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Customer reviews

Rating 4.2 out of 5 stars with 1294 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 32 Showing 621-640 of 1,294 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Matrix Plus 2in1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    quite and very thorough. Loving it's performance! Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Daily use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine, cleans well, app needs a little work, but over would buy again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE MY SHARK!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got hardwood flooring and instantly started to regret because nightly sweeping just wasn't doing the job. I was not able to walk around the house barefoot without having stuff stick to my feet...UNTIL this shark came into our lives. I kid you not, it has been GREAT! I don't have to worry about walking around barefoot. NO MORE ISSUES WITH STUFF STICKING. This has allowed us to enjoy our home again.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Complete Garbage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute trash. It worked for a few weeks then it stopped and now it’s not longer in the return window. I will set it to vacuum a room and it will end up in rooms that I didn’t set it to. Also when I set it to vaccum and area it doesn’t do the whole area, after a few minutes it will say returning to doc, and when it shows the map of what it cleaned, it says it cleaned the whole area even though it didn’t even enter some areas that I set it to. It will randomly not be able to find the doc. Other times, when it’s done cleaning it will say returning to doc but it ends up roaming the house in areas I never even set it to, and since it says returning to doc on the app, I can’t make it return to doc. I have to pick it up and take it to the doc. It also says it hold two months of debree in the base but after two weeks it wouldn’t vacuum anymore until I emptied it and when I did, it wasn’t even full. It is supposed to be able to detect things in its way, but it constantly get stuck trying to get over the base of a lamp instead of just going around, or getting caught by the legs of the chairs. Instead of just giving up and going around it will stay like that, running into whatever it is until I go and physically move it. Because of alll these problems I can’t even set it to clean when I’m not home. I expected a lot more especially for the price. I feel like it really messes with you too because it works for a few weeks and by time it starts having issues it’s too late to return. I saw a lot of people say this but decided to take a chance anyway and I wish I wouldn’t have.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Unsophisticated App

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the job, but the app is so slow. Also, I thought I'd be able to run some errands and come back to clean floors...no. I have to supervise this to help it stay in a specific area. I wish I can use the app to send it to a specific point on the map. Lots of compartments to clean out too. Sort of high maintenance. Not worth the $ for me :(

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi dear customer,

      Thank you for taking the time to share your experience with the Shark Matrix Plus 2-in-1 Robot Vacuum & Mop. We're glad to hear it gets the cleaning job done, but we’re sorry to hear the app performance and the need for hands-on supervision didn’t meet your expectations.

      We understand how important a smooth, intuitive smart experience is—especially when you're looking to automate cleaning while you're away. Your feedback about navigation precision, map control, and overall maintenance will be shared with our development team as we continue to improve functionality and ease of use in future models.

      If you’d like assistance optimizing the app or cleaning routines, feel free to reach out to us at 1-888-228-5531. We’d be happy to help you get the most from your robot.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Good for the price

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The vacuum could be a little stronger but the mopping feature for sure is my favorite part. Does a really good job overall. It does loose a little power on the vacuum side after a while though.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase ever. I love being able to have the robot do some of the cleaning. I have 3 littles needless to say keeping on top of the floors was a ton of work. The shark vac mop robot does the job.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark week lol

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for picking up dog fur help mop aswell i recommen

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot aspirador

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was everything expected, very good product.very good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love this!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this! Helps keep the floors clean from the dog hair on my working days!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I had an amazing experience at Best Buy!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My online shopping experience with Best Buy was excellent! The website is easy to navigate, the prices are competitive, and the checkout process was quick and secure. The delivery exceeded my expectations – my order arrived before the estimated time and in perfect condition. Everything was well-packaged and worked flawlessly. I highly recommend it and will definitely shop here again!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark matrix 2in1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work great love the mopping with it would recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance, Ease of use

    Rated 3 out of 5 stars

    Vaccum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, love it,make my life easier love the cleaning part the most

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The best employee in my home every week!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best employee in my home every week!!, being honest, is super easy to program and clean very deep

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HIGHLY RECOMMEND

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have vinyl hardwood all through my apartment. I also have an American bully that loves to drink water and make a mess throughout the house. Wife was getting tired of mopping everyday, so we invested in this BEST IDEA EVER, COMPACT AND RELIABLE! A mop doesn’t get touched anymore

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Shark vacuum

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this shark vacuum it’s very easy to use and the setup took no time at all have recommended to multiple friends and family

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase ever. Mops and clean the house excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does what it do

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does the thing it says it does, and I named it StinkyButt on the Shark App

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    Not a good robot vacuum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t waste your time or money on this robot. The app is terrible and kept dropping the robot. Finally, the thing just froze. Brought it back.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello, and thank you for your review and for bringing this to our attention. We’re disappointed to hear about your experience. This isn’t our usual standard, and we understand how frustrating it must have been dealing with the app repeatedly dropping the robot and the robot eventually freezing, leading to a return of the product. We’re truly sorry this issue led to that outcome. Your concerns have been noted, and feedback like this helps us continue improving the experience for you and others in the future. Kind regards, Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    inspiring

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this one's a really great robot vacuum and mop. so obedient that it is inspiring...

    I would recommend this to a friend