the app itself, without connecting it to my IOT system, it is actually easy to use. Setting up Zones was easy—I can make it clean a specific area, without having to worry about it spending too much time elsewhere in my 1000 sq ft area. Spot cleaning is easy as well. Just pinpoint in the app where you want it to do a spot and it makes sure the job is done. Cleaning areas have multiple settings, from most mild to most intense (ultra) and like any other robot vacuum, it is not horribly noisy—plus the settings flexes to my needs, so I can go insane clean up but will be louder and vice versa. And the automatic emptying is not loud either. Once it parks itself in the base, and it starts cleaning, it can get loud but is not very bad at all. Oh I forgot to mention. I like it when it cleans—guys this robot HUGS THE WALLS. It hugs corners, hugs sides, hugs everything it is supposed to clean! It does not miss a spot. So this means, it is a very effective cleaner. Now I will not focus on the suction, because it does it well, or the mopping, because it flatly mops areas well. Maybe, if there is one more thing, it is defining carpet area and it is very helpful because we have rugs in specific spots. Even with the app glitching—I think this still deserves 5 stars. Because it is all about the cleaning for me. Hopefully it gets a software fix, which I am sure will be easy in eventually. I recommend this one!

Awesome addition to household. I have a husky and golden doodle and 2 cats and this mop/vac helps me out tremendously. Forever grateful. Do yourself a favor and buy this on SHARK OFFICIAL WEBSITE instead of best buy though. It is $200 cheaper. And bestbuy will not price match with them.

Great vacuum. The laser mapping of the house improves the navigation of the robot. No more bump marks or scratches on furniture. Quieter than my Shark 2100 vacuum. The app needs some improvements. The No Zone does match perfectly to map seen in the app.

Excellent item, easy to setup, cleaned very well..

So far so good. Takes a lot less time to clean the roller than it does to vacuum the house. Mopping works well. Happy with my purchase.

This product works great. I would recommend it to friends and family.

This is great! It saves so much time, so I can relax while this does all of my work!

I got this because we have 5 birds that can throw seed. I I will do a preliminary sweep so that it does not fill up the unit when it does a sweep and mop, I highly recommend this.

The Shark robot works very well. Cleans our wood floors nicely vacuums' and mops the floors. Great product my wife loves it.

It’s doing a great job mopping my floors. I have vinyl flooring and it does a great job, Even with the grooves. I have 3 dogs in the home. This is perfect for keeping my floors clean from muddy paws.

Good product I was happy to use it , I will tell other people to use it , it clean most of my floor

Love it! Easy to use. Leaves my floors shiny after each use. Love the app to set up time and how often to use.

The Shark - Matrix Plus 2in1 Robot Vacuum & Mop works great. I was surprised on how well the mop function worked.

Order arrived on time and in good condition. Product works fine so far. Haven't used mop function yet though.

Best investment I’ve probably ever made. I really am enjoying the benefits of using this Shark VacMop Robot.

Great product! It sweeps and mops without leaving puddles on the floor. Even the basebords get cleaned.