Customer Ratings & Reviews

Absolutely the best robot vacuum Ive owned. Vacuums and mops, maps your home so it can be set to clean specific areas or even avoid areas you dont want cleaned. Easy to use and so quiet you forget it is running.

Amazing .... works great and with the best results

Love it works gradually around my room & kitchen & my living

It works great, very nice vaccum and mop. I love the way this cleans the floor.

It works great for cleaning and even a surface level mop. The problem is once a month it randomly disconnects from the app and the only way you can fix it is by deleting it and fully reconnecting. The first time it did that I lost the home’s entire map and had to redo them. The past few times it has kept the map. Either way- it’s annoying to have to manually reconnect each month for no apparent reason.

Very easy to use and the app is user friendly cleans greats and does not miss a spot.

Constantly stuck won’t come back to dock Locks up on app suspends to charging but stays at stuck on charge even 100% charge no a good app horrible app and constantly losing signal to robot

I had the older model that would not map my house very well no matter how long it ran. This new model is great, love that it mops the floors for me. I was amazed how much it scrubbed off my kitchen floor.

Great Product. I love it. Will make your home chores some much easier.

On my third machine, the other two stopped dispensing water. Both were replaced under warranty through Shark. If you don't mind spending 1+ hours working with the warranty department they will replace the machine after troubleshooting and sending you the water reservoir first (which never corrects the issues) to try before sending a new machine. Expect a total down time of approximately two weeks. It works okay when it is working. Don't expect it to replace (manual) weekly mopping, but it is okay for in-between cleanings. The first one made it just shy of one year, the second one only 3.5 months. I will keep replacing while it is under warranty if needed. If eventually a machine makes it beyond warranty before malfunctioning I will upgrade to a different brand with more options.

Its really very good cleaner . Simple , useful, quality

I love the shark robot it keeps my house clean at all time I glad to have it at homa

Easy clean, everyday setup clean, one month change one time

Use this daily and have no issues. The app was little rough to set up but its great now!

I've been running the vacuum daily for about a year now without any serious issues. My only complaints are related to the App. It frequently logs me out unprompted and some times takes several times to log back in. The app also frequently deletes the map of the house so in order to use the room feature, I have to stop what I'm doing and re-add all the rooms in the house. As a whole, the app needs some major work and I'm not sure i would buy it again.

Amazing Machine , true Time Saving , Clean better than Human , highly recommended

I absolutely love this item—it has exceeded my expectations in both quality and performance. It’s proven to be a great investment that adds real value, and I’m confident it will continue to deliver long-term benefits. I highly recommend it to anyone considering making the purchase

Love this!!! Makes life so much easier specially on this busy holiday season

I bought this because I have the prior model without a mop function and wanted to upgrade downstairs and move the non-mop upstairs. When I bought this I knew I had to change the mop/vac fittings which is absolutely no issue, it actually makes a lot of sense to do it this way while keeping the unit compact. My issue is the base that this comes with. once the wheels are wet, it has a lot of trouble going from a normal carpet to the base. It will routinely slide off of it and take a while to get on, if at all. If the base had some grip to it, we would be completely set. That is my only gripe. I see others saying the mop function isn't strong, I knew this as I had used a Brava in the past. It is surface level completely, understand that you won't get a deep clean. It is not meant for that. I have a toddler and this is amazing for cleaning up her surface level mess on the kitchen floor, if you want a deeper clean you will need to go with a real mop system. That is in no way a Con of this device, this was made to work just like this. As an added note, the new edge clean mechanic is next level, using air to shoot the particles around to the front of the unit and also hit baseboards is amazing and works super well. Overall, fix the issue with the base and this thing becomes a 5/5 in my book.

Love the Matrix Plus 2-in-1 Robot Vacuum and Mop. It works as described. Cleans the floor very well.