Customer Ratings & Reviews

The mop and vacum featurs is great and the house mapping is amazing

My wife and I have had this for a little over 2 weeks now and are wondering why we didn’t get it sooner. To start off we used to have and older model and it really didn’t get the job done so we bought this one and it really helped maintain my house with having a Rottweiler and a Chihuahua that also doesn’t disturb my dogs overall 10/10

It does a fantastic job of keeping the floors clean and looking great. It’s just a quick swap of the container for it to go between mop and vacuum, and it’s done away with our need to do either manually. It’s smart mapping of the house layout is wonderful, and it never tries to mop carpet.

The product worked right out of the box and setup time including the app was very easy to use. The custom mapping allowed us to break apart the house to be able to clean areas needing it more by selecting the zone. I also love the 'scheduling' option so presently "Que" (our name for him) works at night after we are asleep - it is awesome.

Good item. It was easy to set up and scanned whole house. I first had to sweep and mop since I have several pets but since then I just run it every other day and the floors are spotless. I use it on stained concrete floor along with an area rug in the living area and it has no problems transitioning nor cleaning. I recommend it but do not recommend cleaning completely dirty floors from the get go. Give it a head start and itll take over from there.

We had a Roomba before that finally gave up on us after 5 years. We love this it was a lot more affordable and I feel works just as good I’ve used it in our rooms with rug and the living area with tile works great on both. The only issue I have had is that I send it to one room and it goes into others even after mapping we also haven’t used the mop feature yet

Love love love!! Works much better than the roomba I had is much quieter!

As a bare floor vacuum robot this is a good unit. Like a lot of these they do only fair on carpet. Also I have been disappointed in the mop system. The mop tank plumbing is prone to clogging. But aside from that it does well on wood, linoleum, vinyl and tile as a robot vacuum. I did find the floor mapping system to be not well programmed.

It definitely works good the vacuum is nice the mops nice but it does have difficulties draining the vacuum of the debris into the container

[Employee of bestbuy] Amazing product! Its easy to use and so convenient for me and my family. With pets in the house it helps so much. It works overnight and we wake up to clean floors.

Like our previous Shark this makes cleaning easy and now with one for each floor its nice to have the house clean after a hard days work. The app with both robots works great and is easy to use, that along with Alexa makes this a great house cleaning tool. Pair the vacuum with mopping feature is great for the hardwood floors and carpet. I would highly recommend.

This is an awesome 2 in 1 vacuum/mop combo! Couldnt beat the price and it works amazing! I have 2 dogs with short hair that shed a ton and we are always needing to sweep. I have the vacuum set on a schedule and I have it mop once a week! It doesnt bump or slam into anything and can be mapped to vacuum and mop certain areas and to not vacuum and mop other areas. Took a little bit to set up but once everything is set up it has very little upkeep!

Love this item! The mop/vacuum feature is a life changer for late night speed cleans. Have recommend to many!

Love this vacuum. it does such a great job. Get the warranty, because it will break after a year of use (if you have pets). But i love it so much I just keep repurchasing

I love it! I can set it up while I do laundry, or cook. I make the vacuum run everyday, but have to set up the mop individually. It is sometimes messy changing out the canisters. I recently got the upgraded Shark for my upper level, that drops the mop-pad and picks it up when it needs it and refills itself- it’s a lot less messy! It can be a pain changing out the canisters.

Really love it! It’s a little frustrating to get set up and map out your house but once you do, it’s like having a cleaning lady. Just vacuum some mops while you’re doing other things. Great purchase for the price.

Great robot vacuum, easily tackles our long haired cat and long haired dog hair. Substantially better on hard floors as compared to carpet but still does a great job!

Product works really well. I only had it 6months and the parts broke tho

It has been several months since I purchased this unit. Overall it works fairly well, but it does not clean everything as thoroughly as expected. You also need to replace the pads every time you use it, otherwise it starts to develop a dirty smell. For the past two months it has also been making a loud noise that it did not make when I first started using it. Another issue is connectivity. It occasionally disconnects from the internet and reconnecting it can be frustrating. It also tends to miss spots that are completely unobstructed and it does not reliably respect the no go areas that are set in the app. Because of these issues, the performance feels inconsistent compared to when it was new. Overall it is decent, but there is definitely room for improvement.

I have this for 2-3 weeks and I'm very happy with how well it works. It quite, love that it doesn't have bags like other brands etc. The only think I wish was different was the programing the rooms and mopping maps .