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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 1294 reviews

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  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 37 Showing 721-740 of 1,294 reviews
  • Rated 2 out of 5 stars

    She has issues

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Right out of the box it worked GREAT, within 2 weeks it she developed a drinking problem. Constantly stuck, sometimes on phantom items, spinning in circles, would only travel about 2 feet from her home. Granted, those 2 square ft look amazing. This is my second and was an upgrade to the one I have had for years without issue.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you so much for writing a review. We're truly devastated to hear that the Shark Matrix Vacuum isn't working as expected. We understand how frustrating it is when your vacuum constantly gets stuck, spins in circles, and only moves a couple of feet from the dock. This isn't the experience we want for you, and we warmly encourage you to give us a call at 1-855-427-5127. We'll confirm that your Robot Vacuum is performing as it should to ensure you do have a quick and effortless cleaning experience in your home. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Clean.

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is one of the best purchases we’ve made! We have been using our shark matrix since we bought it. It’s been working great

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great. Does an excellent job of cleaning and vacuuming. Definitely worth it. Would recommend to get.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Shark smart vacuum-mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and was easy to set up. Use it everyday and set the schedule. Does not get stuck. Mop function works well also.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Duo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although sweeping is not an ideal task, when the duo is assigned it, it functions flawlessly.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Josh M

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works excellent even with dog hair! We have 2 dogs!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works as expected, worth of the money you put.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected, only suggestion I would give is to make the mop to auto clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely Love! Had a basic IRobot before and so glad that I chose Shark! It does all the cleaning for me!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This vacuum works great! Mopes the floor and leaves no streaks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good!! Works just as they said it would..

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Floor care

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes cleaning my floors in my home much easier with my dogs.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase, it works at about 98% missing some tricky areas, and not being able to remove super tough stains. Very satisfied overall.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Love it!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best purchase i ever made, really cuts the stress of keeping down the pet hair, between working as a nurse and being in school. Its really maintained my sanity

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robot vacuum

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to be stronger than other brand man around stuff better

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best thing ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Literally saves me so much time with four dogs, works so good, and the mop works good too! I cant think of a better way to spent money

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent work done during last one year did not have issue

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Good while it lasted

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine for the first year and stopped working. Tried troubleshooting tips online and nothing. Ended up storing it in the closet!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello there,

      Thank you for writing a review. We're truly disappointed to hear about your experience with the Shark Matrix Robot vacuum. We understand the frustration when it no longer operates, especially when you've completed all the troubleshooting steps. We'd love the opportunity to make this right, and we encourage you to contact us at 1-855-427-5127. We're available Monday through Friday from 9:00 a.m. to 9:00 p.m. ET and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Home

  • Rated 5 out of 5 stars

    Amazong

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed this for my home! I love it and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Triple love!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love love love love it ! How’s that for a review ? Wish I got one sooner. Shonda in Sanger Texas

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Anazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Shark products are very good quality. Very easy to set up and use. Have not use the mopping part yet. But im sure it will work well

    I would recommend this to a friend