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Customer Ratings & Reviews

$479.95
Save $220.04
The comparable value is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1294 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,294 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, I like the lidar version rather than the camera version. The mopping attachment works great for when you don’t have time to mop your self. The “matrix mopping” or “spot mopping” mode does help with those kitchen floor stains. But super stuck on stains may need two or more rounds. I believe this is due to the amount of water that is used which will help dissolve the stains.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Saver !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cleaning bot has really changed the game in our home !! Works amazing!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, works great, lots of features, I am satisfied with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robot cleans great. Fast and easy setup. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this thing its really making my life easier especially with 3 dogs in the house

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Doesn't handle heavy dog hair

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vaccum works well on hardwood and pretty good for what it is on carpet. When the dog is in heavy shedding mode it gets brush roll stuck very often. Need to clean in out by hand and dispose of the hair. I do have an extremely hairy dog and it comes close to bogging down my Dyson plug in vaccum at times if there are big clumps.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Yesssss get it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it. I was nervous about spring so much money on it because I could do all of this myself. But I kept reading the reviews on different sites and I finally broke down and bought it. I don’t regret it. I love it and I turn it on late at night to vacuum the floor and after it does that. It mops the floor. I am very thankful for the work it does. I’m very happy. Best thing I could do for myself!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product would buy again. Wouldn’t change anything about it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good vacuum robot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, practical device. Very recommended and affordable.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Shark is my favorite shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality for cleaning , so efficient in saving time and energy.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Ultimate and must have.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One in all functionality, simple and easy to execute steps from start of install for the first time run. It left us impressed how fast it mapped our house and then was ready to clean. The ability to send the vacuum cleaner to a specific certain areas are some of its cool feature. Self cleaning feature also comes in very handy as now you are less worried about debris after every clean up. Wish we had the ability to map out second floor - may be it’s coming in the update of the app.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Skip tje Mop

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacume is awesome and works well. The mapping feature is great if you want to exclude areas. Skip this model and get one without the mop. The effort required o constantly change the mop pad & fill tank is more than if you just mopped yourself. Would be 5 stars without mop.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for sharing your feedback on the Shark Matrix Plus Robot Vacuum and Mop. We're glad to hear that the vacuum and mapping features have worked well for you and that the exclusion zones have been helpful.

      We understand your concerns regarding the convenience of the mopping function and appreciate your honest input. Your comments will be shared with our product team as we continue refining the balance between automation and ease of use in multi-function models. If you ever need help optimizing the unit or exploring a vacuum-only option, our team is happy to assist at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Clean Latifah

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love our new Shark. So much better than our Debot.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Never bend your back

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice , and easy to use, different cleaning modes, easy to take care

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 3 out of 5 stars

    Disappointing

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great. Til it didn’t. I’ve had it almost a year. The app doesn’t work right anymore. It doesn’t have a map of my house anymore so it just cleans wherever. It gets stuck all the time on nothing at all. Just stops in the middle of the carpet. The mop doesn’t mop at all anymore For more than $400 I expected it to last a little longer than 9-10 months. Very disappointing.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We understand where you are coming from, and we're so sorry to hear that your robot vacuum has stopped working properly. Please reach out to our team by phone at 1-888-228-5531, so we can look into this further.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product; my house looks very clean after she finishes her work. I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went through many robot vacuums. This is the best one! We hsve two goldens and the fur gets everywhere. It vacuums and mops, what more could we ask for!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my brother as he has four little small dogs and very active. They have tile floors and so far he loves it. It keeps the floors nice and spotless.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelente producto

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, the app is easy to used and the robot is a perfect match

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Use tech to help with Vacuuming? YES! Why not?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gift from family who wanted me to have technology help with cleaning. I'm delighted with the Robot vacuum!

    I would recommend this to a friend