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Customer Ratings & Reviews

$479.95
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Customer reviews

Rating 4.2 out of 5 stars with 1295 reviews

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Rating by feature

  • Value

    Rating 4.2 out of 5 stars

  • Quality

    Rating 4.2 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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80%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,295 reviews
  • Rated 5 out of 5 stars

    Shark

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I can use an app to set this up and it does our cleaning in the evening and self empties!

    I would recommend this to a friend
  • Cons mentioned:
    Navigation

    Rated 1 out of 5 stars

    Nope!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set up was super easy. It did one clean with the set up then I did another clean while I was away. It automatically got stuck. I have since tried it twice while I was home and it stuck close to the homebase never moved past that and kept on saying it was tangled in debris. I have no pets in my place and I live in a studio apartment and it could not even clean my floors returning this after one actual use in less than one week.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,
      Thank you for taking the time to leave a review.
      Based on the performance you’ve described, it sounds like there’s a chance the RV2610WA Shark - Matrix Plus 2-in-1 Robot may not be working as it should. Could you please give our team a call at 1-888-228-5531? We’d love to help ensure you’re getting the most from your product.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Excellent so far even in a tough environment.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for the wife as an upgrade to a 4 year old roomba. The Shark has been amazing and is handing a household with 5 dogs in superb fashion.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best friend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best decision that I made I recommend 100% to everyone

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Let this Shark do ALL the Hardwood Cleaning

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This robot vacuum/mop works great on my hardwoods! I have a Shark combo vacuum/mop which I love so knew that if I was going to try a robot one, it would be Shark. It works well doing both types of cleaning. The container holds a lot so there's not a lot of having to change it out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Does it's job well

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We named it Dusty. Mapping system works well and scheduling times to sweep makes other chores more managable. Is a bit pricey

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 3 out of 5 stars

    loud shark

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Loud but accurate when cleaning. I recommend to use this in the daytime only

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If it runs out of water it will completely stop and won't continue vacuuming at least, until you refill the water. Didn't fit under the couches. It had setup the map and still failed to recognize a footstep , instead it "detected a cliff" and completely stopped until I got to it and pressed the clean button.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for your valuable feedback.

      We regret to hear that your experience with your Shark Robot Vacuum has not been satisfactory. Your comments will be shared with the appropriate teams to help us improve our future designs. If you still require assistance with your unit, please reach out to our support team at 1-888-228-5531.

      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this thing! With 3 dogs it's difficult to keep the dog hair cleaned up, this little machine takes care of that for me!

    I would recommend this to a friend
  • Pros mentioned:
    Cleaning performance

    Rated 1 out of 5 stars

    Stops mopping after 2 weeks

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I warrantied it out 2 times already within a month and the mop stops working, this vacuum works good and mops great! But very disappointing it stops mopping after couple days.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hi Daniel,

      Thank you so much for sharing your experience. We’re really sorry to hear that your robot vacuum’s mop function keeps failing, particularly after already going through the warranty process twice in such a short time. That’s incredibly frustrating, especially when the vacuum performs well otherwise.
      It’s disappointing when a product shows so much promise but doesn’t hold up over time. Your feedback is important and highlights the need for better reliability in everyday use. We appreciate you sharing your experience as it helps inform future improvements.

      Kind Regards,
      Shark Clean.

  • Rated 5 out of 5 stars

    The best technology for the Job

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LoVeeeee the shark vacuum n mop!! The best technology for the Job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I love my Tony Shark!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love “Tony Shark”!! And order and pickup were easy at Best Buy

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ok vacuum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We like the fact that it is slimmer than what we had but in our opinion it is just ok.

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello,

      Thank you for taking the time to leave a review.

      We’re glad to learn you've found this robot slimmer than the one you had. We believe you may have mis-clicked your star rating, because your review seems positive. If there's anything we can do to improve your experience, please reach out to our team by phone at 1 800 668 9600.

      Kind regards,
      Shark Clean

  • Rated 4 out of 5 stars

    Confused

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still working on mapping out home. Shows error a few times. Trying to figure it out.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok to Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is ok not too good . Seems to be little slow while cleaning . Need to explore more about it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very handy appliance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very handy appliance. Can be out of town and still have it vacuum the whole house. Saves me a lot of time and trouble. I love it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Made floors look great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my daughter and her fiancé for Christmas. They have a small apartment so storage of extra appliances is an issue. This unit fits well tucked away and definitely helps with the day to day cleaning needs.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Mop stopped working

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mop stopped working after 2 moths of use, I followed all the instructions and still not dispensing water for mopping

    No, I would not recommend this to a friend
    • Brand response from SharkNinja Product Expert
      Posted .

      Hello Diana,
      Thank you for taking the time to leave a review.
      We're very sorry to hear that the mopping function on your robot stopped working after two months. Could you please give our team a call at 1 800 668 9600? We’d love to help ensure you’re getting the most from your product.
      Kind regards,
      Shark Clean

  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    wonderful product, I feel happy to have the item, for the payment, the flexibility and more knowing that I bought it in a very good store, such as best buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect for pet owners

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to have if you have hairy dogs. No bags to buy, no issues to complain about. The mop feature is also great, never expect it to do all the work for you but great way of keeping things clean and helping out.

    I would recommend this to a friend