Customer Ratings & Reviews

Love the purchase glad I bought it cleans really well

My online shopping experience with Best Buy was excellent! The website is easy to navigate, the prices are competitive, and the checkout process was quick and secure. The delivery exceeded my expectations – my order arrived before the estimated time and in perfect condition. Everything was well-packaged and worked flawlessly. I highly recommend it and will definitely shop here again!

Easy to use and does a great job! I have dog who sheds and a cat and am in an area with lots of wind and dust from construction- this model sweeps up all dust and pet hair daily and is easy to empty! Love it!

Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black is Good

Absolutely worthless. I never can go to or find the dock, battery doesn’t last, floors are dirtier after it “mops”. Yes, I clean the pads, the unit, the dock, the sensors. These things are absolute garbage. In fact, Shark/Ninja has been on a decline. I will ever buy another one of these again.

Works great!!! On occasion gets a little lost but over all works good for what we need it to! Adjusts to kid toys and will go around em if the are in the way. Have not had any clogs from hair and we have a dog as well. Easy to clean

Weve had this for 8 months now. The mop attachment did mess up, but shark replaced it quickly after walking me through the teoubleshooting steps. Hasnt failed since. The shark app could use some work but the vacuum is great

Bought this for my wife and she says it’s the best gift ever!!! Works really well and fits our needs, also crawls over small thresholds with no problems! Best Buy dropped the price and ended up paying just under 400 dollars. Great Deal!!!!

Great for if you have pets and hardwood floors! Does good on our carpet as well but sometimes the mop setting has a hard time identifying where a large rug is. Makes the upkeep so much easier!

It works great for cleaning and even a surface level mop. The problem is once a month it randomly disconnects from the app and the only way you can fix it is by deleting it and fully reconnecting. The first time it did that I lost the home’s entire map and had to redo them. The past few times it has kept the map. Either way- it’s annoying to have to manually reconnect each month for no apparent reason.

Love that it can sweep and mop at the same time. Also its not that noisy! We recommend this robot!

It worked for about a week and a half then was getting an error code regarding a wheel. I cleared the wheel which did not have any debris in it then restarted to get the same error code. Not too sure why it would get debris caught in the wheel so easily but for a vacuum if that happens after a couple uses then I am not sure you would want to use a vacuum like this one.

I have waited a year and a half to see how this lasts before actually writing. I use to own a roomba but ended up getting this because it could do both vacuum mode or mop mode. Mop mode is not use as regularly in my home but my god does this help with daily cleaning and spot cleaning as needed. The mop mode is great and useful we just don’t go through the very minimal effort of swapping the containers. With that being said, this is not a fault of the machine but rather my laziness. When I have the mop set up etc, I’m not sure if this is better or same as my mom idea mopping.

The vaccum does exactly what you would think it does, it cleans on a schedule. However, keep in mind if you are considering buying it. It hates cords, shoe laces, or even socks. If left on the floor it can and will suck it up and get jammed on anything that is not heavy or anchored down. But it is a very easy process to fix and clean out. Secondly, it can only map 1 floor of the house, if you wanted to move it upsets or to a basement, you would have to manually hit the "clean" button on the device for it to work, using the app will cause it to get "lost" or just re clean the same area. Overall, try to buy it on sale rather than full price, it will make the cons seem less significant.

Absolutely love this unit. I switched from iRobot to shark and I could not be happier the precision when it comes to mapping is flawless. I’ve had no issues yet and it’s been over two months.

This is a very good vac/mop robot. I had to replace my IHome robot after it died on me and I bought the Shark robot to replace it. The Shark does a much better job at vacuuming and mopping works great. My opinion is it's a keeper.

It was good while it lasted. I can’t believe that I spent over $400 for this and it did not even make it to 2 years. All of the sudden it just doesn’t work. What’s worse is that there is no information on this model anywhere on the Shark website

The vacuum could be a little stronger but the mopping feature for sure is my favorite part. Does a really good job overall. It does loose a little power on the vacuum side after a while though.

this one's a really great robot vacuum and mop. so obedient that it is inspiring...

Is super easy to set up and clean super 100% recommend.