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Customer Ratings & Reviews

$479.95
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Customer reviews

Rating 4.2 out of 5 stars with 1294 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,294 reviews
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Good little vac-mop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only thing it's missing is auto-cleaning the mop stuff, but at this price point, I can't complain. It cleans well, works great, replaceable pads are a huge bonus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good vaccum

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cleaning both on carpet and hard floor. Mop function works fantastic. App provides flexibility in terms of schedule, areas to clean, carpet zones etc

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Robot

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the purchase glad I bought it cleans really well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was great in thr kitchen and bathrooms, but did a poor job on low carpet. Also couldnt get the mop function to work at all. The mop pad just wouldnt ever get wet, and the robot itself would just go everywhere except the areas i told it to mop.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Lucas, thank you for sharing your feedback. We're sorry to learn about your experience with the Shark RV2610WA. You noted that it performed well in the kitchen and bathrooms, but struggled on low carpet, and that the mop function was ineffective, the mop pad never got wet, and the robot didn’t follow the designated areas for mopping. This is certainly not the experience we aim to provide, and we understand how upsetting this must be for you. We’re here to assist you. Please reach out to our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET, and Saturday from 9 a.m. to 6 p.m. ET. We have recorded your concerns and will take the necessary steps to resolve this matter. Kind regards, Shark Clean NA

  • Rated 5 out of 5 stars

    Great robot vac

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really like this vac. Love the BAGLESS self empty. Not many offer this feature. Seems to pick up well overall. Works well on carpet for a robot. We have 2 dogs. Haven’t tried the mop feature yet. Would highly recommend if you have pets!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great technology

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like having the ease of working the vacuum through my phone. Great purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    worth every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    single man with a muddy dog. this thing has saved me 30+min every day from having to mop and vac, even with a hairy german sheperard it handles it with no issue

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good robot for price

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good vacuum side of robot, mop side is not a tuff cleaner. Mapped house in 15 min!!!

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Oswaldo,

      Thank you for sharing your feedback with us. We're glad to hear the vacuuming side of your robot is working well, and it’s great that it mapped your home so quickly. We also appreciate your notes about the mopping performance, as insights like yours help us understand where we can continue improving. If you’d like, we’d be more than happy to take a closer look at your unit to see if there’s anything we can adjust or troubleshoot to help bring your experience closer to a five‑star one. Please feel free to give us a call at 1‑888‑228‑5531, where one of our robot product specialists can assist you directly. We're available Monday–Friday, 9 a.m.–9 p.m. ET, and
      Saturday, 9 a.m.–6 p.m. ET.

      Kind regards,
      Shark Home

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Vacuum for the price

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great vacuum! Does everything it was advertised to do. No regrets. Should have gotten it sooner

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Vacation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yes so happy to receive this product but every time I tried to connect to email we could never to connect to the internet It is pretty sad when the geek squad couldn't even get connected to the internet. He kept changing password then tried to call and it kept giving our Baby

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your Shark - Matrix Plus 2in1 Robot Vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Shark vacuum and mop combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is super easy to set up and clean super 100% recommend.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life, Navigation

    Rated 1 out of 5 stars

    Worthless

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worthless. I never can go to or find the dock, battery doesn’t last, floors are dirtier after it “mops”. Yes, I clean the pads, the unit, the dock, the sensors. These things are absolute garbage. In fact, Shark/Ninja has been on a decline. I will ever buy another one of these again.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're so sorry to hear that you’re having trouble with your robot. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of my favorite things to have in my home. It works great and helps keep my floor clean.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Robo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good and it's helpful in cleaning the house. Fixing is easy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark - Matrix Plus 2-in-1 Robot Vacuum & Mop with Sonic Mopping, Matrix Clean, Home Mapping, HEPA Bagless Self Empty, WiFi - Black is Good

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Long hair cats- no problem!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this robot vacuum. It does an excellent job with long haired cats. I researched several before this purchase and I am happy I chose this one

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark Robot Vac

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great on hardwood and carpet, runs every day, even picks up kitty litter

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Never worked

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very dissatisfied with this robot vacuum. I was never able to get it connected to WiFi, no matter how many times I tried. It also had trouble staying on the base; it would roll off and then fail to return properly. Overall, it has been more frustrating than helpful, and it never worked the way it was supposed to. Missed the deadline to return, had to throw in the trash.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Heidi,

      Thank you for taking the time to share your feedback. We understand how frustrating this situation must be, especially when the vacuum wasn’t able to connect to Wi‑Fi and had difficulty docking properly. This isn’t the experience we want our customers to have, and we’re disappointed to hear how challenging this has been for you. If you still have the unit, we’d really like the opportunity to help. Please contact our customer service team at 1‑855‑427‑5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and we’ll do everything we can to make this right. Our team can review the connectivity and docking concerns and see how we might assist further.

      Kind Regards,
      Shark Clean

  • Cons mentioned:
    Obstacle avoidance

    Rated 4 out of 5 stars

    Great value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gets stuck on socks easily, but no complaints outside of that! Picks up dog hair very well

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 4 out of 5 stars

    Its ok.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So the vac and mop work great. But the fact you have to swap out the mop. Or the vacuum kinda sucks.

    No, I would not recommend this to a friend