Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$549.95
Save $150.04
Comp. Value: $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1216 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 1,216 reviews
  • Rated 5 out of 5 stars

    Amazing!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOVE this robot, in fact, I love it so much I went back and got another one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great silver super Shark!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Shark! So far doing great with everything! Happy with the purchase. AND BY THE WAY, BEST BUY MATCHED A COMPETITOR AND WE SAVED HUNDREDS!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    highly recommended

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's an excellent appliance very useful and made our life easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    brad

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great .. my wife absolutely loves it .. i recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Vacuum plus mopping

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over all it is good! Cover all the space and corner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great !

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clean Latifa keeps our house in shape. The mapping is a little difficult but it’s awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product in the house! Helps me from not worrying to clean up at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fabulous!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It helps me to clean the house in every corner. It facilitated my housekeeping duties after I got back from work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    NO DOG HAIR!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have 3 very furry dogs and this vacuum eliminates dog hair! Very happy with my purchase!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing picks up all my dogs hair a lot easier than sweeping the floor and the mop is great for the little stuff

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    happy husband

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome vac, takes so much time off my hands, lets me pay more attention to my husband.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I call her "Rosie the Robot"

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Shark Robot 2-1 floor vacuum and scrubber. My favorite thing is that it vacuums under beds! Everyone needs this robot!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Impressed!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m completely impressed with the quality of this product. Mapping was quick and easy. Sweeps and mops like no other. I was doubtful but overly happy with my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cleans Very Well

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was skeptical at first until I saw it work. I had my son set it up and it works very well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remove small obstacles such as scales and small carpets. It gets on them partially then gets stuck.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not happy

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The brush roll is constantly getting stuck and I’ve had to replace the spinning brushes on it twice because they fall off. It doesn’t go back to the home base when it’s done, instead it stops right in front of it. Not happy to have spent $600+ dollars on it and it not do what I bought it for. We have 2 large dogs and the hair is hard to keep up with. I was hoping this would help.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Rated 1 out of 5 stars

    Had less than a month and stopped working

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We thought Shark was a quality product but have had less than a month and the robot will not find its dock. On top of that Best Buy only gives 15 days to return and this happened on day 17. I purchased the warranty through geek squad but since the machine has a manufacturer warranty it has to go through Shark. So I will not buy another Shark but I will NOT be shopping at Best Buy when Amazon has 30 days and so far in my experience better customer service!

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Naomi,

      Thank you for taking the time to share your experience with the Shark Matrix Plus Robot Vacuum & Mop. We're truly sorry to hear about the difficulty with the robot finding its dock and the frustration you've encountered with the return process and service coordination.

      We understand how disappointing it is when expectations for performance and support aren't met. We’d appreciate the opportunity to assist you directly with your unit under the manufacturer warranty. Please contact our dedicated Robot Support Team at 1-888-228-5531, and we’ll do our best to make this right for you.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Good buy

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing totally worth it! Cleans my house throughly and save me time!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect little helper

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hired this beauty to help with least desired chore to do around the house. She had some issues with my other shark but we were able to work out a schedule for both so they never run into each other. 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Life Saver

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never owned one! I will never not have a robot vacuum, setup was very simple, app is simple to use.

    I would recommend this to a friend