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Customer Ratings & Reviews

$549.95
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Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1215 reviews

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    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

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    Rating 4.3 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 33 Showing 641-660 of 1,215 reviews
  • Rated 5 out of 5 stars

    I love my Shakira, this the name we put to it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing product, clean the house all through over, living the clean an brilliant without any particle of dust. I recommend this brand as the best purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark robo vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The robo vacuum is the best!. We named ours Tony and he’s fa fantastic cleaner. Set him to clean and go to work. When we come home he is all done and charged up ready to go again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good!! Works just as they said it would..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing! I love this machine. Keeps my floors clean even with several dogs coming in and out several times per day.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expected more for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great in the beginning but now it constantly will get suck in different areas of the house and just basically spin in circles

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Rickey,

      Thank you for taking the time to leave a review.

      We’re truly sorry to hear that your Matrix Plus is getting stuck and spinning in circles. We understand how frustrating this must be, and we’d like to help troubleshoot the issue. Please reach out to our Customer Service team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Dog hair removal

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to help keep up with cleaning dog hair throughout the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love it!!!!!!!! Vacuum and mops amazing!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Why didn't I get one sooner

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it! Have not yet used the mopping option but love the mapping and scheduling of cleaning!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy this product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does an ok job to help with maintenance but you do need to still clean after. I was expecting more out of it. My mop function stopped working as well. The system keep telling me that the mop liquid needs to be refill but it’s full. I tried everything but still having issues. My window for return ended. I didn’t realize that it was such a short return window. However, I contacted Shark directly because in less than 30 days it was having issues. Extremely disappointed for such a pricey item.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Jessica,

      Thank you for taking the time to share your experience. We’re happy to hear that you reached out to us directly, and we truly hope the issue with your mop function has already been resolved. This certainly isn’t the experience we want for our customers, and we understand how disappointing it must've been, especially so soon after purchase. If you’re still having trouble, please don’t hesitate to give us a call at 1‑888‑228‑5531, where one of our robot product specialists will be more than happy to help turn this around for you. We’re available Monday to Friday: 9 a.m. – 9 p.m. ET and Saturday: 9 a.m. – 6 p.m. ET.

      Kind regards,
      Shark Clean

  • Rated 2 out of 5 stars

    Don’t buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it’s job sometimes other times it just spins in circles until there is a code or gives up and wants to return to dock the half the time it can’t even find its own dock don’t buy

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi there, thank you for taking the time to share your experience with us. We’re disappointed to hear the trouble you’ve been having with your robot vacuum, and we completely understand how frustrating this must be. A robot vacuum should make cleaning easier, not spin in circles, show error codes, or attempt to return to the dock only to struggle to find it half the time. This isn’t the experience we want for our customers, and we’d really like the opportunity to look into this further to ensure your robot vacuum is functioning properly and to determine whether something may be malfunctioning. Please contact our customer service team at 1-888-228-5531, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET. Your concerns have been noted, and we’ll take the appropriate steps to get this resolved. Kind regards, Shark Clean

  • Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it as a single man I never have to sweep again I come home floors stay clean perfect for people who have busy lives

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this for my home! I love it and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Remy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the shark! Its a great invention, just program it and it vacuums the designated areas each morning!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Shark.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its good, it works like it should. No regrets. Two thumps up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Floor care

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes cleaning my floors in my home much easier with my dogs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best babyshark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best handsdown!!! My wife loves her mothers day present. No more vaccum or mopping baby shark does it all!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works great! Mopes the floor and leaves no streaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark AI 2in1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product makes life so much easier! Cleans wonderfully! I am completely satisfied with my purchase and even plan to buy my daughter and son in law one for Christmas!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome so far way better that my old Neato. I have not used the mop attachment yet. But, the vacuum has been great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work done during last one year did not have issue

    I would recommend this to a friend