Customer Ratings & Reviews

Working good, straightforward guidline. Suction is good.

We have a hectic but fun lifestyle with 3 small children and a dog and keeping up with the floors has been the biggest headache for us. We decided to purchase one of these and give it a try and so glad we did. It did take time to put together and map the house but its quite intelligent and efficient. I know it will help us a lot and we can spend our energy on the kids instead of cleaning the floors!

All though it worked extremely well for a few months it then did not mop. My husband and I tried to reset it but it would only vacuum was sent for repair but the pieces were too expensive so Best Buy gave us a credit.

I love this vacuum/ mop. No issues and I have had it for a few months now

I've only had this for 7 months and I'm already having issues. It doesn't stay in the "mapped" area. What's the point of connecting it to Wi-Fi if it goes wherever it wants anyway? I keep getting "brush roll stuck" messages. I clean out the brush roll and everything else and it will run once or twice then I get that message again. I have it running daily to keep up with the dogs. I think this would work great if you don't have pets.

Once I figured out how to mop, I'm loving this little cleaner! My rugs and carpets are clean again, and I no longer need to mop! Love it's cheerful song as it begins to work.

Awesome vacuum and mop combo. Works extremely well!

Very easy to program and cleans great. With the mopping system it gets my floors shiny.

Convenient little device. Fairly quiet and does a reasonably decent job. Should've bought one sooner.

works great, really like the self-cleaning and return to charger features

Was hesitant to spend the money on a robotic vacuum but am so glad that we did. Have been a Shark Vacuum owner for years so I chose to go with the Shark Matrix Plus 2in1. It is great! With a shedding dog in the house it does the job on both carpet and laminate flooring. Love that it can also mop the floor - a lot easier than doing it with a mop and pail!!

Is an excellent helper when you decide to keep your house clean and organized.

I love the vaccum part of this and self emptying. I do think the mopping part of this could be a lot better. The mopping pads are very thin. When my floor is mopped it it left with streaks.

Overall im very satisfied. Set up was easy, very essy to use wirh the app. Mops well, and vacuums well.

I love this machine, it keeps my floors clean when life gets busy.

We purchased this vacuum robot in December and we are impressed with how it works. Requires minimal maintenance but provides best results. Picks up all the dog hair and mops very well

I purchased this to replace a previous Shark bot and it's doing great. The learning feature for the map is actually pretty impressive, as we have lots of obstacles for it on most days with a teenager and home business changing the terrain on the regular without beating up furniture and walls. It does a solid job of picking up dust and a lot of pet hair. I have not had a chance to run the mop function yet, but it seems like something neat to try out soon.

Works great vacuuming, mopping uses same pad unless changed not the best does not pick up liquids.

This Shark 2 in 1 has been amazing, we have an Irobot that is 3 times the cost and yet this Shark runs circles around it. I love the bagless dustbin and it so much quieter as well!! Great purchase!

Great app with it for designating areas and mapping areas for both wet or dry clean up. Easy to clean and use. Helpful for keeping up with the light clean up and keeping the hardwood shiny.