Customer Ratings & Reviews

This vacuum replaced another robot. I much prefer this unit. Ease of use, the app, dependability.

Good performance ! Yet to try the mopping feature and should wait for a further update ! Vaccum is great , ease of use and ultra clean mode is good

It works amazing as long as nothing gets stuck like shoe laces or rugs. Mop function is ok only used once.

With a household of two boys and two dogs this has been a lifesaver! So easy to switch from mop to vacuum and it is amazing how good a job it does.

This shark is amazing. It cleans great and mops as well!!

I've had it for less than a week. So far it does a great job with vacuuming. I have been running it every day. I mopped once with the machine. Don't bother buying it for mopping. I realize it's just supposed to be a light mopping but it did not do that well.

Great vacuum and mop the app is easy to use, I ve being using every day

This is a dream. Great deal when I purchased. Look fwd to see how the mopping function does.

The vaccum does exactly what you would think it does, it cleans on a schedule. However, keep in mind if you are considering buying it. It hates cords, shoe laces, or even socks. If left on the floor it can and will suck it up and get jammed on anything that is not heavy or anchored down. But it is a very easy process to fix and clean out. Secondly, it can only map 1 floor of the house, if you wanted to move it upsets or to a basement, you would have to manually hit the "clean" button on the device for it to work, using the app will cause it to get "lost" or just re clean the same area. Overall, try to buy it on sale rather than full price, it will make the cons seem less significant.

highly recommended. clean and mop as expected. once you mapped it cleans as you mapped. easy to use.

Works decently. Doesn’t get into corners like I would like and the mopping does okay. Good for daily maintenance. Still requires a manual vacuuming and mopping from time to time. Knowing what I know, I wouldn’t buy it at full price, definitely worth it on sale.

Amazing does just what i need it to. Cleans the floors very well. You can also take everything apart and order new parts. The vacuum is very fixable

I like it easy to use and does a good job cleaning

I like it, the app was easy enough to set up, and the robot hasn’t gotten stuck yet. A couple times it had trouble finding the dock, but I believe it was due to the way I had set it up. Follow the instructions and you’ll be good.

Smart system and easy to install. It does well notifying you of errors, like the roller needs clearer. There are errors that seem to be false, for example it thinks it’s on a ledge but it’s only bumped up against a floor vent. I still think it’s worth its value

amazing product so far. Used it for a week now. Picks up debris on floor great!

The Shark Matrix Plus 2 in 1 Robot Vacuum & Mop has done better than I would thought. We have dogs and it does get very dirty and this thing picks up everything and has no problem with it. The mopping feature does good and helps out with keeping the floor looking good. I would definitely recommend this to others and we have purchased this as a gift for family as well due to it doing such a great job job.

Easy to use, and efficient. Love the compatibility with your phone.

Excellent! So convenient, easy to set up. Worth the money for sure.

I love the shark robot, but this one doesn’t map room by room like my old one did. It makes you map the whole house which is very inconvenient.