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Customer Ratings & Reviews

$479.95
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The comparable value is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1294 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 25 Showing 481-500 of 1,294 reviews
  • Pros mentioned:
    Mapping

    Rated 4 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This guy is awesome!! Very accurate mapping and does not miss any spots!!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Robo Vacuum/Mop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    New vacuum/robot mop works well. Quieter than previous robot vacuums. Mop is decent but don’t expect perfection.

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Wonderful vacuum

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this Shark 2 in 1 for less than a month and I love it. The mapping feature works wonderfully. I send it to the kitchen to vacuum and then it returns home. That is so handy to do a quick vacuum in a particular room. Spot cleaning is an awesome feature as well. I used the mopping attachment once and it worked pretty good. For a quick clean up, this is a great little machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All works very good, I like the cleaning, very good for my house.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great piece of equipment. It is the first time that I actually use any of these robots but I'm very happy with the result. I don't have to worry anymore for cleaning my floors. I have set it up to clean my apartment three times a week and it does it automatically. I love walking into my apartment and see the floors clean and smelling good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It offers great value for its price point. The vacuuming performance is impressive, although the mopping function is rather basic, effectively cleaning about 60% of the floor. The accompanying app is user-friendly, yet it necessitates mapping the rugs and carpeted areas. In comparison to more advanced robotic models like Roborock or Dreame, this product falls short in terms of object avoidance, self-cleaning of the mop, or auto-refilling the mop solution—all of which are not available options in this model.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase, excellent product, I’m recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient and fast makes life easier. 10/10 recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Vacuum cleaner..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's excellent, it saves me time and keeps my house clean..

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does an amazing job at cleaning. I love how I can program it and it moves on its own.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Easy to use. Cleans well and takes up little space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mopping from the couch

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Nothing like mopping while sitting on the couch!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Tony Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot. So much easier to use than the other brand I replaced it with. The mop function is awesome as it actually mops like I would. It actually scrubs as it goes and doesn’t leave the floor wet. The vacuum is powerful. The self-emptying is handy as it docks and empties to complete the whole house.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Complicated

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is not easy to use for an older person, and the cleaning performance is low.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Yomaris,

      Thank you for your feedback on the Matrix Plus. We understand how frustrating this must be, especially when the unit feels difficult to use and the cleaning performance didn’t meet your expectations. This isn’t our usual standard, and we’d appreciate the opportunity to make this right. Please contact our customer service team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll be happy to help ensure your unit is working as it should.

      Kind Regards,
      Shark Home

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing no need to brush floors now and mop it too, cats like it also so pretty good thing - i recommend it to buy

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 4 out of 5 stars

    Very good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vacuum cleaner, very good vacuum cleaner, only it gets a little out of place.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Mi baby shark vacuum robot I recommend it full.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love how clean I recommend it. And more if you have a pet, it leaves you with the floor spotless.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum is amazing! It cleans deeply and thoroughly, and my mom really likes it (she gets less tired). All you have to do is make sure there’s nothing lying around, and it does the rest on its own.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Map needs some work

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum cleaner works great. When I tried to mop a small area, it refused to go. It was leaving the dock, making the regular noise then returning to the dock without doing anything. It is very quick to map the area, but it took me 3 or 4 attempts to recognize my 2 bedroom apartment. The app is not precise to separate the rooms. I wish the AI could recognize the hard/carpet lines on the border of the room and adjust it accordingly. When I'm vacuuming my dining area (hard floor), 1 foot into the carpet (living room) is also interpreted as if it is in the dining area.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Item. Clean your home from anywhere

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for my mother. She’s been loving the ease of using it. She is able to vacuum her home while being miles away from it. My only critique is that you have to swap the mop manually, which isn’t too much of a hassle.

    I would recommend this to a friend