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$479.95
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The comparable value is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1259 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,259 reviews
  • Rated 5 out of 5 stars

    Robotic vacuum cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum goodgoodgood efficiency wise ok ok. Suck mechanics okok silent and agile

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    One and done cleaner

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does such an awesome job. Don’t have to clean up as much with the three of us and 5 animals. It gets the job done!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Chacha

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that have a bagless self empty. And is easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it!!!!!!!! Vacuum and mops amazing!!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    The best there is!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have owned a few robot vacuums and this on is by far the best there is. Shark nailed it with this model. The vacuum alone is incredible. The mopping feature is very good on our tile. The app and navigating system of the vacuum are very intuitive and easy to use. The robot itself is excellent at navigating throughout the house and is very thorough in its cleaning runs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hunter of a Shark

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We named ours Jaws. It hunted me down on day 1 when trying to get a marker out of its way. 10/10

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great home product

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this vacuum robot in December and we are impressed with how it works. Requires minimal maintenance but provides best results. Picks up all the dog hair and mops very well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Mapping

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money, easy to clean and maps the house very well

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great vaccum for awesome price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything is good but only difficulty is to fill the tank twice while mopping. Could have given a bigger tank.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Nice robot to keep around.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great app with it for designating areas and mapping areas for both wet or dry clean up. Easy to clean and use. Helpful for keeping up with the light clean up and keeping the hardwood shiny.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I believe this is one of the my best purchase from best Buy. It really works great and i am loving it.. Super easy, just sit back and relax and let robot works for you

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Workhorse cleaner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very intuitive, and instructions make it try and error, but easy. Much better than a maid or cleaning the large floor space myself

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really happy with it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have several models from other brands and this is the first time I find a robot vacuum that satisfies my expectations. I would recommend it without a doubt.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Life changing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have a hectic but fun lifestyle with 3 small children and a dog and keeping up with the floors has been the biggest headache for us. We decided to purchase one of these and give it a try and so glad we did. It did take time to put together and map the house but its quite intelligent and efficient. I know it will help us a lot and we can spend our energy on the kids instead of cleaning the floors!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Auto robot for the win

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what I want both vacuuming and mopping. Does not hit the deep stuff but a few runs gets the vast majority of the stains.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Limpia mi casa

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robot is nice good recommend this product clean good is nice product

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Mapping

    Rated 5 out of 5 stars

    Great job

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my wife and she loves it. It mapped out the house perfectly and it mops and it vacuums almost as good as she does...lol

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark Matrix

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark vacuum and mop. It works great. However, there is a design flaw with the fluid reservoir. It has a small plastic clip that breaks pretty frequently.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Amie,

      Thanks for sharing your experience with the Matrix Plus.

      We’re glad to hear you love how it vacuums and mops, but we’re sorry about the recurring issue with the fluid reservoir clip. That kind of design flaw can be frustrating, and we appreciate you bringing it to our attention.

      Please reach out to our Customer Service team at 1-888-228-5531. We’re available Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET. We’d love the chance to help.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Clean Latifah

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Shark 2 in 1 has been amazing, we have an Irobot that is 3 times the cost and yet this Shark runs circles around it. I love the bagless dustbin and it so much quieter as well!! Great purchase!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    My roommate mops better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The mopping feature doesn’t do as good as my roommate does. I tried to help out by getting this but it just didn’t cut it.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you for sharing your review. We’re truly sorry to hear about your experience with the Shark Robot Vacuum. We understand how disappointing it can be when the mopping feature doesn’t perform as expected, especially when you're relying on it to make cleaning easier. You deserve a reliable vacuum to complete your tasks, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Home