Customer Ratings & Reviews

It vacuums well. It does well with dog. I would give it a 5 star bit the mopping system is not that great. It sprays the cleaner and the cloth underneath gets so soaked thats it leaves the floors drenched.

The Shark Matrix has been great in keeping our carpets clean. Easy to set up and nice to have the app so we can control it on our phones.

Really love it! It’s a little frustrating to get set up and map out your house but once you do, it’s like having a cleaning lady. Just vacuum some mops while you’re doing other things. Great purchase for the price.

I had an Eco vacuum/mop for about 3 years before the cliff sensors got corroded from the moisture and it always thought it was about to fall off a cliff. That old machine would send notifications to my phone when there were issues- the shark stopped doing that a long time ago. Same thing with responding to voice commands through my phone. The old one would also let me view its cleaning progress on the map in real time- this shark will only let me look at the map once it has finished or given up. Mopping is one step above useless on both of them- they are both basically equivalent to limply dragging a wet rag over your floor. But what I would have to say the worst part of this disappointing machine is is that it can't even return to its dock and empty or charge by itself anymore. I've checked the floor and it's wheels and made sure everything is clean but it will still just repeatedly back up to the dock, pull forward, spin around, and repeat this until the battery dies unless I hold it against the dock for a few seconds when it gets there. For being a big brand name and a more expensive product that is several years newer then the previous one I owned, this is wildly disappointing in several areas.

Good item. It was easy to set up and scanned whole house. I first had to sweep and mop since I have several pets but since then I just run it every other day and the floors are spotless. I use it on stained concrete floor along with an area rug in the living area and it has no problems transitioning nor cleaning. I recommend it but do not recommend cleaning completely dirty floors from the get go. Give it a head start and itll take over from there.

Overall rating: would not recommend to a friend. Let's start with the vacuum function. We have animals that shed, as well as tiny humans. This vacuum is great for picking up regular floor debris, however, for picking up anything beyond the size of a grain of rice, forget about it. Beads will clatter in the roller for minutes until it gives up and spits it out. Animal hair clogs up the roller and the passage to the bin. Human hair winds itself upon the roller despite its "tangle free" design, rendering the roller useless. Floor edges are left untouched, as if debris is pushed from the middle of the room to the edges and now it's "clean". Now, the mop attachment. Total lifesaver for maintenance mopping. No, it will not scrub your floors to pristine condition, break out your OCedar for that. The robot itself. If you have transition pieces that separate your rooms, the robot will get stuck. Robot has gotten lost in a 2000sqft home, i.e. sent to one room and started moving to complete opposite end of the home. Self-empty base sounds like a jet engine taking off inside your house, only for a clump of hair to be lodged in the pathetically tiny passage from robot canister to base. For something that is intended to make your life easier, it sure does require much more maintenance that using a conventional vacuum and mop. If you're hoping this will aid your household chores, it won't. TL;DR, good in theory, poor in execution, don't buy

Solid product. Does what i i need it to do. Hopefully it continues to work well!

Love this vacuum. it does such a great job. Get the warranty, because it will break after a year of use (if you have pets). But i love it so much I just keep repurchasing

Easy to use and my wife loves it. Happy wife happy life

This was my first robot vacuum cleaner and it worked fine, I would have to consistently empty it because of the amount of cat hair and human hair that would get trapped. The little brush would come loose if it got caught on rugs or other items. Worked Best on leveled floor

Amazing! With a shedding pet, the Shark came in clutch. Have not used the mopping feature but have been very impressed with the Shark. Setup took about an hour or two with the mapping but time well spent. We’ve noticed less dust buildup on several surfaces since we started using and the areas just look and feel cleaner. I empty every two days and surprised with the amount of dirt and hair it picks up.

As a bare floor vacuum robot this is a good unit. Like a lot of these they do only fair on carpet. Also I have been disappointed in the mop system. The mop tank plumbing is prone to clogging. But aside from that it does well on wood, linoleum, vinyl and tile as a robot vacuum. I did find the floor mapping system to be not well programmed.

This vacuum has a little bit of an identity crisis. It is not really a 2-in-1 vacuum/mop with self-emptying capabilities… if you use the mop feature then you lose the self-empty capability which is dumb. Getting this with the self-empty dock is a waste of money. The vacuum works well other than that. The app only allows for 1 schedule and only 1 floor though.

Love this item! The mop/vacuum feature is a life changer for late night speed cleans. Have recommend to many!

It does a fantastic job of keeping the floors clean and looking great. It’s just a quick swap of the container for it to go between mop and vacuum, and it’s done away with our need to do either manually. It’s smart mapping of the house layout is wonderful, and it never tries to mop carpet.

Bought it for my wife as a Christmas gift, she absolutely loves it used it all the time especially that it vacuum and washes the floor give her free time to do other things she enjoys

1 of my favorite vacuums. I did have to return because for the price it didn't go directly to the rooms i told it to. Besides that it was pretty nice to try it out for a bit

Fantastic. Best Buy really hepled us out on choosing the right one fir our house and it works great.

The product worked right out of the box and setup time including the app was very easy to use. The custom mapping allowed us to break apart the house to be able to clean areas needing it more by selecting the zone. I also love the 'scheduling' option so presently "Que" (our name for him) works at night after we are asleep - it is awesome.

Overall this wasn’t a bad vacuum but had issues. I thought Shark would have a better product but I thought this was lacking. The mopping pad continuously came off and the battery died within a year and I had to return. It was able to perform in a pinch but I’ll be hesitant to buy another Shark product in the future.