Customer Ratings & Reviews

Love, love,love my shark matrix. Cant believe i never bought this sooner!! It was easy to map my home. Program to clean at night. My home is incredibly clean. It does a great job cleaning multiple surfaces. From carpet to hardwood, tile, deep pile carpet, runners, etc easily goes over "ledges" between rooms. And returns to base & self cleanse. Super easy to change to floor wash. Amazing!! For a busy lifestyle, this is a must have. Worth every penny!!

Love this item! The mop/vacuum feature is a life changer for late night speed cleans. Have recommend to many!

Does a great job cleaning. Only downfall is on the higher settings it has to return to the dock to charge for a while before finishing. But with the ability to create a schedule it’s is easy to work around when set in the middle of the night

My rumba was just not sweeping and missing spots when mopping. Reviews online and couple of friends reviews, deciding to try a shark. Mapping is so advanced nothing gets missed. It picks up debris in the front and mops from the rear. Pretty quiet, have the ability to just clean one area or every room. I would rate this as a 9 out of 10 because you have to hand empty after mopping. Rumba 4 out of 10 because misses spots and doesn’t pick up all the debris

This is a good robot vacuum at a lower price point, but the suction is not great (only 2,500 PA) and I found it was not enough suction to take care of all the crumbs on our rugs.

We have owned a few robot vacuums and this on is by far the best there is. Shark nailed it with this model. The vacuum alone is incredible. The mopping feature is very good on our tile. The app and navigating system of the vacuum are very intuitive and easy to use. The robot itself is excellent at navigating throughout the house and is very thorough in its cleaning runs.

Great vacuum! Does the job for the price and also big plus is the mop feature as well! Great purchase!

The only thing is the charge doesnt last long.Other than that,it cleans well.

As a bare floor vacuum robot this is a good unit. Like a lot of these they do only fair on carpet. Also I have been disappointed in the mop system. The mop tank plumbing is prone to clogging. But aside from that it does well on wood, linoleum, vinyl and tile as a robot vacuum. I did find the floor mapping system to be not well programmed.

Machine works as expected. This is a create product for every home, well I've only had it for 2 months but so far it's dong the job perfectly.

I have this for 2-3 weeks and I'm very happy with how well it works. It quite, love that it doesn't have bags like other brands etc. The only think I wish was different was the programing the rooms and mopping maps .

I purchased this about two months ago. So far it’s great but it does use a lot of cleaning solution and makes a really loud suction noise when it goes back to the dock even if it’s not emptying the bin.

Works great. Takes some time to set all the zones up for it. Once that is done the vac will go over the floor and will find dirt we missed.

Great vacuum, the the mop gets plugged often and requires extensive deep cleaning

Amazing! With a shedding pet, the Shark came in clutch. Have not used the mopping feature but have been very impressed with the Shark. Setup took about an hour or two with the mapping but time well spent. We’ve noticed less dust buildup on several surfaces since we started using and the areas just look and feel cleaner. I empty every two days and surprised with the amount of dirt and hair it picks up.

It does a fantastic job of keeping the floors clean and looking great. It’s just a quick swap of the container for it to go between mop and vacuum, and it’s done away with our need to do either manually. It’s smart mapping of the house layout is wonderful, and it never tries to mop carpet.

Great product would recommend it runs great and does a great job don’t have to empty it every time either

It was easy to set up the pairing on the robot. It was easy to program the areas of our house for cleaning. So far the robot works great vacuuming. Works well on our smooth tile as well on our tile that is textured (i.e. rough surface). It has made cleaning easy and fun to watch it clean. Being on the older side of life I was concerned it would not work well, I was wrong and we love it. I would recommend to my friends and anyone considering a robot.

The product worked right out of the box and setup time including the app was very easy to use. The custom mapping allowed us to break apart the house to be able to clean areas needing it more by selecting the zone. I also love the 'scheduling' option so presently "Que" (our name for him) works at night after we are asleep - it is awesome.

I love it! I can set it up while I do laundry, or cook. I make the vacuum run everyday, but have to set up the mop individually. It is sometimes messy changing out the canisters. I recently got the upgraded Shark for my upper level, that drops the mop-pad and picks it up when it needs it and refills itself- it’s a lot less messy! It can be a pain changing out the canisters.