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Customer Ratings & Reviews

$479.95
Save $220.04
Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1215 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,215 reviews
  • Rated 5 out of 5 stars

    The best employee in my home every week!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best employee in my home every week!!, being honest, is super easy to program and clean very deep

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark VS German Shepherd Fur

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a German shepherd and he sheds like crazy and this robot has been the best at keeping his fur at bay!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Keep looking for other options

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive gadget for a short lifespan. It stopped mopping (liquid feeding mechanism) in 5 months. It was pretty good at moping when it was working. Not very intelligent route algorithms and would stuck time after time (chair, stairs, carpet) but not very annoying.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re your Shark - Matrix Plus 2-in-1 Robot -RV2610WA. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.. We will absolutely share your feedback with the relevant teams for consideration on future products.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, works sweet! However, can't get the app to work. I purchased the product in the US, but as a gift and brought it overseas to the middle east. Every time i try to add the robot to the wifi, it goes error. Might have to do with the location, but manually works neatly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Carpet Lines without the work! ❤️

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I run this overnight and it is such a joy coming downstairs and seeing perfect carpet lines! It picks up all the dog hair on both the hard floor and carpet and gets every section! I have been recommending thsi to everyone!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. Actually does a good job vacuuming and when mopping doesn't leave a sticky feelbto the floor. My only con is that you have to swap out the bin when not mopping but even with that i will still take this anyday.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its really very good cleaner . Simple , useful, quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with it. I have the floor plan set for downstairs, I'm able to take into other rooms not specified on floor plan. I waited till it was on sale and got it for a great deal

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    amazing!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love my SHARK vacuum. I love that It maps out the house and I can set it to vacuum different areas. I am able to set a schedule and also omit areas that I do not want mopped.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Josh M

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent even with dog hair! We have 2 dogs!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Velvet Keeps It Nice

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Robot. The app updates and then the robot does without errors.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The app isn't very user friendly. The device is much more quiet than the competitor brand I bought first (and took back). Floors are clean!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Mop vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the second vacuum we have purchased. First with the mopped fearure. Having two big dogs it really helps keeping the floors clean.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this shark vacuum it’s very easy to use and the setup took no time at all have recommended to multiple friends and family

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best purchase I have made for myself

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With 2 very shedding dogs in the house and an extremely busy schedule it’s great to come home every day to vacuumed floors. It does a great job and has relieved me have having to vacuum

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Combo Vac/Mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum and mop. It needs a bigger water storage tank. It should still run when the water runs out. It doesn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot shark is fantastic! The movement is smooth and lifelike, and the build quality feels solid. It’s fun to use and definitely a unique addition for anyone who enjoys cool gadgets.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Matrix Plus 2in1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quite and very thorough. Loving it's performance! Highly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Complete Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute trash. It worked for a few weeks then it stopped and now it’s not longer in the return window. I will set it to vacuum a room and it will end up in rooms that I didn’t set it to. Also when I set it to vaccum and area it doesn’t do the whole area, after a few minutes it will say returning to doc, and when it shows the map of what it cleaned, it says it cleaned the whole area even though it didn’t even enter some areas that I set it to. It will randomly not be able to find the doc. Other times, when it’s done cleaning it will say returning to doc but it ends up roaming the house in areas I never even set it to, and since it says returning to doc on the app, I can’t make it return to doc. I have to pick it up and take it to the doc. It also says it hold two months of debree in the base but after two weeks it wouldn’t vacuum anymore until I emptied it and when I did, it wasn’t even full. It is supposed to be able to detect things in its way, but it constantly get stuck trying to get over the base of a lamp instead of just going around, or getting caught by the legs of the chairs. Instead of just giving up and going around it will stay like that, running into whatever it is until I go and physically move it. Because of alll these problems I can’t even set it to clean when I’m not home. I expected a lot more especially for the price. I feel like it really messes with you too because it works for a few weeks and by time it starts having issues it’s too late to return. I saw a lot of people say this but decided to take a chance anyway and I wish I wouldn’t have.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Great vacuum

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to vacuum your home, would recommend this to everyone.

    I would recommend this to a friend