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Customer Ratings & Reviews

$479.95
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The comparable value is $699.99

Customer reviews

Rating 4.2 out of 5 stars with 1294 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,294 reviews
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    smartest dumb guy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Shark is kinda dumb sometimes though and gets confused. but over is great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Soccer mom

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup! One less task on my extensive to to list!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark- No competition!! Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow!! This robot vac and Mop blows the competition out of the water.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Like a perfect maid

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like my own maid doesn’t miss anything we got new hardwood floors and it keeps em spotless

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Wonderful item!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works amazing!!! It keeps our floors spotless!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best it works great love it very nice it been long time I been use in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works excellently love it can vacuum and mop. It runs daily and has helped with dog hair control.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Great Robot

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great robot .. it's vacuum and mob amazing for clean.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark vaccum/mop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent vaccum and mop! I like the schedule feature.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ehh...Maybe

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I own 2 other Shark robots, one vacuum, once vacuum and mop. I wanted a Vacuum and mop that would auto empty. The price was right. BUT. the mop fluid holder on this model holds less the 1/2 the fluid on my other model. It's not enough to mop the whole main floor. And it can't autoempty the vacuum portion if the mop pad is on.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Gelsch,

      Thank you for sharing your experience with the Shark Matrix Plus Robot Vacuum & Mop. We appreciate your continued trust in Shark products and understand your frustration with the smaller mop fluid capacity and the auto-empty function when the mop pad is attached.

      While the compact water tank design helps keep the unit lightweight, we recognize that a larger capacity would provide greater convenience for mopping larger areas. We also understand that needing to remove the mop pad for auto-emptying may not be ideal. Your feedback is valuable, and we will share it with our product team for future improvements.

      If you’d like any tips to optimize performance or discuss other options, please don’t hesitate to reach out to us at 1-888-228-5531. We’d be happy to help.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    SHARK MATRIX PLUS

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We really like this new shark as the added "vacuum" that is has really makes a nice difference from the older models.

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like it’s supposed to most of the time. It gets a wild hair and goes places its not supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great, very thourough. Works better than our previous vacumn.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Excellent moping machine.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought it for $399., Overall, I’n very satisfed with performance and velue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it does its purpose

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    loads of waste storage. so glad I upgraded to this so i dont need to constantly empty out the waste I have not yet used the mop feature

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Expected more for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great in the beginning but now it constantly will get suck in different areas of the house and just basically spin in circles

    I would recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Rickey,

      Thank you for taking the time to leave a review.

      We’re truly sorry to hear that your Matrix Plus is getting stuck and spinning in circles. We understand how frustrating this must be, and we’d like to help troubleshoot the issue. Please reach out to our Customer Service team at 1-888-228-5531. Our hours of operation are Monday to Friday, 9:00 a.m. to 9:00 p.m. ET, and Saturday from 9:00 a.m. to 6:00 p.m. ET.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best purchase I’ve made, helps me with the cleaning when I’m doing something else.

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Self clean Vacuum

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vacuum y mopping excellent it is very useful clean

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 5 out of 5 stars

    Best investment

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It work very well leaves my floors clean. Looking to buying a second one

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Vaccum

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a machine that help to mantain my house clean and is easy to use.

    I would recommend this to a friend