Customer Ratings & Reviews

I run this overnight and it is such a joy coming downstairs and seeing perfect carpet lines! It picks up all the dog hair on both the hard floor and carpet and gets every section! I have been recommending thsi to everyone!

It is an amazing addition to our home and so convenient, just wish it was more sturdy. The dust pan broke in less than a month.

Love it. Actually does a good job vacuuming and when mopping doesn't leave a sticky feelbto the floor. My only con is that you have to swap out the bin when not mopping but even with that i will still take this anyday.

Bought this for my wife for our new bigger home and she loves it!

I bought this for a Christmas present for my daughter and she absolutely loves it. She's using it now as we speak.

Lobe the robots wish the mapping was better and it didnt have so many error messages adbout a cliff nearby or goofy stuff.. cleans decent

Love it, very easy to set up and I've only had to empty it once after 4 months (I have a dog that sheds a lot so 6 months was never going to happen)

Works better than most, still has issues wanting to climb certain table legs and doesn't do well on thresholds from room to room.

I have two German shepherds that shed a TON. This vacuum helps tremendously with keeping the hair swept up and the added dirt bin is so handy. The mopping feature isn’t the greatest as you can only mop in targeted areas but the other then that it’s great!

I purchased this as my wife has an injured back. She loves being able to vacuum and mop while she relaxes her back.

I am very pleased with the shark matrix plus 2n1 vacuum and mop. It cleans the whole house in 160 minutes on a single charge in eco mode. It docks and empties flawlessly.

Excellent device. Saves so much time from manually cleaning up after a busy family and two hyper dogs.

Love the shark so far, the vacuuming feature is great, however the mop attachment can be temperamental

I absolutely love my SHARK vacuum. I love that It maps out the house and I can set it to vacuum different areas. I am able to set a schedule and also omit areas that I do not want mopped.

We had high hopes when we purchased our first Shark robot vacuum. We already had a traditional Shark vacuum cleaner so we were expecting a good experience. Unfortunately the Shark robot vac did not live up to Shark standards. We expected the mapping to take time and be a fairly arduous process and it was. After our house was mapped we proceeded to cleaning. Unfortunately this was also an arduous process based on poor app functionality and instructions. On the bright side, after hours of frustration, the Shark did clean our carpeted areas well. Next up was mopping and once again due to poor app functionality and instructions the mopping function was also arduous for the same reasons. After multiple attempts and much trial and error we finally got our robot vac working well. Unfortunately the next time we logged into the app, all of our room definitions and carpet vs mopping definitions were gone. Believe the other reviews that complain about the app functionality. This is a bad product. Ignore the Shark name and reputation as it pertains to traditional vacuums become this robot vac is very far below Shark standards. Our next reboot vac will not be a Shark.

I am surprised because it has 10 months of use and it shows an error that even I review and try to fix but no. It is a good vacuum and I love when it works; but it is not so low priced to present this issues in less than a year.

With 2 very shedding dogs in the house and an extremely busy schedule it’s great to come home every day to vacuumed floors. It does a great job and has relieved me have having to vacuum

The vacuuming feature works well, though it seemes to get confused on mapping sometimes. The mopping function is not very strong but for basic maintenance its on.

Very efficient while operating. Does pose an annoyance when you have to swap the mop pad off to vacuum and required to but it back on after

This robot is great my floors have never looked better and saves me so much time. Im so glad i got one that mops and vaccums! Replaced my 6 year old robot vaccum and this one is sooo much better! I love it!