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Customer Ratings & Reviews

$529.95
Save $170.04
Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1213 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.3 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 13 Showing 241-260 of 1,213 reviews
  • Rated 5 out of 5 stars

    Very Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cleans well, quiet, and saves time. Great purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing .... works great and with the best results

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best purchase so far this year. I work 9-5 and have 4 kids and a dog, this is a lifesaver. I can come home to a clean house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back saver

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just love it, good price-value; fast and easy to setup. Has save my back from pain. Keeps kitchen clean. Feels good quality. I recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharknado

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, and efficient. Love the compatibility with your phone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definite Buy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! So convenient, easy to set up. Worth the money for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it works gradually around my room & kitchen & my living

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    navigates my house so well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a robot vacuum about 10 years ago & wasn't happy with it. I received this one as a gift & WOW has the tech improved! It navigates my dining room chairs, cleans up all the dirt & dog hair & even empties itself. I LOVE this vacuum.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart Vacuum Alfred

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    OMG this is by far one of my favorite purchases. I am a vacuum queen have way to many to count but this one is so amazing. I can go into the app at the end of a long day and send “Alfred”, that’s his name out and wake up to a clean floor and space I truly love it!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark self emptying robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark robot, but this one doesn’t map room by room like my old one did. It makes you map the whole house which is very inconvenient.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Bernadette,

      Thank you for sharing your feedback. We completely understand how important room-by-room mapping can be for convenience and customization. Our current design focuses on mapping the entire home to optimize cleaning efficiency, but we know this feature matters to many customers. We’ll make sure your input is passed along to our product team for future improvements.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Shark vaccum and mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, very nice vaccum and mop. I love the way this cleans the floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good robot

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues. Huge upgrade from my previous robot vacuum which constantly got stuck, needed to be emptied, or otherwise required all of my attention. I wish the app had a live view of the map as the vacuum was going around, though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. Gets into corners better than I expected and is so good at maneuvering. I use it twice a week for sweeping. The mop attachment is also better than expected. I use that about once a week and spot mop some areas the shark can’t get to. Overall cut down on my cleaning time and is a huge help. Slightly loud so I do it during the day. But compared to a normal vacuum it’s alot quieter. It takes about 90 minute to complete my house. Approx. 1,300sqft. I have waterproof LVT floors. I told my mom and sister to get one and they love it too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and gets the job done! With two cats and two kids it makes keeping the floor clean a breeze!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cant complain

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing does just what i need it to. Cleans the floors very well. You can also take everything apart and order new parts. The vacuum is very fixable

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Doesnt clean 2-3inches away from walls

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the device due to reviews and $300 price drop. I am disappointed in the anount of debree and dust it misses. I programed the separate room features and it keeps going into a stay out zone. I like hiw it charges and the concept of it vaccuming when not home. But just doesnt work well. When it goes back to the doc. I like how the debree sucks into the stand automatically. This could be a nice vaccuum if it vacuumed well and the features worked as intended. The programming of separatr rooms could be resolved with an software update. The ability to vacuum close to walls would require a design changes. Ok ig you need floors vaccuumed in a general sense. But if you want the floors truly vaccumed aleverywhere. Do not recommend.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We appreciate your detailed feedback and are glad to hear that you like the self-emptying feature and the ability to schedule cleanings while away.

      We understand your frustration with missed debris, difficulty navigating stay-out zones, and room mapping. Optimizing performance can sometimes require adjusting the mapping or ensuring sensors are clean. If the vacuum isn’t cleaning close to walls as expected, we’d be happy to offer troubleshooting tips or discuss potential software updates that could improve functionality.

      If you'd like assistance with improving its performance, please reach out to us at 1-888-228-5531, and we’d be happy to help.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    We’re in love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have light tile floors throughout the house and 3 large dogs who all shed, big time! The mapping on this did a great job and we run it in one section a day and have it mop the kitchen at least two times a week. It has helped significantly lighten our load on the weekends and freed up some much needed family time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Actually smart vac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent robot vac. Does a good job cleaning pet hair and dirt from the floors and with the sock base we don't have to empty it all the time. Previously had much less expensive models that just randomly bounced around until the battery ran out, this one actually maps the rooms and does a sweeping pattern to get everything in its reach.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product. I love it. Will make your home chores some much easier.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Roomba

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a descent vacuum but I really didn’t want one I had to change bags. Took it a little longer than I expected to get hooked up to my internet but it may of been the internet overall satisfactory so far

    I would recommend this to a friend