Customer Ratings & Reviews

Works well. For some reason it does not stay out of excluded zones. Gets stuff stuck in the roller that’s to large, so you have to rescue it.

I bought it because it had great reviews, haven’t used it yet because I’m waiting for my home to be finished. But it has a nice design to it.

Superior in clean up navigation and debris storage It is something we were looking for to help keep our floors clean having three dogs and a cat.

I bought this vacuum in February of 2023 and everthing worked well until a few months ago when it started spinning in circles and giving me an error 18. I finally got around to calling customer service this week and was told this was a known issue however because I was out of warranty they would not sell me the part to fix the issue that was for warranty customers only. They offered a 30% coupon if I purchased on the phone directly from them right now, I have been a fan of Shark products and own several however I will no longer be purchasing Shark products. I paid $642.00 for this vacuum and to be told we have the part to fix it but we won’t sell it to you is poor customer service in my opinion. I did not accept their 30% coupon but instead purchased a new Eufy from Best Buy.

Seems to be a good equipment. We have not tried the mopping yet

Love my maid. Great product works well for a busy househole

DON'T BUY!!!!!!! DON'T clean well DON'T MOP WELL. WANTED TO GO BACK TO STORE AND BEAT THE SALESMEN OVER THE HEAD WITH IT. BIGGEST WASTE OF MONEY EVER.

Shark is amazing always has been. I love how it does the corners eith the edge tech it has first then does the rest of the room. Its pretty elite.

Absolutely love it. Having 3 shredding animals it makes life easier between cleaning days. Bonus is using the app and running it when I’m not home.

Honestly its not worth it. The mop only gets wet on one side the tank runs out after like 1 sweet i live in an apartment image a house. It is made for dummys though very easy to use

Bought it on sale. Good value for the features and capabilities.

I bought this 2 in 1 because i have another shark vacuum, which was put in the second floor for vacuuming carpet, this one was on the first floor for mostly tile with some rugs. The vacuuming power was not really there, didnt even try the mopping as the no go zone was not precise it would go on carpet even if it was for a test, so id imagine that with the mop attachment it would have gotten the rugs wets. Maybe its the app or maybe its the vacuum. Gave it about 15 tries to see if with time it would have gotten better even tried making the no go zones smaller but always would get at least a area of 2in by 48in.

I love how efficient it is. It also does such a great job getting close to and under objects. I would absolutely recommend this vacuum.

I bought this vacuum in June thinking it would make my life easier. Instead, it’s been nothing but a headache. The first one stopped working after just 3 weeks, so Shark replaced it. The second one also broke after about a month of use. Two failures in less than two months is unacceptable, and now I’m stuck chasing a refund. The quality just doesn’t match the price. I strongly suggest looking at other brands—don’t waste your time or money on this model.

The agent who helped me with my purchase was excellent he had knowledge of the product i was buying and helped me get it on time. Thanks Bestbuy in Slidell.

Got it for black friday and totally worth it! Even at the regular price is worth it and i reallg like the selfempty bin

Worked really well, it picked up even the finest particles that you can’t even see! Totally recommended!

Great AI vacuum which replaced my original Shark vacuum. I am impressed with the dual vacuum and mop feature, the auto schedule, and the size of the self-empty base.

Overhyped the mopping part really sucked just get one that vacuums

Love it but it has trouble keeping up with my german shepherds hair. A little disappointed in the mopping functions