Customer Ratings & Reviews

Great product would recommend it runs great and does a great job don’t have to empty it every time either

This is really life save and time saver for me as I am a working mom of 4 year todler and working full time ,I can’t get a chance to do cleaning as much I want but now I don’t have to wait for my day off to get mop and vacuumed because I bought this and it’s does everything for me so I have more time to spend with my kid .love this robot and it’s part of our family too as my daughter named fluffy bear ❤️

Really enjoying our Shark robot vacuum and mop. Does a really good job. Mapped the room and sweeps and mops well.

Works great and gets the job done! With two cats and two kids it makes keeping the floor clean a breeze!

Well, what can I say about Matrix 2-1 Shark? The best robot I've ever bought for cleaning my house. It vacuums while it mops! It's simply amazingly excellent.

Great product, we absolutely love how it cleans. The reason for the 4 instead of 5 * is if you were to purchase more than one (like for a second floor), you can only map 1 floor and can’t have a schedule that’ll run each separately.

OMG this is by far one of my favorite purchases. I am a vacuum queen have way to many to count but this one is so amazing. I can go into the app at the end of a long day and send “Alfred”, that’s his name out and wake up to a clean floor and space I truly love it!

One of D best purchases i made! It cleans so good and mops the floor and makes it all shiny! Big help for someone that dosnt have time to clean

I’d like to start this review by stating that I’ve had Shark products in the past, and have had very little problems with them. That being said; this is not just the worst robot vacuum I’ve ever purchased. It’s in the running for one of the worst THINGS I’ve ever purchased. I cant walk more than three feet away from this thing if it’s running which is an even bigger bummer than it sounds because it can rarely get more than five feet away from the charging base. The map is profoundly useless.. This machine has missed it’s target room at a rate of 100%. I set which room for it to go to, and watch it pathetically flounder about the area surrounding the charging base popping up error code after error code. IF you can successfully have this piece of garbage make it to the desired room (Which is a MASSIVE if) you get the absolute pleasure of watching it choke on even the smallest things. Shame on you Shark. You should’ve left this one on the drawing board. How dare you charge consumers for this. I hope this review finds you hard at work cutting refund checks.

You need this in your life PERIOD. Just fyi you still need to vacuum and mop but this would definitely help and save you some time. I like to use it when i’m not home or at night. It collects dust and makes my floors look shiny.

This item is incredible. It cleans the floors and carpet amazing . Easy use and easy to clean

The cleaning is good, how ever it concounters issue with mopping after couple of weeks. The shark customer care is waste of time and never helps you.

I have a GSD and anyone who has had GSD knows how much they shed. This vacuum has made my life so much easier. I’ve had other vacuums and I can say this one by far is the only one that can keep up with my dog.

Trying to program to recognize my carpet/rug area. Having a little trouble. Other than that i love it.

Gave it to my mom as a gift, she loves it so much. Helps clean up the house and makes the work load on her super easier.

It is nice to vacuum and mop at the same time. The app needs some work

Took so many attempts to set it up with your phone, but after that it worked perfectly!! I recommend this forsure.

This is the best purchase so far this year. I work 9-5 and have 4 kids and a dog, this is a lifesaver. I can come home to a clean house

Just love it, good price-value; fast and easy to setup. Has save my back from pain. Keeps kitchen clean. Feels good quality. I recommend.

Works great!!! Would definitely recommend this item