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Customer Ratings & Reviews

$479.95
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Customer reviews

Rating 4.2 out of 5 stars with 1294 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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Cons mentioned filter

80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 1,294 reviews
  • Rated 5 out of 5 stars

    happy husband

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome vac, takes so much time off my hands, lets me pay more attention to my husband.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Help a lot

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Some time it doesn’t do what I want. Help me a lot.

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi German,

      Thank you for sharing your thoughts on the Shark Matrix Plus 2-in-1 Robot Vacuum and Mop. We're glad to hear it's been helpful overall, though we understand it hasn’t always responded as expected. Your experience matters to us, and we’d like to help ensure you’re getting the most out of its features.

      If you'd like assistance with settings or performance, our dedicated robot support team would be happy to walk through everything with you. Please feel free to give us a call at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best product in the house! Helps me from not worrying to clean up at times.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    highly recommended

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's an excellent appliance very useful and made our life easier

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Shark cleans well!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not going to lie this thing is pretty nice and makes life a little easier if you don't have to do it yourself.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    just sayin'

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    meh...its not worth what we paid for it and there was no instruction manual with it which we had to call the manufacturer....they do not send out paper manuals they send it via email which was a pain in my hoohah but it is what it is

    No, I would not recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark vac/mop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Vacuums and mops. Easy transition between the two. I have multiple pets and it handles it great

    I would recommend this to a friend
  • Pros mentioned:
    Mapping

    Rated 5 out of 5 stars

    Nice vacuum.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good mapping and vacuuming. Mopping is not very great compared to other products.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    brad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great .. my wife absolutely loves it .. i recommend

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Vacmop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tgis vac/mop cleans better than expected. We have 2 dogs ans cats and have no conplaints

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It’s perfect for save time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine, clean perfect, easy to use and clem

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does a great job,cleans good in the corners also…easy set good value for the money

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Works as it should.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for daily maintenance. You still need to actually vacuum also. The mop feature is pretty good as well.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Vaccumm

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best cleaning robot there is, dont have to worry about finding time to clean my apartment.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    SHARK VACUUM AND MOP

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BEST ROBOT I BOUGHT YET NO PROBLEM OUT OF THIS ONE WOULD RECOMMEND

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works better than expectedbe because it's amazing and then like so much

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    works well

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well. only complaint is that the vacuum and doc have to be torn apart and deep cleaned or it will get clogged before the base gets full and it is hard to program the different flooring settings when using the mop and vaccume.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 2 out of 5 stars

    Not happy

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The brush roll is constantly getting stuck and I’ve had to replace the spinning brushes on it twice because they fall off. It doesn’t go back to the home base when it’s done, instead it stops right in front of it. Not happy to have spent $600+ dollars on it and it not do what I bought it for. We have 2 large dogs and the hair is hard to keep up with. I was hoping this would help.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      We're sorry to hear about your experience with your robot. Please reach out to our team by phone at 1-888-228-5531, we'd be happy to look into this for you.
      Kind regards,
      Shark Clean

  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Power vacuum & mop robot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, outstanding performance. I reccomend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not be happier!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product! This is my first robo vaccum/mop and we just love it.

    I would recommend this to a friend